Business ProfileforComplete Appliance Repair, LLC

On or about August 4, 2023, I initiated a claim with my home warranty company as my dryer was not working. Complete Appliance Repair LLC (owner, Marvin *******) was sent to diagnose. The home warranty company explained that they would not cover a repair, and that it was advised to replace the unit, but I wanted to see about getting it repaired rather than replacing. I reached back out to Mr. ******* at Complete Appliance Repair to inquire if he felt the dryer was worth repairing and if so, if he would be interested in the job. Mr. ******* advised me that it was worth it and that they would be happy to assist. The repair cost was $488.01 and I was required to pay $340.60 which was for down payment in order for the job to be initiated. I was told that the part would arrive in one week. I was advised that a part was ordered for it on August 24, 2023, but I did not receive any outreach from Mr. *******. I reached out to Mr. ******* and sent out someone to replace the part, but it was the incorrect part. I tried to reach out a few more times to get any details or timelines for the work to be completed and I received no appropriate response. As of the date of this complaint, the dryer is still not functioning. I sent Mr. ******* multiple emails, text messages and phone messages requesting a refund since he could not fulfill his obligation, but he has ceased all communications. I sent Mr. ******* several ***** requests for refunds which was the original method of payment, and received no response. I sent out a certified letter through an attorney to Mr. ******* which he did not respond. I have not had use of my dryer for almost 3 months. I have no faith in Mr. Marvin ******* at Complete Appliance Repair and I'm requesting a refund for my down payment of $340.60 as no work has been completed in about 3 months. Unfortunately, I see that others has had this experience with this vendor.