Business ProfileforWorldwide Flight Services c/o Delta Airlines

Amount Paid: $873.54 Refund Requested: $714.54 Cargo arrival date discrepancy between Delta/WFS. The Delta/WFS Carrier Certificate 2/10/2023 arrival date for the cargo. Delta on-line Tracking Tool showed 2/13/2023 arrival date. Also, Tracker diagram displayed cargo in flight even though cargo arrived on 2/13/2023. Neither WFS/Delta Cargo called me to specifically identify cargo arrival and no communication medium to explain the customs process. I telephoned Delta on February 14 or 15th, I was instructed not to take action to obtain the cargo because cargo was on customs hold. February 22nd, spoke to another Delta Customer rep who informed me to go to the Warehouse to discuss the customs hold. Once arrived, WFS explained that I was the trigger to get the cargo released. Storage fees were calculated not taking into account two day grace period for cargo upon arrival at the warehouse based on information provided by the Delta Tracking Tool. WFS explained the mis-communication of the process is a Delta issue and I have to pay additional fees to obtain the cargo. I immediately phoned Delta who recommended I pay the fees to avoid additional fees and then file a cliam with Delta. Delta also assured me that a thorough review of all phone calls to verify all conversations between myself and Delta to verify any errors by Delta in explaining the process. February 28th, Delta Claims Service Team informed me Delta could not satisfy the claim because Delta did not receive the payment. The payment went to WFS via Paycargo, thus the Delta Claims Team informed me to file a claim with WFS. After research, WFS does not have a claims process. The Delta Claims Team did not review the phone conversations to determine fault, but immediately stopped the investigation because WFS received payment and Delta did not. Confusion regarding the dispute process:  WFS management identified the dispute as a Delta issue and to file claim with Delta. No accountability between Delta or WFS exists.