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Business Profile

Handyman

Handyman Connection of Silver Spring

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As part of an ongoing project in my sunroom, I received and accepted a proposal for a sliding patio door with clear double pane tempered glass, insert blind, standard colors on November 1, 2023. (The proposal included the installation of a vinyl window, but it is only the door that is relevant to this complaint.) The total cost was $6,117.87. I put down a deposit for half ($3,059) on November 3, 2023. There was never a mention made of the name of the manufacturer. The order took a very long time to arrive at my house and I periodically texted with the Project Manager *************************** for a status. What was promised me in about 2 weeks finally arrived in December, and the door was installed on December 12, 2023. The door was supposed to come with a screen door. I notified **** of that and it was installed on December 18, 2023. I made final payment of $3,058.87 on the door and window on December 21, 2023. At the time of installation, all of the functions on the door (luvers for the blinds, lock, handle) were demonstrated and worked as advertised. On February 13, 2024, I went to raise the blinds on the sliding patio door and the sliding mechanism to raise the right side of the blinds moved about halfway down and then disengaged from its bracket and slid freely all the way down. The blinds, which were being raised, dropped back down to their starting point as well. The same mechanism for the left side worked fine and raised those blinds. I tried it several times again and also the next day with the same result. I texted **** about the issue and never received a reply. I then emailed *********************, the owner of Handyman Connection, on THREE occasions and STILL have not received a response. Handyman Connection, on their website, guarantees its work for one (1) year. I want the mechanism repaired to proper working order.

    Business Response

    Date: 08/05/2024

    Last week both I and my office manager left voice and email messages for ************** but to date have not received a call from her. At present we are still waiting to hear back from her. 

    Regards,

    M. **************************

    Owner and Operator

    Handyman Connection of Silver Spring

    Business Response

    Date: 08/13/2024

    I went over to Ms. ****** home to see what the issue was with the sliding door we installed in her sunroom. Her complaint was regarding the closing and opening mechanism controlling the blinds contained within the door unit. When she operated the opening mechanism the blinds both opened and closed. No further action is to be taken on behalf of my company. 

    Customer Answer

    Date: 08/27/2024

    This is in reference to my complaint #********. I have been in touch with the owner of this establishment and am satisfied with our resolution. Therefore, I would like to retract this complaint that I filed with you. 

    I appreciate that, as consumers, we can contact the Better Business Bureau to report complaints against business establishments and brand and know that it will be taken seriously and be addressed in an expediate manner.  Thank you for your assistance.

    V/R

    ***********************

Handyman Connection of Silver Spring is NOT a BBB Accredited Business.

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