Employee Benefits Insurance
International Benefits AdministrationAbout
Important information
- Investigations:On 03/05/2026, BBB initiated an investigation into International Benefits Administrationto research the numerous unanswered complaints on their business file. Most of the unanswered complaints allege customer service issues, refund/exchange issues, and billing issues.
Over the course of the investigation, BBB discovered the following:
BBB successfully made contact with the business to discuss investigation concerns but have since been unable to reach the business for discussion.
As of 03/05/20206, the business could not be reached again to identify an active complaint handler.
As of 03/05/20206, the business has not provided a formal response or action plan to address the unanswered complaints on file.
BBB shall continue to monitor this company for further developments.
BBB encourages anyone who has experienced these or other suspicious activities by International Benefits Administration to report the incident to:
- www.bbb.org/file-a-complaint
- Maryland Attorney General’s Office- Consumer Protection Division
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.
