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Business Profile

Testing Center

Classic Learning Initiative

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Testing Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed up with ************************ for our daughter to take a college readiness exam and paid their fee. Our daughter took the exam through their online proctoring tool. We were later informed by the testing company that they had determined our daughter received assistance during the exam and that it could not be graded. We have been communicating with them attempting to get more information as to the nature of the assistance that they allege she received, but they would not provide anything to us. They keep repeating that they have multiple levels of review and that their technology is proprietary as the reason they refuse to provide any evidence of their claim, or even to provide any description at all of what they claim occurred. They have not offered our daughter any chance to respond, causing her great anxiety. She is now afraid of taking the SAT for fear that she will again be accused of cheating even though she did nothing wrong. They have told us our only path forward is to retake the exam, but without knowing what they considered to be assistance, we have no confidence that a retake would be handled any differently. This company has withheld services that were paid for without providing sufficient justification for their refusal to deliver services. Their process is completely internal and cannot be independently verified. They provide no indication at all of the nature, let alone the substance, of the alleged violation that leaves us with no way to challenge, dispute, or correct. Due to the circumstances described here, I believe that we have been the victims of fraudulent, predatory, or unfair business practices.

  • Initial Complaint

    Date:10/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a Classic Learning Test, for my son to take a test to receive his *********** diploma. Twice we have enrolled him and paid money to take the test. Each time they claim they cannot accept the exam due to him not remaining in the camera. He remained the entire 2 hours. He waited 30 mins just to take the test on the school loaned laptop and you received confirmation to take the test.

    Customer Answer

    Date: 11/07/2024

    We have resolved this issue with the following company and no further action is needed for this inquiry. Please cancel the request. We were able to isolate the issue and discovered the problem with monitoring was not the fault of the company but hardware on my end. Please cancel all complaints.

    **** ******

Classic Learning Initiative is NOT a BBB Accredited Business.

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