Complaints

This profile includes complaints for Timberlake Homes, BT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Timberlake Homes, BT

  304 Harry S Truman Pkwy Suite M Annapolis, MD 21401-2957

• 

  Timberlake Brookfield Llc

  988 Brookfield Dr Dover, DE 19901

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/16/2023

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I entered into an agreement with Timberlake Homes for a new home build for our family. The loan package set up by ******** ******* and *** is a VA Construction Loan with a one-time close. Timeberlake knew this when the contract was signed, as they proceeded to collect their required down payment from my husband and me and entered into a contract with us. During a phone conversation on October 3, 2023, Ms. Regina ***** from Timberlake Homes told us they did not want to proceed with the build due to the VA requirements. This has left my husband and I in a bind as we are now searching for a new home builder. Timberlake knew what kind of loan package we were approved for when we entered into a contract with their company. We had to purchase the land out-of-pocket because they (Timberlake) were late on getting the required paperwork back to the servicing loan company. Now out of the $30,000 deposit we paid to their company, they only want to return $236.25 to us and keep $29,763.75. They chose to keep the site work going when they had verbally broken the contract. This is unfair and unjust to our family.

  Business Response

  Date: 11/19/2023

  To whom it may concern:
  
  The ********* signed a contract with Timberlake Homes on
  7/11/23. It was discussed at the time of contract that Timberlake would not be able
  to accept a contract for those families who wished to pursue a VA Construction
  Perm loan product. Timberlake has discovered over time that these loans add
  additional costs to the customer and undue burdens to the Builder. Burdens that
  Timberlake cannot accept under its financial platform.
  
  When shared, the customer’s mortgage broker stated that
  the loan the ********’s were pursuing did not have those attached burdens and
  was a one-time close instrument. Relying on the mortgage broker’s statement,
  both parties agreed that the contract would move forward.
  
  As evidenced by the emails sent by Dave ******, ******** ********* Design Build division of Timberlake Homes, many questions were
  forwarded to the lender’s processor to confirm the mortgage broker’s accuracy
  in what they had conveyed. The answers confirmed what Timberlake assumed, this
  loan was no different than other VA Construction Perm loans and therefore
  Timberlake would not accept the terms of the loan. This took weeks to confirm,
  meanwhile Timberlake began its work on behalf of the *********.
  
  The deposit monies, as outlined in the contract, items
  4.2 and 4.3 speak to the point that Timberlake uses the deposit monies to begin
  the process. The deposit funds are used for engineering expenses. Timberlake has provided copies of the bills generated on
  behalf of the ********’s. The refund is the balance remaining after expenses
  and the builder’s margin.
  
  Timberlake would very much like to build the ********’s
  home. We just cannot accept the burdens associated with a VA Construction Perm
  loan. If the ********* would consider a traditional construction Permanent loan
  and then convert to a VA End Loan at project completion, this has been the
  route for our customers who wish to use their VA eligibility.
  
  With respect to changing the amount of the refund, the
  costs are real, and Timberlake is entitled to payment for work it executed on
  the ********’s behalf. It should be noted that this work is transferrable to
  any Builder the ********’s select moving forward. 
  
  Please let us know if there is any additional information
  you require.

  Customer Answer

  Date: 12/04/2023

  
  
  Complaint: 20876493
  
  
  
  I am rejecting this response because:

  In response to Timerberlake, their company knew the loan package was a VA construction loan with a one-time close. It was discussed several times, verbally and over email. Timberlake knew that it was a VA construction loan before the contract was signed and before my husband and I submitted the $30,000 down payment. To add insult to injury, Timberlake sent us a docusign letter stating that we the buyers wanted to terminate the contract and that it was a mutual agreement. This is definitely not true. My husband and I did not want to terminate the contract and it was Timerberlake who verbally broke the agreement, because they decided they no longer liked the terms of the loan. My husband and I feel like Timeberlake tried to force us to proceed with a loan package they wanted us to do, not what we the customers were comfortable with and what was already in place at the time of the agreement. Timberlake voiced their opinion on our loan package to other builders with their misunderstanding of the loan requirements. It was in no way to help my husband and I find another builder. Again this is unfair and unjust treatment to our family. 

  
  

  
  Sincerely,
  
  
  
  ********* ********

  Business Response

  Date: 12/04/2023

  Timberlake agrees that the
  Mortgage Broker “represented” the loan as a VA Construction Perm loan with a one-time
  close. However, the terms outlined by the loan were not presented and
  Timberlake shared many emails with the Broker and the Loan Processor trying to
  ascertain Builder requirements associated with the loan.
  We tried to get information concerning the
  terms of the loan and the requirements of this lender for almost 2 months. What
  answers we did obtain indicated that there were Builder obligations beyond what
  Timberlake would accept.
  
  It should be noted that the VA construction
  loan presented by this customer was not really a one-time close.  This
  property is in Prince Georges’ County. One term we did ascertain of the loan is
  that it is only good for 12 months. One can’t acquire the land and get approval
  from the County in that time let alone build the house.
  Ultimately, this customer ended up settling on the lot with their own funds – a close that would now require a 2nd close on the home.
  With this loan the customer can’t lock into an interest rate with the VA until County approvals are obtained given the terms of the loan. Prince George’s County approvals can take 8 – 12 months to obtain. With a 16-week build time, that would put delivery of the home well beyond the 1-year requirement of the loan presented.
  Interest payments beyond the term of
  the loan were to be encumbered by the Builder. This is not acceptable.  
  
  The form
  sent to the Buyer is a standard Mutual Release form. It states that both parties
  wish to terminate and allows both parties to agree to terms and mutually
  release each other of further obligations associated with the contract. It has
  no other implied meanings.
  
  The loan package was not in place at the time
  of contract which is not unusual for Timberlake to accept a contract. Once
  a pre-qualification document from a reputable lender is submitted with a
  ratified contract, Timberlake proceeds using deposit funds to begin the
  engineering process. This is outlined in the contract. It is assumed that the
  Buyer will work towards obtaining their loan whereby additional funds required
  will be obtained via draws against the loan. This is standard industry practice
  and what was executed on behalf of the customer.
  
  Timberlake is not forcing the Buyer to
  “proceed with a loan package they wanted us to do”. Timberlake cannot accept
  the terms of the Loan Package the Buyer wants to use.
  

  Timberlake did not reach out to other Builders on the merits or requirements of
  the Buyer’s loan with any other Builders. Like Timberlake, we would expect that
  any Builder would make their own decision as to what contracts and terms they
  will accept or not.
  
  Timberlake provided the Customer with invoices
  from 3rd party vendors for the work done of their behalf and
  calculated its standard markup as outlined in the contract.
  There was a balance remaining from the $30,000
  deposit which Timberlake wishes to return. Timberlake has already indicated
  that all engineering work done on behalf of the customer can/will be forwarded
  to the Builder of their choosing or themselves. Timberlake just needs direction
  as to where the information and materials need to be sent.
  
  Timberlake respectfully disagrees that more
  funds are due the customer. Timberlake worked in good faith on the customer’s
  behalf; work the customer can use moving forward with any Builder of their
  choosing. Timberlake should be paid for the work it did.
  It is unfortunate that the terms of the Loan
  were not fully disclosed as to Builder’s obligations ultimately forcing
  Timberlake to release itself from the contract. 

  Customer Answer

  Date: 12/08/2023

  
  
  Complaint: 20876493
  
  
  
  I am rejecting this response because: Again, Timberlake cannot say they did not know what type of loan it was. I’ve attached a document and an email sent to Timberlake from the loan company stating our pre approval amount and the type of loan we are approved for. For the docusign mutual agreement document, Timberlake should not have any problem with changing the wording to the truth. We would like for the statement that we the buyers decided to terminate the contract, as this is a lie.  At this point my husband and I would like the remaining money left over from the $30,000 that we paid as a down payment. We feel as if Timberlake is keeping more of our refund than they should and leaving us in a difficult situation.  
  
  
  
  Sincerely,
  
  
  
  ********* ********

• Initial Complaint

  Date:05/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our home from Timberlake Holmes in July 2020. About seven months in our sub pump failed. This was a brand new construction home. When the sump pump failed, we had water throughout our finished basement. Our carpet and padding was ruined and part of the basement and some of our personal belongings that we had stored in our basement. Also had some water damage. We outreach Timberlake we also outreach, the Plumber and no one came out for about two days. So we were stuck trying to mitigate the issue our self by using several towels to try to soak up a lot of the water and to try to keep the water away from electrical appliances and our furniture Timberlake came out to assess and the plumber came out and replaced the support. The plumber was blaming Timberlake by stating that they probably shouldn’t have put houses in a Electrical appliances and our furniture Timberlake came out to assess and the plumber came out and replaced the sub pump. The plumber was blaming Timberlake by stating that they probably shouldn’t have put houses with basements in an area where the water level is high. So the pump was covered under warranty and we were thankful. When we talked about the personal damages in the carpet and padding, Timberlake referred us to our homeowners insurance. Our homeowners insurance stated that this would fall under some sort of flooding and water damage so they would not cover it. Needless to say seven months into my brand new home build and now had a bill for over $2000 to mitigate the carpet and the padding. After putting $18,000 down on a home just a few months prior, you could imagine that we didn’t have the extra cash. Currently this home is almost 3 years old and we just found out two days ago that we have three gas leaks in our home. One evening we smelled gas throughout our house so I called the Chesapeake utilities company and the fire department. It was found that there is a gas leak behind our oven, a gas leak at our hot water heater, and a gas leak at the piping that runs from our basement out to the gas meter in the exterior part of the house. We were informed that the two gas leaks in our basement were because the pipes weren’t sealed or the nipples weren’t tightened so they’ve just been slowly leaking. I don’t know if they’ve been leaking the entire almost 3 years or if they’ve just been leaking more recently. You can imagine that we were infuriated because this would cause health issues for us. Gas leaks can also cause death and asphyxiation. So again I outreach Timberlake and I also outreach the plumber the plumber almost never answers when you call they also never called back. So I had to call them back the following day and you know what they told me, they said it’s gonna be $150 for us to come out at $100 an hour since you’re out of warranty. When Timberlake called they pretty much said sorry you’re out of warranty so there’s nothing we’re gonna do. This particular prop, plumber, Ray, ******** is obviously not a high quality subcontractor, and I wouldn’t recommend Timberlake use them in the future as we’ve already had two major safety issues with their work in less than three years. I can only imagine if we have any more plumbing related issues. The three gas leaks cost us $270 to repair. And that was after the plumbing service we chose gave us a $190 discount because they wanted to help us out. I refuse to have Ray ******** back in our house to do any work. And I believe that Timberlake as the contractor and the builder should have offered to assist us with both of these repairs. The sub pump repair was within warranty time, but they said your personal belongings are your responsibility. While this gas leak was not within warranty time, there’s no possible way we as the customer could have caused these gas leaks, and they know that their subcontractor is at fault for this. and we will be pursuing legal action. It has been brought to my attention by several of our neighbors in the neighborhood that they also have issues with water in their basement and they all wanted to pursue suit some time ago. So you have a classic case of Plumber blaming the contractor and contractor, indirectly blaming the plumber because they refused to help refused to repair refused to get involved and refused to offer any compensation. This is our second new construction home in our previous home. We had for six years. We didn’t have a single major or minor repair in that home. That tells you the level of quality in that home. We haven’t had this house even three years yet and it’s constant issues. We also had Timberlake out recently to repair several door. Jams where our door weren’t locking and lining up. I’m thankful that they actually repair those because again that’s a safety issue that our doors were just popping open from gusts of wind both interior and exterior doors. Again, this seems like another quality issue from the builder. And whether we were in or out of warranty, this goes to show that they have a little empathy for their customers because they could’ve utilized professional courtesy, at least for the gas leak to ensure that we were healthy and unharmed.

  Business Response

  Date: 05/11/2023

  We understand and apologize for the stress a situation of this matter can bring upon a homeowner.  No company can warrant a product for its lifetime, which is why there are warranty periods.  However, we understand there are certain exceptions, I'm requesting that you submit the invoice from the plumber you hired to ***********************************.  Please allow us time to review the plumbers findings and discuss with our plumber, we will reach back out to you within 5 business days of receiving the requested invoice with a decision.

  Customer Answer

  Date: 05/19/2023

  
  I am rejecting this response because:  Please see invoice attached from ******* regarding the gas leak repairs. Thanks! 
  
  
  
  Sincerely,
  
  
  
  ******* ********

  Business Response

  Date: 05/19/2023

  We have received the invoice/report from the customer's plumber and will review and respond to the customer

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new home through Timberlake homes in December 2020. The home was completed end of Feb 2022 and we moved in March of 2022. Under the 2/10 new homebuyers warranty, the builder is responsible for correcting issues with the home on either the 2 month check up, or the 10 month check up, or both. Most of the issues that we brought up were addressed, however we brought up the issues of floor squeaks across much of our entry way and kitchen, during the first 2 month check up. Timberlake attempted to fix the squeaks with nails, but for the most part the nails didnt work. One of the squeaks was so bad, Timberlake had to open up the ceiling in our basement to add shims between the floor joists and the plywood. We now have nails all over our LVP flooring and many squeaks that still exist.
  
  On the 10 month checkup, we brought the squeaks to the attention of Timberlake again, and specifically one squeak that is right in front our stove. Every time we cook you can feel, see, and hear the floor squeak and bend under your feet. The house is not even a year old.
  
  Timberlake refused to do anything but add more nails (there were already 3 nails in this spot that didn't correct the issue). Timberlake stated that the warranty says they do not have to pull up flooring or take out ceiling as per the warranty. Timberlake already took out ceiling at the 2 month checkup and is now denying that they need to fix this issue. The warranty does not say they can ignore squeaks, but that is what they are doing. Their nails don't work, but removing the ceiling did work. I have not signed the final warranty paper, but Timberlake is now acting as if they are done with us. This is terrible business and breaks their agreement on the 2/10 warranty. Additionally, they were supposed to replace a shrub that died. Their electricians were also supposed to send me a blueprint which never happened. Lastly, they failed to fix a major crack in our cement walkway which was on our list of issues.

  Business Response

  Date: 02/07/2023

  The 2-10 Warranty is what both parties agree to in the contract as the guide for warrantable items and how they will be addressed. 

  1)  The 2-10 manual (floor squeak section attached) is clear when it comes to floor squeaks that a total squeak proof floor cannot be guaranteed and that the builder will make a reasonable attempt without removing ceiling or floor finishing to eliminate or reduce the squeak.  Timberlake has met this guideline.

  2)  We have followed up with the landscaper and the dead shrub will be replaced in the next 10 business days.

  3)  The 2-10 manual (concrete section attached) states that a crack larger than 1/4" in width will be sealed, if your crack exceeds this criteria then will will make the necessary repair.

  4)  We have never distributed our plans to customers.

  Business Response

  Date: 02/17/2023

  In an effort to resolve this issue, Timberlake proposes cutting the ceiling in the basement and making repairs for the squeak in one location of the customer's choosing.

  Customer Answer

  Date: 02/21/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18965369, and find that this resolution is satisfactory to me.

  We request that the squeak in front of the stove be fixed. 

  
  
  
  Sincerely,
  
  
  
  ******** ****

• Initial Complaint

  Date:11/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings. I am currently being intimidated by Timberlake Homes-BT, and Timberlake Homes-BT is threatening that I will not be able to close on my home.
  The attached is part of the contract I signed with Timberlake Homes-BT. I circled it "Red" for all to see.
  In addition, I have several proofs that state that Timberlake homes will not need any additional dollars from me.
  One of the statements and I quote, "The good news here is that your contract and loan was based off your contract, which had the original site budget number, so there is no concern for additional require dollars on your part."
  
  Timberlake Homes promised to communicate any site issues that require "Unbudgeted" expenses to be expended. They also promised to approach me with a revised budget, which we will sit down together to discuss how the unforeseen cost will be paid. Emphatically, no one called or even gave me a "Heads-up." No communication whatsoever that I will be going over the budget of my loan, and my signed contract from Timberlake Homes. Second, there were no invoices or breakdown of expenses (As promised) tendered during the weekly updates, only for Timberlake homes-BT to finish building my house and then sending several "unaccounted-for" invoices after construction, thereby, telling me to pay what I do not know about.
  Be it known that Timberlake homes-BT have failed me in several ways. I was given dates of completion severally, which made it unable for me to renew my lease/rent on my prior dwelling. My husband military PCS moves were scheduled for good four times due to their incompetency to finish building and close on our home as promised. Timberlake homes-BT are making me go through physical, mental, emotional trauma and pain.
  I was never given any change/variation order and there is no contract that I signed to "Pay out of pocket" after building my house. I made sure not to have any upgrade to my home aside what is on my signed contract and addendum. Thank you.
  

  Business Response

  Date: 12/21/2022

  Business Response /* (1000, 7, 2022/11/07) */
  Below is the email that was sent directly to the customer in response to the email that she sent to us first and is know posting as a complaint. 2 Attachments for reference, 1 which clearly states lot finishing is cost plus.
  
  The contract has 2 parts, the home itself is a fixed price and does not change. The lot finishing portion of the contract (lot development, exterior work to the lot, site conditions, utilities, etc.) are done as a cost plus, which is outlined in section 3.1 which you circled in red. That section states that these items will be done as cost plus 20% margin and provides an example of how this is applied, this is not a fixed price. In the email you reference below from April 5th, Jonathan's last sentence mentions the potential for site over runs; "However, if for any reason we encounter issues at the site that requires unbudgeted monies to be expended, we will approach you with a revised budget and together we will sit down and discuss how these unforeseen costs will be paid."
  
  The whole process starts prior to going to contract, Timberlake will visit the site and provide a cost estimate based on experience and past projects. It is important to note that this is strictly an estimate and at this time there are no approved plans to know 100% of what will be required; it was at this stage that we provided an estimate of $55,000 for the water & sewer work. Once we obtain county approved plans, we can now properly bid the site work out to try to get the best prices to provide customers at the pre-con stage. In your case, you provided us with a quote (attached) from Rhino Squared for just under $30,000. It was at the pre-con stage that you and I spoke on the phone and discussed your site budget, and I told you that I was not comfortable with the quote from Rhino Squared because it seemed incredibly low for all the work that would be required, but I told you we would move forward using them as it would put your site budget under the original estimate. During this call, I reminded you that site work can present unknowns which if they are discovered will add cost and are charged to the site budget, which is done as cost plus 20% margin. I stated that customers should have money for potential contingency and hope that it is not needed, and it was at this time you contacted your lender.
  
  When construction on your home reached the phase that we were ready for the water and sewer construction to begin, we contact Rhino Squared to schedule the start date and were informed at this time that they were unable to do the work. I suspect the reason they backed out of the job is that they realized that they had severely under bid this job. This caused significant delay in the construction as we had to go bid the job out to new contractors and then wait to be put on their schedule. Not only was the water and sewer costs more expensive than the Rhino Squared estimates, but the road repairs were driven up by the inspector that stated the material that was dug up during the water and sewer install was not suitable to be reused in the road repair and therefor needed to be hauled away and new materials imported prior to paving (this is an example of an unforeseen condition).
  
  If you review the final site budget spreadsheet and the invoices that Jonathan provided, you will see that we were at or under budget on almost every category except the work associated with the water and sewer. This is important to note because although we try to keep customers informed about potential cost over runs as soon as possible, due to the savings elsewhere we were almost able to offset the significant increase in the water and sewer, but it was not until the asphalt repairs were 100% complete did we even have all the costs to share. We notified you of the overage as soon as we knew, it is unfortunate that the delay in completing the water and sewer work coincided in timing with substantial completion of your project, therefore not leaving anymore time to provide any further advanced notice.
  
  In the past, we have had 3 customers whose site budgets went over and did not have the funds readily available. One customer borrowed the funds from their 401k, not sure if that is an option for you and the other 2 took a short-term interest-bearing loan from our division called JFJ, this is not my preferred method but would be willing to extend that offer to you. Jonathan can provide you with the terms of a note from JFJ if you wish to go that route. There is one more option that can reduce the outstanding amount and that is the fact that asphalt driveways are done in 2 coats, if you choose to address the topcoat directly with a paver, then the top coat can be removed from the site budget all together and the overage comes down to $5,047.95.
  
  
  Consumer Response /* (3000, 9, 2022/11/07) */
  ***Document Attached***
  The attached is also the contract I and Timberlake Home signed in February 10, 2021. Thanks again.
  
  
  Consumer Response /* (3000, 10, 2022/11/07) */
  ***Document Attached***
  
  
  Consumer Response /* (3000, 13, 2022/11/08) */
  I am so disappointed that the same reply the owner of Timberlake Homes gave to me was what he also sent to BBB. I did not reply to him because I see it to be very ridiculous and insulting. I would like this broadcasted on BBB. Can you please judge by yourself? Suggesting to me how to go about sourcing for money I do not budgeted. Telling me to pay what I do not know about? FYI- Timberlake Homes was referred to me by my lender (First National Bank) due to the fact that my prior builder wanted me to pay out of pocket for a contractor we (Me and FNB) had to source for because they were finding it hard to get one. However, they do not want Rhino Squared Excavation on their draw schedule because the company was not their preferred subcontractor. I disagreed and Timberlake Homes was then referred to me by my lender- First National Bank. Timberlake Homes,BT promised to work with Rhino Squared (The main reason I decided to let them build my home). I emphatically let Timberlake Homes know that aside the $25,000 deposit I paid (during contract signing), I do not want to have any "Out of Pocket" expenses. I will be financing all expenses into my loan.
  In July 5, 2022 Rhino Squared sent me an information stating that Timberlake is delaying and getting them thrown out of their schedule. I thanked the company for their update. In August, Timberlake Homes sent me an email (After several attempt to get an update from them as to why the project is lagging) stating that Rhino Squared backed out of the contract and they are trying to get a new bid. I contacted Rhino Squared to know what went wrong. Rhino Squared stated and I quote, "Yes ma'am, I mobilized my equipment and was ready to go, Due to schedule delays i was forced to demobilized because of other obligations and my subs no longer having availability in their schedules." I believed Rhino Squared because Timberlake Homes,BT is also doing the same to me. I have all the proofs... Timberlake Homes,BT do not care about anyone. I was homeless due to their incompetency, I am paying dearly for accepting Timberlake Homes as my builder and I will not take this lightly any longer. I am ready for how long it will take.
  Timberlake Homes,BT reply is not acceptable rather, it is an insult upon injury. Again, I was never contacted for a change in pricing, either was there a change/variation order in place. We will have to resolve this in court. Thank you.
  
  
  Consumer Response /* (3000, 16, 2022/11/09) */
  ***Document Attached***
  Greetings. Attached is also the final addendum signed between me and Timberlake Homes.
  
  
  Business Response /* (4000, 18, 2022/11/11) */
  Simply stating that you do not have money for "out of pocket" expense, does not eliminate the risk that is involved in developing land. When you own a lot, no builder is going to give a fixed price on site work when there is the potential for unknown site conditions (bad ground, buried trash, high water table, etc.), that is why our contract is very clear in section 3.1 Lot Finishing on how that is priced.
  
  Per section 3.1 of the contract (shown below), we provided a final accounting of the site work, and the overage was in the amount of $8,517.95. It is not the builder's responsibility to determine where the customer obtains their funds, we simply made a suggestion on what other's have done in the past and made an offer to provide a payment plan for money that is due now, which we are under no obligation to make.
  
  
  
  The contractor, Rhino Squared never mobilized to this job. Mobilization means that equipment was delivered to the site and ready to start the job, no contractor will mobilize unless the builder schedules them to be there. When Timbelake Homes called Rhino Squared to mobilize and start the job, he said he was no longer able to do this job.
  
  The final invoice for $8,517.95 and all supporting documents were provided on Friday 10/28/22. The following Monday 10/31, we received 2 additional invoices (attached) one for $3603.10 and the other for $994, both are for work associated with the road repairs from the water and sewer and were not included in the final invoice. It was not our intention to revise the invoice, however, if the customer wishes to take this matter to court, as suggested in the previous response, then we will be seeking the full amount of the overage with the 2 previously omitted invoices, with the 20% margin applied to these invoices, as outlined in the contract. The new total will be $14,264.
  
  
  Consumer Response /* (4200, 20, 2022/11/14) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Please see the attached addendum stating that the purchased is being financed.
  Thank you for all you do.