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Business Profile

Gas Station

Performance Lube & Tune

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my vehicle into this establishment for timing chain replacement and an oil change. The owner quoted me over the phone 781. On 6/30 I dropped my car off to the shop. He advised me that my car would be 3 days to repair. After 3 days I called to check status and was told he was still waiting on parts. Was then advised the need for an additional 3 days. After 4 more days and not hearing back from him, I called to check status. He advised me the car was not running and would need more time. I expressed concerns with the time frame he already my vehicle and he then responded "your car is foreign" and he was not feeling well. I told him I'm sorry that he wasn't feeling well but he knew my car was foreign when I left it in his possession and allowed him more time to fix the vehicle. On 6/12 I called again to check status and the car was still not done. I expressed concern but once again allowed him more time. On the 15th, I called again to check status and was told it still wasn't ready. I expressed extreme frustration as I was paying for rides to and from work longer than expected, and he said call back tomorrow. On the 16th, I called again and he said he would try to have it done by that afternoon and to call back later. I called back later and spoke with the son-Jameson who apologized for the issues and explained how is father-Joe purchased the wrong part for the car and he would go get the part himself and fix it and it would be ready that day. On the 16th, Around 4:30, I received my call from the establishment stating my car was ready. I arrived around 6pm to pick up my vehicle. By this time, they had my vehicle 16days. I went in and paid the bill, which ended up being (824.44) more than the original quote of 781. I received the keys, went out to the vehicle and noticed, a crack to my bumper and all dash light on. Went back in and he said he couldn't do nothing right then and to come back Monday. Now Wednesday and he's refusing to fix the lights and bumper.

Performance Lube & Tune is NOT a BBB Accredited Business.

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