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Business Profile

Solar Energy Contractors

BrightOps

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

This business has 1 alert

Important information

  • Customer Complaint:
    BBB files indicate that this business has a pattern of complaints. Consumers report that solar panels are being installed on their homes and they are not operational for an extended period of time. In addition, consumers have also reported issues with discrepancies in the expected savings they were promised and the actual outcome of the output of their solar panels. On March 4, 2022, BBB submitted a written request to the company encouraging them to address the pattern of complaints.

    On March 21st, 2022, Bright Planet Solar replied to BBB's correspondence regarding the business's pattern of complaints. Their response is summarized below:
    1.) Daily inspection capacity has been ramped up from 50 to 150+ a day which will allow them to keep up with new installations.
    2.) Subcontractors who perform installations will be required to see the project through and pass the city inspection before handing it back to Bright Planet Solar.
    3.) Communication to customers will be more proactive, providing more frequent and transparent updates.
    4.) Proper expectations will be set at the point of sale and throughout the customer experience.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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BrightOps is NOT a BBB Accredited Business.

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