Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had solar put in and as I do not have the funds I chose the plan where the Solar company puts the panels on the roof and you pay them for the electricity generated. The installation was opn June 4, since then I have had nothing but problems with the BrightOps company in turnuing the Solar on for use because even though the electrician said everything was gopod to go BrightOps has not filed with PG&E for the inspection to turn it on, They were supposed to do that PRIOR to installation, Now they want me to move my breaker box to the outside of the home I will not do that it is NOT required - the breaker box for the soalr IS outside that is required but not the box for all my elctrical in the house. I have checked with contarctors ***;ding codes, solar code requirements and other solar installers and they all say THE ONLY tiem you ahve to move the box is IF it is next to the gas meter my gas meter is ont he opposoite side of the garage. So no problem there. It is not July 13, 2024 and I requested tthe comuincations that BrightOps said they have from PG&E what I received a week later was a copy and paste very amateur fake letter suppsoedly from PG&E I can prduce this and it is obviously not a porfessional letter from PG&E. I am now not able to use my soalr during these hot summer days - Iwasted months with this comopany and they are providing me with false information that I can prove is false. I cannot out myself and my family in danger by moving my electrical br4aker box outside whe anyone could access is and it wodl also be directly in the rain so if the elcricity was tripped I would have to go outside of my home poutting me at risk late night - to turn the breakwers on and off. I cannot and will not do this and it is not required.

  Business Response

  Date: 07/15/2024

  *****, 

   

  Thanks for reaching out. The panel you have on your home is not adequate to handle the loads on your solar project so an upgrade is needed. We do not get to choose the location of the meter spot as that is determined by the utility company and the electrical code in place for ease of access incase of an emergency or fire and the power needs to be shut off. This is something we cannot change, and has to be done to comply with code. 

  Please also be aware this is a construction project and you agreed to the terms and conditions of that project when you signed your agreement, we cannot just take equipment down, and ignore building codes ment for public safety. 

  I will have someone reach out to you here in the next 48 hours to address any additional concerns you might have. 

  Thanks, 

   

  Customer Answer

  Date: 07/17/2024

   
  Complaint: 21985535
  
  I am rejecting this response because: the load was not ever mentioned prior - the breaker box has en ought power and my only refusal is to move the box outside - the only time it must be relocated is when the gas line or meter is within 3 feet - that is not the case here the gas line is on the other side of the garage. IF my breaker box does require upgrades (which after all the phone calls emails over the last moth was NEVER stated to me ) I have all the emails and phone calls, Then the breaker n=box could be upgraded in its present location inside the home. To move the breaker box outside would put me and my families safety at great risk There is nothing in the contract that states I must expose my broker box got the public where it is easily tampered with.

  *******************************
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 07/17/2024

  We will be reaching out to you directly to help resolve and explain the issue. 

  Customer Answer

  Date: 07/17/2024

   
  Complaint: 21985535
  
  I am rejecting this response because: it does not state the exact code that requires me to move my meter, this has not been stated to me in all the phone calls and email I have initiated with this company. I called PG&E and spoke to the solar department for over an hour- today I went in person to the PG&E office and while I was not allowed to go in as they have no in person service - I met two engineers who work on this and they said it sounds like a scam - they immediately said the new scam is to install and then say an upgrade is necessary- PG&E had no idea I even had solar as no application has been submitted, they checked everywhere in their records and found nothing. I have spoken to other solar installers and contractors and they say there is no reason to move my breaker box or meter outside. The shut off for the solar power is already outside I am not putting the shut off for my entire electrical system outside - if someone chose to turn off my electricity in the middle of the night I would have to go outside to the breaker box to turn it back on - that is not acceptable. I am a domestic violence victim well documented case and a **** victim I will not open myself to danger. 

  
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 07/22/2024

  A representative from BrightOps called and she understands my concerns and also agreed that its all very strange- 

  1. NO PANEL upgrade is required according to BrightOps representative that finally called me - so the person that responded to the BBB complaint was 100% wrong - the current panel is permitted and upgraded and has capacity for the load no problem.

  2. I actually attempted to talk to PG&E in person but found out when I went to he building in ************* that they do not allow customers in HOWEVER I spoke to two engineers outside and explained what was going on and they said that scam companies install and THEN say the panel must be upgraded- To install the panels there should be a permit and the work that must be done is supposed to be decided BEFORE installation not after PG&E lays out what is required prior to installation

  3. There is not reason for me to move my meter and breaker box the only time you must is when gas meter and electric meter are within 3 feet of each other mine are on opposite sides of the garage

  4. The location where my meter and breaker box are is permitted and inspected - it has the sticker stating this 

  5. I consulted with another solar provider and he said he could not understand at ll why they would want to move my meter and breaker box to the outside of the house

  6. I am a single woman I live alone and anyone could turn off my electricity in the middle of the night knowing I had to go outside to turn it back on and with the crime rates these days anything cold happen - my alarm relies on the power source to function - I cannot put myself at risk 

  All of this should have been presented to me PRIOR they came and took photos of the breaker box and location and trials of the roof - the installers turned on the system and it worked perfectly - they had an electrician who knows all the codes I was told that within 3 weeks of June 4, 2024 my solar would get turned on when PG&E did the final inspection - they never donated me to tell me anything I started to call them when it got to be over a month and nothing - I have gotten a different answer every time I speak with someone 

  7. The salesperson stopped communicating with me the day I go the solar installed - finally I got a hold of him he said he wen tot he army and couldn't tell anyone - like it was top secret - I asked for another person in his office it took him ten days and me asking over and over - that was a bad sign

  8. In the green manual in chapter 5.1 it states that permitted locations are fine - 

  I am hopeful that this new person - who understands my concerns will be able to stop this nonsense but if not then I must continue on I will not put my life in jeapordy - they had a duty to inform me prior and there is not upgrade required of the panel - and I will not move my breaker box to the outside of my house - that **** put me at too much risk 

  *******************************

• Initial Complaint

  Date:07/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning In 2019 I signed up for solar panels for my home. The company came out ad quoted us what the cost would be for the addition of solar panels based on what they felt we needed to run our home. The used at least 1yr to 2yrs of monthly statements from our energy provider ******* Based on those assumptions and recommendations, we went ahead an additional 5 more on top of their recommended number because we were going to be doing some additions. In the early going of the service everything was great. We pay Bright Planet Solar a month rate of about $263. During the time of 2019-2021 we had zero issues. My ********************* was usually $0-$10 as i still need their energy to run my panels but they were also buying back energy from me. Fast forward to 2022 and 2023 my ********************* for the year in 2022 was roughly $3400 which equates to a monthly average of $283 and in 2023 into 2024 $3600 which the monthly average is $300. I called BPS and I spoke with various reps/managers in regards to the situation. They sent a tech out to review the panels and found that 12 panels more or less were faulty (not working). Which makes sense why I was getting billed by ****** in 2022 $3400 because all my panels were not working. Just a few weeks ago I received my 2023-24 statement from ****** at $3600 and I called BPS again. The agent told me that in their system they see that my inverter is down and have scheduled a tech to come out on July 15th to repair. I don't feel that it is my responsibility as mentioned by the BPS Supervisor/Manager to know if my panels/inverter/equipment is working correctly and at capacity. I paid for a service that should produce more than enough energy monthly to power my entire home up to additional energy. At this rate monthly, I am spending more between BPS and ****** than I ever did before having solar panels. I am trying to get reimbursement for what i paid ****** last year $3400 due to having to make monthly installments.

  Business Response

  Date: 07/01/2024

  Hello, 
  
  Thanks for reaching out! I'm going to review your claims along with your account, and I'll reach out to you asap with information on your requested resolution. 

  -Trev

  Customer Answer

  Date: 07/01/2024

  The compliant that i logged in was for Bright Planet Solar, not Bright OPS. Unless they changed their name. Nonetheless, I am looking to get a refund on my paid amount to ****** which is our energy provider in ********** in the amounts of $3710.00 and my pending balance with ****** in the amount of $3600.00 which I have monthly installments set up with them currently. Anything less of that, I will be UNSATISFIED and looking to seek legal thereafter 

  Customer Answer

  Date: 07/01/2024

   
  Complaint: 21926898
  
  I am rejecting this response because: There has no resolution provided. I am looking for a refund of $3710.00 that has already been paid to ****** which our energy provider in **********. In addition, that they also settle the pending amount of $3600.00 with ****** due to their faulty equipment which resulted in additional energy used with ******. Anything less than a full refund and settlement with ****** on pending charges will deem me as UNSATISFIED. Thus resulting in no other choice than to seek legal counsel. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/02/2024

  Hey ******, 

  
  I called you and left you a voicemail, and I sent you an email as well. I'll go ahead and paste the email I sent you below for documentation purposes. 
  
  "I'm reaching out concerning the BBB complaint you submitted. In your complaint you explained that you wanted compensation for last year's utility bills because you found out that your system has been underproducing. You also clarified that you felt it wasn't your responsibility to monitor the system because you paid for the service and it should produce more than enough for your home. While I'm deeply sorry you had to find out your system underproduced via your true-up bill, you should know that we do not compensate for customer's utility bills, and you should also know that we do not monitor customer's system production. All systems installed by Bright Planet Solar are self monitored systems by the customer. That's why we give monitoring access, so you're able to regularly check in on your system's production and report issues should they arise. 
  
  
  At this point in time, we've done all we can to address the production concerns. You called in and reported the issue, and we got you scheduled for our soonest available slot on the 15th. Your system's production issues will be resolved then, and you'll see your utility bills go back down to what they were." 

   

  -Trev

  Customer Answer

  Date: 07/03/2024

   
  Complaint: 21926898
  
  I am rejecting this response because: The resolution is not to my expectation. I was unaware of the solar application to track production and was only made aware of it when i first complained not just about the underproduction but ultimately their faulty equipment that was not working. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to lodge a formal complaint regarding the solar installation by your company at my residence. The installation has caused significant distress, financial loss, and health risks, particularly affecting my elderly mother-in-law. This situation has persisted for three months, with repeated rescheduling and instances where your team has neither shown up nor called.Since the installation, we have experienced multiple electrical faults:- The electrical system is unstable, preventing simultaneous use of the air conditioning and the television.- ********* breaker is faulty, causing intermittent power to the refrigerator, crucial for storing my mother-in-law's insulin. This has resulted in the disposal of thousands of dollars worth of insulin and two emergency medical visits.- The kitchen power trips frequently, making essential appliances like the dishwasher, microwave, and stove unusable, leaving my mother-in-law unable to prepare hot meals.- During the ongoing heat wave with temperatures reaching 105F, the inability to run the air conditioning and other appliances simultaneously has created a dangerous living environment.Additionally, the installation caused severe property damage:- The backyard is in disrepair, with grass destroyed due to the disrupted power supply to the sprinkler system, resulting in a $5,000 repair cost.- Your team promised to replace the wood chips in the backyard, but the area remains dug up and unfinished, requiring another $5,000 for restoration.Given these issues, I demand immediate rectification of the electrical faults, reimbursement for discarded insulin and medical expenses, compensation for backyard damages, and an adjustment to the billing.Please address these issues urgently and contact me within seven days to confirm your plan to resolve them. Failure to respond or rectify these issues promptly will leave me with no choice but to pursue legal action.

  Business Response

  Date: 07/01/2024

  Thanks for reaching out to me, I will be reaching out later today to discuss the matter.

• Initial Complaint

  Date:06/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BrightOps during installation of solar panels on March 16, 2024 caused extensive damage on my roof and my attic. Breaking 42 roof tiles breaking 7 trusses in my attic and causing my kitchen ceiling under the solar panel location to crack from one end to the other and down the wall. Numerous emails between the company and I have caused grief anxiety stress and unnecessary added expenses. We are now into June of 2024

  Business Response

  Date: 06/18/2024

  We are aware of the issue and have been working with you to resolve it, repairs have been made to your trusses, and the final interior work to your home has been approved and scheduled. Delays for the repairs to your home were because you did not like the contractor we sent over and had to make arrangements to get another contractor you would work with. While the situation that happen was not ideal, it has been rectified and final repairs to your drywall are in progress. 

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roof and kitchen damage due to poor work installation on our panels. Workers left a mess on our roof with broken tile which caused blockage on our roof valley. Bright planet had someone come out and we were told multiple times that they were covering everything only to get told days before construction company is scheduled to come out that the case is closed. Bright ops has not reached out once to us and the one who's been speaking on our behalf is the construction guy. This company has the worst worth ethic and reading all these complaints confirms it all.

  Business Response

  Date: 06/13/2024

  Thank you for reaching out, I will be looking into your account and giving you a call in the next 24 to 48 hours. We take these issues seriously and want to understand the complete picture. 

  Will be in touch soon, 

   

  Customer Answer

  Date: 06/13/2024

   
  Complaint: 21842722
  
  I am rejecting this response because:

  I Will not be satisfied until I actually get some answers. Took a complaint to BBB to actually move up their triage. 

  Sincerely,
  
  ***********************

  Business Response

  Date: 06/17/2024

  I am sorry you feel this way, but we cannot change the fact that this issue is not solar related as I have explained in our email to you with documentation. Please contact your homeowners insurance to get the issue resolved. 

  Customer Answer

  Date: 06/17/2024

   
  Complaint: 21842722
  
  I am rejecting this response because:
  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We engaged with ************** for Solar Power 18 months ago. Bright Ops is the installer of the system.Bright Ops is incompetent at their job. They have sent multiple technicians to repair multiple issues and the system is still not up.The say we'll send out a tech and nobody shows, no phone calls or text explaing why. Weeks later after I have to follow up I find out they closed the ticket and had to reopen a new ticket. This has happened 4 times..I received a call from a rep saying my system was running asking how I liked it when in fact they never sent a tech to fix the issues and the system in NOT running.The worst managed company I have EVER dealt with.Apollo Energy is killing their business by associating with Bright Ops.

  Business Response

  Date: 06/04/2024

  Thank you for reaching out, I will be looking into your issues and respond to you personally here in the next 24 to 48 hours. 

• Initial Complaint

  Date:04/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 4/2023 Bright Planet Solar (BPS) is an outsource company for ****** and maybe for other companies also. Their sales reps walks in neighborhoods to sell solar panels for *** ***. We had a $6K electric bill from ****** because we didn't have enough solar panels on our house to accommodate our usage. BPS reps said they can not only help us with the large ****************bill, give us $3K and help us to get additional solar panels. A year later we still have not received the promised money ($3K) so now we have a $350 dollar monthly fee from ******, a $6K *****************bill $500 dollars a month that continues to increase. *** *** is asking for their monthly payment, ****** is threatening disconnection notices weekly b/c the extreme past due amount and current monthly billing. We filed a complaint with *** ***, who said they couldn't help although they have this Bright Planet Solar reps promising funds to get customers to sign up. Scam, Scam, scam. Sent multiple emails and talked to BPS customer service team who continues to "try" to get us paid b/c the rep who "worked" is no longer there. Abe B. scammed us and BPS and ****** is aware of what these reps are promising and not delivering. And we have asked *** *** multiple times to give us the buyout amount to pay the panels off and have not gotten a response.

  Business Response

  Date: 04/24/2024

  Thank you for reaching out, I will look into this and reach out to you directly here in the next 48 hours. 

• Initial Complaint

  Date:02/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bright Planet Solar was hires by Everbright to install solar panels on our home. On 09/12/2023 they showed up to install the panels and an inspection date was scheduled for 11/06/2023 ( really 2 months to get an inspection done). We were informed by the building inspector that they had failed the inspection. Bright Planet Solar had promised that this would be resolved within 5 weeks and since then, we have not heard from them. I reached out to them today and they informed me that the account is pending and they would put a rush on it. I will believe it when I see it!!! I think this is the worst company ever to do business. I feel that we were taken advantage of!!

  Business Response

  Date: 02/05/2024

  Thank you for bringing your account to my attention. I will be reaching out to you directly in the next 24 to 48 hours as I need to get with my field office and look into your project. 

   

  Sincerely, 

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The amount of damage caused to my property

  Customer Answer

  Date: 02/06/2024

  They caused roof damage to my property from the installation of the panels which was noticed after the rain which then caused interior home damage water, insulation and drywall repairs.  Then on the inside of my garage they caused drywall damage which needed repairs. They also left a mess in my garage with nails and screws everywhere which then got into my daughters car where she parks then on the side of the home where they installed the panels and batteries they caused significant stucco damage, which needs to be repaired with stucco, patch and paint, I am requesting that everything gets reimbursed as I have paid for all the repairs out of my pocket. I do not want to associate with this business ever again again they sent out two of their own contractors that verified all the damages were caused by them, and whoever did the work did a terrible job, and now they are tryingto deny that any of the damage was caused by everything is so clearly caused by them and two of their own employees even verified it  

  Business Response

  Date: 02/06/2024

  Hey ******, 
  
  I'm sorry to hear your experience with us has been difficult. I will reach out to you directly to discuss your complaint and a resolution. 
  
  -Trev

• Initial Complaint

  Date:01/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  By far the worst experience I've ever had when dealing with a company that prides itself on being professional. Very, very dissatisfied with this company. Go through the whole process of an application, pull credit, and sign a contract in February, and then they fail to complete the process as it's January 16th, 2024.almost a complete year and have yet to have the panels turned on. This process should not take months to complete, Not to mention, how does a company install solar panels on your house without a permit as required per mass law? When I brought this up to their attention after speaking to the town permitting guy, they sent the installer back out to house to uninstall the solar panels. Then 2 weeks later had them come back to install the panels back on the roof. Are you kidding!!! very counterproductive in my opinion and shows they have no idea what they are doing, every time I call to get an update; I never get anywhere, just the run-around. They state it is pending with the town, but when I call the town, they are waiting on the company to complete the paperwork. Can this process just get completed already? It's obvious your customers don't come first and that you don't care about getting this process completed in a timely manner. I would never refer this company to anyone. Nothing but headaches. When is well this project me completed????????

  Business Response

  Date: 01/17/2024

  Thank you for reaching out to us. I will need to familiarize myself with your account. You will hear back from me within 48 hours or less.

   

  Customer Answer

  Date: 01/19/2024

  
  Complaint: ********
  
  I am rejecting this response because: the business stated it need time to review this case. Regards of needing more time. *** called, Ive emailed and asked for updates and only told. We are waiting. Waiting for what? The contract signed, panels are installed on the house, MassACA completed etc.. what are we waiting for????
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/22/2024

  I have attempted to reach out to you concerning your solar project and have not heard back. Our interconnection dept has been working on your application for PTO (Permission to Operate) with your utility company. Nov 10th they reached out to you to fill out your portion of the Mass ACA application, and we received it back and submitted it to the utility on 11/29. We cannot give you an exact ETA on when we will get PTO. The application process timeline with your utility is 3 to 5 months, this is a timeline we have no control over, but once we have PTO we will give you a call and walk you through turning on your system. 

  If you have any further questions please reach out to me and we will be happy to address them. 

  Business Response

  Date: 01/23/2024

  You are waiting on your utility company to process your application for PTO on your solar system, and as I have stated in the previous reply we do not control their timelines. Please remember you are dealing with several different government and state entities to get a solar system up and running, and we can only go as fast as they will let us. 

  If you want to talk please feel free to reach out to me, as when i have tried to make contact with you it has gone straight to VM. Sometimes phone system flag our number so it says spam risk so i am sure that might be why. 

  Customer Answer

  Date: 01/30/2024

  
  Complaint: ********
  
  I am rejecting this response because: I have no issues with my phone and receive calls all day. I have received calls from your department in the past, but have not received calls as suggested. I do understand that you work with our government and states entities. However, your sales representative stated that this process would only *********** months. Either he was lying to make the sale or he doesnt really understand the whole process and more training needs to be conducted. We were miss lead about the timeline. BLUF. Can the project be completed anytime soon? 
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 01/30/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  
  Complaint: ********
  
  I am rejecting this response because: I have no issues with my phone and receive calls all day. I have received calls from your department in the past, but have not received calls as suggested. I do understand that you work with our government and states entities. However, your sales representative stated that this process would only *********** months. Either he was lying to make the sale or he doesnt really understand the whole process and more training needs to be conducted. We were miss lead about the timeline. BLUF. Can the project be completed anytime soon? 
  
  Sincerely,
  
  *****************************
  
  

  Business Response

  Date: 01/31/2024

  ****, 

  I left you a voicemail, please feel free to return my call. As for us finishing the job we are essentially done, both of use are waiting on the *** approval from your utility company to arrive and we will be set. I cannot control that, but we do check on your account weekly for updates in their portal.