Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the last 8 months we have been trying to get our solar project completed. We were looking forward to the promised savings. Every time a new service crew comes they berate with foul language what the previous crew did. Each appointment taking more time away from my work and causing disruption of our home life. Each crew adding to or taking previously installed items off. We were originally supplied two batteries and 28 panels that in the long run were told would not fit on our home. In June 2024 - BrightOps finally removed one battery and added a shift that they claimed would save us lots of money on the monthly invoice and resolve the issues. The city came and again our home failed the inspection because none of the plans had been updated to reflect the changes. Several more calls with the same result. At last inspection on 8/11/24 we were told again that the house does not match the plans and did not pass. We were also advised that our contract had been CANCELLED in June due to the modifications and removal of equipment and that the sales rep was MIA. We were also told that our FUNDING expired 8/12/24 and that we should fill out a new credit app. We were concerned that additional credit checks will hurt the purchase of our new home and once denied two additional times we have advised them that no further credit checks are authorized. We are trying to buy a home next to our daughter which is slated to be done in Oct. 2024, on contingency of our home selling in **********, due to my husbands progressing / advanced medical condition. However, we have had two potential buyers back out due to the unsettled solar issues. We have made them aware of this, but they continue to play KICK THE CAN games with us. We need this system removed from our home IMMEDIATELY and our home restored to status que before we lose our new home next to our daughter so she can help care for her dad/my husband.

  Business Response

  Date: 08/19/2024

  Thank you for reaching out to us. We do understand the situation and our team has been and will continue to work with you to get a resolution here shortly. 

  Thanks

  Customer Answer

  Date: 08/19/2024

  
  Complaint: 22164745
  
  I am rejecting this response because: I do not want this response to go as completed.  We have been given this response multiple times and still no idea as to when I can expect a full resolution.  Our lifes are literly on HOLD.  We need this completely removed and home restored to status quo on or before August 30, 2024 to be able to re-market our home solar free in hopes to be able to attract new buyers since we lost the others.  Again the house that we are buying on contingency is slated to finish end of Sept. / first of October and we can not sell the home in the unsettled state that it is in.  Please provide an actual date of completion that is within 10 days that I may advise my realtor and builder.  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/27/2024

  We have reached out to this customer and have resolved the issue. 

  Customer Answer

  Date: 08/27/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  misled, lied, scammed told ******, not interested, please stop knocking on my door called his ***** the one who handles everything heard them out sold us some BS payment would be $191 a mth for 25 yrs panels $39k a incentive check that I can claim $17k Never mentioned it wasnt guaranteed tried 2 yr no electric bill only a bill for panels if we lose electricity it would run off a battery pack I never received ran SSN didnt get approved He said lets try your sons SSN he got approved didnt ask if we had a job paystubs W-2s or how much we make but on my application says we make 150k a yr which is a LIE never written down or told by us I asked for a copy of our loan applicationNO! But was able to read over the phone 8/5/24 mentioned Im the owner My son is not on the title or the deed how did this application go through? only cared taking our SSN running our credit, getting themselves paid a loan of $56k+ where stuck paying now receiving no callbacks or responses Feeling blocked AG told Me Company switched over to bright ops & registered with them Thats how I got in contact with them TODAY paying $275 a mth plus electric bills ****** from good Leap not (supervisor) unprofessional didnt care about my situation asked him for his last name said he wasnt obligated hes closing the case have a good day Im not arguing with you. Only cared we signed the contract its recorded & mentioned if we dont pay it will affect our credit tremendously Reading my contract if not paid off within 25 yrs its 80k a extra 24k cuz financed no clue on why thats applied paid a Rhode Island ***** incentive rebate for $5k never mentioned by sales rep was told I would pay $56k after 25 yr THEY LIED FALSELY advertised received the contract 3/23 when the solar panels were put on app done 11/22 been reaching out to your sales rep since 4/23 texts with sales rep, apologizing how Im being scammed overcharged treated with no respect as a customer also mentioned no longer works for your company

  Business Response

  Date: 08/08/2024

  ******, 

  ** are aware of your concerns and have already opened an investigation into the sale of your system by your sales rep. ** will be in touch about this matter with you shortly. 

  Thanks, 

  Customer Answer

  Date: 12/02/2024

  To whom it may concern, I ****** **** of ******************************** have reached out to Good Leap been in contact with ****** whos a supervisor/manger from good leap and got no results. All they do is blow up my phone for payment and today 12/2/2024 I was served a paper from a constable who works for there company. Im very overwhelmed with this situation because it has not been resolved. Im getting jerked around. Nobody got answers but want my money can you please help me get out of this contract. Me or my son does not deserve this. I as a single mother would never agree to put myself in debt of 56k or more. We trusted this sales *** with his intentions to help us out. Also Ive been having leaks in my roof since panels been placed. Nothing is being done about that. I will also be reaching out to the *********************** again. As I was told today by the guy who served me my papers that this is not the first time that hes hearing this kind of story of how these sales ***s prey on people customers. So if someone can kindly call me, ************ to help me out. Id appreciate it. 

  Business Response

  Date: 12/03/2024

  Mrs ****, 

  We have already addressed your claims privately and investigated the matter and handed all materials over to your lender Goodleap. We cannot confirm any fraud in this situation between you and the sales ***. *** the texts you provided us are clearly between 2 different parties (the sales **** and some other person that you inquired about this situation with) as the *** sent us a copy of all of his communication with you. We also have recorded called with you scheduling installation, and going over the pricing of the system, including possible tax credits with Goodleap on the phone. You also admitted on a recorded line that you did not read your agreement. 

  All of this info has been handed over to ******** to make the final decision here as they are your funding holder. So if will be their decision on what happens going forward.  Again we want to iterate that we found no evidence of fraud, or lies, and no evidence provided by you has shown that to be the case. 

  Customer Answer

  Date: 12/10/2024

  I am rejecting this response because:
  

  I am concerned about the discrepancies between what I was told when I first made a purchase and what I am now experiencing. On multiple occasions, I was provided with information that turned out to be misleading or inaccurate, whether it was related to product features, delivery timelines, or customer support expectations. This has led to a feeling of being misled, which is extremely disappointing, especially as I valued the relationship with your brand.

  As a consumer, I deserve transparency, fairness, and quality in the products and services I purchase.

  While I initially hoped to resolve these concerns directly with your company, I have been left with no other option but to seek external support to ensure that my rights as a consumer are respected and that fair business practices are upheld. The issues I have raised particularly regarding price increases without clear explanation and the misleading information I received have not been addressed adequately, and I feel that further action is necessary.

  I would still prefer to resolve this matter amicably and avoid any formal legal proceedings. However, given the circumstances, I believe that engaging the ************************* is an appropriate step to protect my interests and ensure that this situation is properly investigated.

  Business Response

  Date: 12/10/2024

  We understand and you are welcome to go the the AGs office and we will comply with their investigation and turn over anything they may ask for. We have done our due diligence on this matter. and look forward to that outcome. 

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had solar put in and as I do not have the funds I chose the plan where the Solar company puts the panels on the roof and you pay them for the electricity generated. The installation was opn June 4, since then I have had nothing but problems with the BrightOps company in turnuing the Solar on for use because even though the electrician said everything was gopod to go BrightOps has not filed with PG&E for the inspection to turn it on, They were supposed to do that PRIOR to installation, Now they want me to move my breaker box to the outside of the home I will not do that it is NOT required - the breaker box for the soalr IS outside that is required but not the box for all my elctrical in the house. I have checked with contarctors ***;ding codes, solar code requirements and other solar installers and they all say THE ONLY tiem you ahve to move the box is IF it is next to the gas meter my gas meter is ont he opposoite side of the garage. So no problem there. It is not July 13, 2024 and I requested tthe comuincations that BrightOps said they have from PG&E what I received a week later was a copy and paste very amateur fake letter suppsoedly from PG&E I can prduce this and it is obviously not a porfessional letter from PG&E. I am now not able to use my soalr during these hot summer days - Iwasted months with this comopany and they are providing me with false information that I can prove is false. I cannot out myself and my family in danger by moving my electrical br4aker box outside whe anyone could access is and it wodl also be directly in the rain so if the elcricity was tripped I would have to go outside of my home poutting me at risk late night - to turn the breakwers on and off. I cannot and will not do this and it is not required.

  Business Response

  Date: 07/15/2024

  *****, 

   

  Thanks for reaching out. The panel you have on your home is not adequate to handle the loads on your solar project so an upgrade is needed. We do not get to choose the location of the meter spot as that is determined by the utility company and the electrical code in place for ease of access incase of an emergency or fire and the power needs to be shut off. This is something we cannot change, and has to be done to comply with code. 

  Please also be aware this is a construction project and you agreed to the terms and conditions of that project when you signed your agreement, we cannot just take equipment down, and ignore building codes ment for public safety. 

  I will have someone reach out to you here in the next 48 hours to address any additional concerns you might have. 

  Thanks, 

   

  Customer Answer

  Date: 07/17/2024

   
  Complaint: 21985535
  
  I am rejecting this response because: the load was not ever mentioned prior - the breaker box has en ought power and my only refusal is to move the box outside - the only time it must be relocated is when the gas line or meter is within 3 feet - that is not the case here the gas line is on the other side of the garage. IF my breaker box does require upgrades (which after all the phone calls emails over the last moth was NEVER stated to me ) I have all the emails and phone calls, Then the breaker n=box could be upgraded in its present location inside the home. To move the breaker box outside would put me and my families safety at great risk There is nothing in the contract that states I must expose my broker box got the public where it is easily tampered with.

  *******************************
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 07/17/2024

  We will be reaching out to you directly to help resolve and explain the issue. 

  Customer Answer

  Date: 07/17/2024

   
  Complaint: 21985535
  
  I am rejecting this response because: it does not state the exact code that requires me to move my meter, this has not been stated to me in all the phone calls and email I have initiated with this company. I called PG&E and spoke to the solar department for over an hour- today I went in person to the PG&E office and while I was not allowed to go in as they have no in person service - I met two engineers who work on this and they said it sounds like a scam - they immediately said the new scam is to install and then say an upgrade is necessary- PG&E had no idea I even had solar as no application has been submitted, they checked everywhere in their records and found nothing. I have spoken to other solar installers and contractors and they say there is no reason to move my breaker box or meter outside. The shut off for the solar power is already outside I am not putting the shut off for my entire electrical system outside - if someone chose to turn off my electricity in the middle of the night I would have to go outside to the breaker box to turn it back on - that is not acceptable. I am a domestic violence victim well documented case and a **** victim I will not open myself to danger. 

  
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 07/22/2024

  A representative from BrightOps called and she understands my concerns and also agreed that its all very strange- 

  1. NO PANEL upgrade is required according to BrightOps representative that finally called me - so the person that responded to the BBB complaint was 100% wrong - the current panel is permitted and upgraded and has capacity for the load no problem.

  2. I actually attempted to talk to PG&E in person but found out when I went to he building in ************* that they do not allow customers in HOWEVER I spoke to two engineers outside and explained what was going on and they said that scam companies install and THEN say the panel must be upgraded- To install the panels there should be a permit and the work that must be done is supposed to be decided BEFORE installation not after PG&E lays out what is required prior to installation

  3. There is not reason for me to move my meter and breaker box the only time you must is when gas meter and electric meter are within 3 feet of each other mine are on opposite sides of the garage

  4. The location where my meter and breaker box are is permitted and inspected - it has the sticker stating this 

  5. I consulted with another solar provider and he said he could not understand at ll why they would want to move my meter and breaker box to the outside of the house

  6. I am a single woman I live alone and anyone could turn off my electricity in the middle of the night knowing I had to go outside to turn it back on and with the crime rates these days anything cold happen - my alarm relies on the power source to function - I cannot put myself at risk 

  All of this should have been presented to me PRIOR they came and took photos of the breaker box and location and trials of the roof - the installers turned on the system and it worked perfectly - they had an electrician who knows all the codes I was told that within 3 weeks of June 4, 2024 my solar would get turned on when PG&E did the final inspection - they never donated me to tell me anything I started to call them when it got to be over a month and nothing - I have gotten a different answer every time I speak with someone 

  7. The salesperson stopped communicating with me the day I go the solar installed - finally I got a hold of him he said he wen tot he army and couldn't tell anyone - like it was top secret - I asked for another person in his office it took him ten days and me asking over and over - that was a bad sign

  8. In the green manual in chapter 5.1 it states that permitted locations are fine - 

  I am hopeful that this new person - who understands my concerns will be able to stop this nonsense but if not then I must continue on I will not put my life in jeapordy - they had a duty to inform me prior and there is not upgrade required of the panel - and I will not move my breaker box to the outside of my house - that **** put me at too much risk 

  *******************************

• Initial Complaint

  Date:07/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning In 2019 I signed up for solar panels for my home. The company came out ad quoted us what the cost would be for the addition of solar panels based on what they felt we needed to run our home. The used at least 1yr to 2yrs of monthly statements from our energy provider ******* Based on those assumptions and recommendations, we went ahead an additional 5 more on top of their recommended number because we were going to be doing some additions. In the early going of the service everything was great. We pay Bright Planet Solar a month rate of about $263. During the time of 2019-2021 we had zero issues. My ********************* was usually $0-$10 as i still need their energy to run my panels but they were also buying back energy from me. Fast forward to 2022 and 2023 my ********************* for the year in 2022 was roughly $3400 which equates to a monthly average of $283 and in 2023 into 2024 $3600 which the monthly average is $300. I called BPS and I spoke with various reps/managers in regards to the situation. They sent a tech out to review the panels and found that 12 panels more or less were faulty (not working). Which makes sense why I was getting billed by ****** in 2022 $3400 because all my panels were not working. Just a few weeks ago I received my 2023-24 statement from ****** at $3600 and I called BPS again. The agent told me that in their system they see that my inverter is down and have scheduled a tech to come out on July 15th to repair. I don't feel that it is my responsibility as mentioned by the BPS Supervisor/Manager to know if my panels/inverter/equipment is working correctly and at capacity. I paid for a service that should produce more than enough energy monthly to power my entire home up to additional energy. At this rate monthly, I am spending more between BPS and ****** than I ever did before having solar panels. I am trying to get reimbursement for what i paid ****** last year $3400 due to having to make monthly installments.

  Business Response

  Date: 07/01/2024

  Hello, 
  
  Thanks for reaching out! I'm going to review your claims along with your account, and I'll reach out to you asap with information on your requested resolution. 

  -Trev

  Customer Answer

  Date: 07/01/2024

  The compliant that i logged in was for Bright Planet Solar, not Bright OPS. Unless they changed their name. Nonetheless, I am looking to get a refund on my paid amount to ****** which is our energy provider in ********** in the amounts of $3710.00 and my pending balance with ****** in the amount of $3600.00 which I have monthly installments set up with them currently. Anything less of that, I will be UNSATISFIED and looking to seek legal thereafter 

  Customer Answer

  Date: 07/01/2024

   
  Complaint: 21926898
  
  I am rejecting this response because: There has no resolution provided. I am looking for a refund of $3710.00 that has already been paid to ****** which our energy provider in **********. In addition, that they also settle the pending amount of $3600.00 with ****** due to their faulty equipment which resulted in additional energy used with ******. Anything less than a full refund and settlement with ****** on pending charges will deem me as UNSATISFIED. Thus resulting in no other choice than to seek legal counsel. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/02/2024

  Hey ******, 

  
  I called you and left you a voicemail, and I sent you an email as well. I'll go ahead and paste the email I sent you below for documentation purposes. 
  
  "I'm reaching out concerning the BBB complaint you submitted. In your complaint you explained that you wanted compensation for last year's utility bills because you found out that your system has been underproducing. You also clarified that you felt it wasn't your responsibility to monitor the system because you paid for the service and it should produce more than enough for your home. While I'm deeply sorry you had to find out your system underproduced via your true-up bill, you should know that we do not compensate for customer's utility bills, and you should also know that we do not monitor customer's system production. All systems installed by Bright Planet Solar are self monitored systems by the customer. That's why we give monitoring access, so you're able to regularly check in on your system's production and report issues should they arise. 
  
  
  At this point in time, we've done all we can to address the production concerns. You called in and reported the issue, and we got you scheduled for our soonest available slot on the 15th. Your system's production issues will be resolved then, and you'll see your utility bills go back down to what they were." 

   

  -Trev

  Customer Answer

  Date: 07/03/2024

   
  Complaint: 21926898
  
  I am rejecting this response because: The resolution is not to my expectation. I was unaware of the solar application to track production and was only made aware of it when i first complained not just about the underproduction but ultimately their faulty equipment that was not working. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to lodge a formal complaint regarding the solar installation by your company at my residence. The installation has caused significant distress, financial loss, and health risks, particularly affecting my elderly mother-in-law. This situation has persisted for three months, with repeated rescheduling and instances where your team has neither shown up nor called.Since the installation, we have experienced multiple electrical faults:- The electrical system is unstable, preventing simultaneous use of the air conditioning and the television.- ********* breaker is faulty, causing intermittent power to the refrigerator, crucial for storing my mother-in-law's insulin. This has resulted in the disposal of thousands of dollars worth of insulin and two emergency medical visits.- The kitchen power trips frequently, making essential appliances like the dishwasher, microwave, and stove unusable, leaving my mother-in-law unable to prepare hot meals.- During the ongoing heat wave with temperatures reaching 105F, the inability to run the air conditioning and other appliances simultaneously has created a dangerous living environment.Additionally, the installation caused severe property damage:- The backyard is in disrepair, with grass destroyed due to the disrupted power supply to the sprinkler system, resulting in a $5,000 repair cost.- Your team promised to replace the wood chips in the backyard, but the area remains dug up and unfinished, requiring another $5,000 for restoration.Given these issues, I demand immediate rectification of the electrical faults, reimbursement for discarded insulin and medical expenses, compensation for backyard damages, and an adjustment to the billing.Please address these issues urgently and contact me within seven days to confirm your plan to resolve them. Failure to respond or rectify these issues promptly will leave me with no choice but to pursue legal action.

  Business Response

  Date: 07/01/2024

  Thanks for reaching out to me, I will be reaching out later today to discuss the matter.

• Initial Complaint

  Date:06/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BrightOps during installation of solar panels on March 16, 2024 caused extensive damage on my roof and my attic. Breaking 42 roof tiles breaking 7 trusses in my attic and causing my kitchen ceiling under the solar panel location to crack from one end to the other and down the wall. Numerous emails between the company and I have caused grief anxiety stress and unnecessary added expenses. We are now into June of 2024

  Business Response

  Date: 06/18/2024

  We are aware of the issue and have been working with you to resolve it, repairs have been made to your trusses, and the final interior work to your home has been approved and scheduled. Delays for the repairs to your home were because you did not like the contractor we sent over and had to make arrangements to get another contractor you would work with. While the situation that happen was not ideal, it has been rectified and final repairs to your drywall are in progress. 

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roof and kitchen damage due to poor work installation on our panels. Workers left a mess on our roof with broken tile which caused blockage on our roof valley. Bright planet had someone come out and we were told multiple times that they were covering everything only to get told days before construction company is scheduled to come out that the case is closed. Bright ops has not reached out once to us and the one who's been speaking on our behalf is the construction guy. This company has the worst worth ethic and reading all these complaints confirms it all.

  Business Response

  Date: 06/13/2024

  Thank you for reaching out, I will be looking into your account and giving you a call in the next 24 to 48 hours. We take these issues seriously and want to understand the complete picture. 

  Will be in touch soon, 

   

  Customer Answer

  Date: 06/13/2024

   
  Complaint: 21842722
  
  I am rejecting this response because:

  I Will not be satisfied until I actually get some answers. Took a complaint to BBB to actually move up their triage. 

  Sincerely,
  
  ***********************

  Business Response

  Date: 06/17/2024

  I am sorry you feel this way, but we cannot change the fact that this issue is not solar related as I have explained in our email to you with documentation. Please contact your homeowners insurance to get the issue resolved. 

  Customer Answer

  Date: 06/17/2024

   
  Complaint: 21842722
  
  I am rejecting this response because:
  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We engaged with ************** for Solar Power 18 months ago. Bright Ops is the installer of the system.Bright Ops is incompetent at their job. They have sent multiple technicians to repair multiple issues and the system is still not up.The say we'll send out a tech and nobody shows, no phone calls or text explaing why. Weeks later after I have to follow up I find out they closed the ticket and had to reopen a new ticket. This has happened 4 times..I received a call from a rep saying my system was running asking how I liked it when in fact they never sent a tech to fix the issues and the system in NOT running.The worst managed company I have EVER dealt with.Apollo Energy is killing their business by associating with Bright Ops.

  Business Response

  Date: 06/04/2024

  Thank you for reaching out, I will be looking into your issues and respond to you personally here in the next 24 to 48 hours. 

• Initial Complaint

  Date:04/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 4/2023 Bright Planet Solar (BPS) is an outsource company for ****** and maybe for other companies also. Their sales reps walks in neighborhoods to sell solar panels for *** ***. We had a $6K electric bill from ****** because we didn't have enough solar panels on our house to accommodate our usage. BPS reps said they can not only help us with the large ****************bill, give us $3K and help us to get additional solar panels. A year later we still have not received the promised money ($3K) so now we have a $350 dollar monthly fee from ******, a $6K *****************bill $500 dollars a month that continues to increase. *** *** is asking for their monthly payment, ****** is threatening disconnection notices weekly b/c the extreme past due amount and current monthly billing. We filed a complaint with *** ***, who said they couldn't help although they have this Bright Planet Solar reps promising funds to get customers to sign up. Scam, Scam, scam. Sent multiple emails and talked to BPS customer service team who continues to "try" to get us paid b/c the rep who "worked" is no longer there. Abe B. scammed us and BPS and ****** is aware of what these reps are promising and not delivering. And we have asked *** *** multiple times to give us the buyout amount to pay the panels off and have not gotten a response.

  Business Response

  Date: 04/24/2024

  Thank you for reaching out, I will look into this and reach out to you directly here in the next 48 hours. 

• Initial Complaint

  Date:02/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bright Planet Solar was hires by Everbright to install solar panels on our home. On 09/12/2023 they showed up to install the panels and an inspection date was scheduled for 11/06/2023 ( really 2 months to get an inspection done). We were informed by the building inspector that they had failed the inspection. Bright Planet Solar had promised that this would be resolved within 5 weeks and since then, we have not heard from them. I reached out to them today and they informed me that the account is pending and they would put a rush on it. I will believe it when I see it!!! I think this is the worst company ever to do business. I feel that we were taken advantage of!!

  Business Response

  Date: 02/05/2024

  Thank you for bringing your account to my attention. I will be reaching out to you directly in the next 24 to 48 hours as I need to get with my field office and look into your project. 

   

  Sincerely,