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Business Profile

Window Installation

NEWPRO Home Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

This profile includes complaints for NEWPRO Home Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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NEWPRO Home Solutions has 3 locations, listed below.

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    Customer Complaints Summary

    • 49 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/07/2025

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i took some money out of my 401k to put some new windows on my house and i sign a contract with Newpro. They took my money and a month later shut down.

    • Initial Complaint

      Date:11/03/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Warranty reimbursement and unfinished claims not finished

    • Initial Complaint

      Date:11/02/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2 years ago. I did not remember the date.

    • Initial Complaint

      Date:10/29/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. Never received contract after I gave them a deposit. 2. Weeks later complaining about no response from sales or customer service, finally received copy of contract and confirmation of installation date/time 10/29/2025 between 8-9AM. 3. After text confirmation from Newpro on 10/28 reminding us to have all furniture removed for the 8-9AM arrival time - NO SHOW.4. After a total of 3 calls and 1 text begging for an update, still no response. 5. I feel they are incompetent and irresponsible. If they can't even return a phone call, how can I expect them to install my windows?6. I have lost all trust and confidence in Newpro. I want a full contract cancellation, return of my $1654 deposit and I'll shop elsewhere.

      Customer Answer

      Date: 11/09/2025

      I have not heard from the business in response to my complaint. I have also filled a complaint with my credit card company who likewise has not heard from this company. Once my refund is received I will notify all parties

    • Initial Complaint

      Date:10/28/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July 2025, I contracted NEWPRO Home Solutions for a bathroom remodel, converting a tub to a walk-in shower with updated walls, hardware, and plumbing. After meeting with a sales ***resentative, we agreed on the scope and price, signed a contract, and I paid a deposit of $5,444 on August 1, 2025.Despite multiple requests, I was never provided a copy of the signed contract. The only follow-up I received was during the week of August 7, when the sales *** contacted me to sign HOA documents. I assumed this meant the project was progressing. However, for the remainder of August and all of September, I received no communication whatsoeverno phone calls, no emails, no updates.I made ***eated attempts to reach NEWPRO through their website, by phone, and via email, leaving numerous messages with no response. Then, on October 28, 2025, I received a single text message from the sales ***resentative stating that NEWPRO is filing for bankruptcy. No explanation, no contact number, no guidancejust a vague and impersonal message.This experience has been deeply disappointing and frankly infuriating. The companys conduct has been unprofessional, evasive, and misleading. Their marketing claims of being a family-run business committed to customer satisfaction are clearly contradicted by their actions. Once payment was received, communication ceased entirely, and I was left without service, support, or accountability.Desired Resolution: I am requesting a full refund of my $5,444 deposit. If this matter is not resolved promptly, I will pursue all available legal and consumer protection remedies.

      Customer Answer

      Date: 11/08/2025

      I have not heard from the business in response to my complaint. They have filed for bankruptcy.  

      Debtor: Newpro ************ (a subsidiary of Newpro Home Improvement)
      Case Number: 1:25-bk-11953
      Court: U.S. Bankruptcy Court for the District of Delaware
      Chapter: Chapter 7 (Voluntary)
      Judge: ****** M. *****
      Date Filed: November 3, 2025
      Creditor Meeting Scheduled: December 12, 2025

    • Initial Complaint

      Date:10/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had windows installed starting last Sept... they installed them and we asked them if they put headers in to replace the 2 windows for 1. Their response was no. They then hired an outside company to resolve the issue which was resolved. They, at the same time left the outside of our home looking crappy and not finished correctly. There were some shutters that were damaged also. I have been in contact with someone and they have told me numerous times that someone would be at our home to take care of it, basically finishing the job. Most recently, I was told that someone would be at our home this past Friday. None showed up again. I am beyond frustrated with this company. This job started over a year ago! They need to make it right

    • Initial Complaint

      Date:09/25/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has been harassing me with text messages and phone calls offering me quotes that were never requested. they send several texts a day and make multiple phone calls from the morning to the night.

    • Initial Complaint

      Date:08/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **************** DBA Newpro Home Solutions We started this project in December 2020 the remodeling of our bathroom. This was supposed to be a 2-week project that turned into 1 1/2 months! This project totaled over $26,000.00. The shower is leaking down to my laundry room ceiling light, the dry wall behind the shower is cracking as well as the tile on the floor. We have called **************** who is now DBA as Newpro since **** regarding these problems. We have sent pictures as they requested, they even told us someone will be out by the end of week. They were a NO SHOW. At first, they were answering the calls, but by week 2 of calling, all of a sudden no one is answering, and the calls are going to voicemail with no call back. We have spoken to the call center, and they keep promising to get this issue resolved, but no one calls back or follows through their promises. We are still making payments, but I refuse to pay on this project that I can't use let alone I am going to have to get a local contractor come in rip up my floor and ceiling to find the problem that Remodel USA fail to do right. The company Newpro (Remodel ***) no longer service ********, and I feel that is why we are getting the run around. This was a lifetime warranty that was promised to us.

      Customer Answer

      Date: 09/09/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:08/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 21, 2025 I had some home updating done on my home. It was carpet and Window replacement. Newpro did not honor the agreement with *********** after buying it. They came and put everything in on the same 3 day period. The carpet was poorly installed as evidenced by rolls, bubbles, and missing padding. The crew had cut a 5 inch area on a part of the carpet that was not to be done, they put a hole in one of my walls with a hammer, they got carpet glue on my hardwood floor, they did not properly seam the carpet. They put a different color of carpet in one part of my living room area. They left silicone dried to my wood flooring. They did not say anything about the damages. They also took all the carpet remnants and padding with them without permission. It has been over a month and i was assured the same crew would not be returning to correct the carpet and the damages to my home. They sent the same person out with a different helper after telling me that they would not send the same people out to correct the issues and damages. The same man came this morning and they did nothing. The said the company was going to be calling me and I have yet not heard from anyone including responses to my text messages. The two men left without a word. I purchased pet and stain proof carpet and this is not stain proof because my dog had an accident and after being immediately cleaned up and shampooed 4 times the stain is still there. The agreement with the previous company was one project was to be done and after that was paid in full the second project was to be done. The carpet has rolls and bubbles, padding is missing making it a fall risk. I am paying over 5100 dollars for the carpet and it is not what i purchased. They also have placed a different color in my living room. The first crew also took all the remnants when they left while I was inspecting the outside on the windows. The first time I vacuumed the new carpet it removed 2 strips of the carpet fabric.

      Customer Answer

      Date: 09/06/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:08/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The 1st issue began months after we had our bathroom remodeled, I have 7 service history reports and I have contacted BBB because I was not getting any return calls. Thank you for that they did call.I still owe ****** on this, they have come to recaulk, they have also come to open up the area between my ceiling and shower door, none of that worked now they are there redoing the whole project over, that being said there are now holes in my bathroom wall and in the adjacent room becuase they are now pulling out my old tile, which was not removed previously. I will now have to repaint (2) rooms and also these (7) service calls required someone to be home which we both work full time.

      Customer Answer

      Date: 08/22/2025

      I have not heard from the business in response to my complaint.

    NEWPRO Home Solutions is NOT a BBB Accredited Business.

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