Window Installation
NEWPRO Home SolutionsAbout
Important information
- Believed to be out of business:According to information in BBB files, it appears that this business is no longer in business.
- Additional Info:The Better Business Bureau has been informed that NEWPRO Home Solutions has ceased operations. Due to the company’s closure, the BBB is unable to accept or process any new complaints concerning this business.
Consumers seeking assistance or wishing to pursue further action are encouraged to contact the Office of the Massachusetts Attorney General for guidance and support:
Office of the Massachusetts Attorney General
Consumer Advocacy and Response Division
Phone: (617) 727-8400
Online Complaint Form: https://www.mass.gov/how-to/file-a-consumer-complaint
About This Business
Products and Services
Business Details
- BBB File Opened:
- 3/1/1974
- Business Started:
- 1/1/1945
- Business Incorporated:
- 3/29/2005
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- NEWPRO Operating, LLC
- Newpro Home Improvements Solutions
- NEWPRO
- Business Management:
- Ms. Shauna Lonergan, Vice President of Marketing
- Number of Employees:
- 220
Additional Contact Information
- Principal Contacts
- Ms. Shauna Lonergan, Vice President of Marketing
- Customer Contacts
- Ms. Shauna Lonergan, Vice President of Marketing
- Fax numbers
- Primary Fax: (781) 933-9624
- Additional Phone Numbers
- Other Phone: (800) 242-9974
- Other Phone: (781) 932-8300
- Other Phone: (800) 342-2211
- Other Phone: (800) 356-3312
- Other Phone: (866) 573-8310
- Other Phone: (877) 423-0124
- Other Phone: (781) 257-1558
- Other Phone: (888) 255-2811
- Other Phone: (617) 612-5747
- Other Phone: (508) 233-2015
- Additional Email Addresses
- Primary: Email this Business
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Payment methods
- Cash
- Check
- Credit Card
- Debit Card
- American Express
- Discover
- MasterCard
- Visa
- Financing
- Refund and Exchange Policy
- The business states at the time of sale, the customer is given a written "Right of Rescission." This allows the customer three business days to cancel their contract with NEWPRO. If this does happen, the customer's deposit will be totally refunded in ten business days. If the customer wishes to cancel after this time period, and the product has been manufactured (this is a custom made product), a sum of money equal to thirty three and one-third percent of the price agreed to on the contract, as fixed, liquidated and ascertained damages, and not as a penalty, will be paid by the customer to NEWPRO.
- Other Resources
- Massachusetts Division of Professional Licensure
1000 Washington Street
Boston MA 02118
Phone Number: 617-727-3074; TTY 617-727-2099
Fax Number: 617-727-1944
https://www.mass.gov/orgs/division-of-professional-licensureMassachusetts Office of Consumer Affairs and Business Regulation
1 Federal Street Suite 0720
Boston MA 0211
Phone Number: 888-283-3757
Fax Number: 617-973-8799
https://www.mass.gov/orgs/office-of-consumer-affairs-and-business-regulation
[email protected] - Program Participation
- BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.
BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors. - Business Categories
- Window Installation
Latest Reviews
Sarah M
"Five star service. ** ****** was prompt, friendly, and professional as he addressed my various minor window repairs." ... Read full review
Denise B
"****** B 10/10/25 We had a shower conversion done by Newpro home solutions. Jovani was the installer and he did a great job." ... Read full review
Ronald K
"Jovani ****** did our shower conversion He was very professional,pleasant,and an outstanding worker Did a wonderful installation for us Could not be happier"
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