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Find a Location

Nucar Lannan Chevrolet of Woburn has 1 locations, listed below.

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    Business ProfileforNucar Lannan Chevrolet of Woburn

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Lannan Chevrolet, Inc./Lannan Chevrolet of Lowell/ Lannan Mazda of Lowell, is an authorized dealer that specializes in new and used Chevrolet and Mazda vehicles.

    Business Details

    Location of This Business
    40 Winn Street, Woburn, MA 01801-2835
    BBB File Opened:
    8/1/1970
    Years in Business:
    70
    Business Started:
    1/1/1954
    Business Incorporated:
    1/1/1954
    Type of Entity:
    Corporation
    Number of Employees:
    60
    Alternate Business Name
    • Lannan Chevrolet Inc.
    Hours of Operation

    Primary

    M:
    8:30 AM - 8:00 PM
    T:
    8:30 AM - 8:00 PM
    W:
    8:30 AM - 8:00 PM
    Th:
    8:30 AM - 8:00 PM
    F:
    8:30 AM - 6:00 PM
    Sa:
    9:00 AM - 5:00 PM
    Su:
    12:00 PM - 4:00 PM
    Business Management
    • Mr. Peter Lannan, President
    • Ms. Tracey McDonald-Sands, Chief Administrative Officer
    Contact Information

    Principal

    • Mr. Peter Lannan, President

    Customer Contact

    • Ms. Tracey McDonald-Sands, Chief Administrative Officer
    Additional Contact Information

    Fax Numbers

    • (781) 932-8585
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/16/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I recently purchased a Chevrolet Trail Blazer for $23,000.00 on 1/2/24 They sold me a certified Trailer Blazer off the lot.My basic complaint is that they sold me a car that didnt pass inspection. I was under the impression that all cars on the lot should pass. I drove away without an inspection stickernot sure why they couldnt do itbut I left waiting for my registration (which they emailed me a few days later) and a few days later I went to have it inspected. The inspector said it would fail because of the tinted glass. I was shocked because they let me drive away with no concerns. They have the certified 172 point inspection. I wonder how thorough they are because in the Interior Inspection sectionthey reviewed the glass, windshield, and side windows they all got checked off. No concerns. But that was not the case.The action that I want them to take is to remove the tint and have the proper tint put on for *************. They said No, they wouldnt do thatthey dont do tintingI said I would take it someplace and they could reimburse me. Their response was that they lost money on this transaction already so wouldnt do that. I find that ridiculousif they lost moneythen they need to train their employees better. I purchased a car with certain expectationsthey failed. I have other issues with the overall service. Not knowledgeable of the product they sell, and I feel they are taking advantage of me.Customer # ******
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Daphney D

    1 star

    08/17/2023

    If I could give a negative star, I would. I purchased my car here August of 2022. The dealership told me that I had a 2 year warranty in regards to whatever problem I have with my car would be fixed. Ive come here 6 different times for my brakes alone due to to rotors & brakes being rusted & old at the time they had sold me the car, and every time I came in they had me waiting for 6+ hours just for brakes. Id be the first one to come in & the last one to leave while watching other people come in and leave before I do. They would also say that I never had a warranty and tried to make me pay out of pocket only to just take care of it in the end free of charge. After waiting EACH TIME for that long for brakes, as soon as I leave the dealership its like they never did anything to my brakes. Id experience extremely loud squeaking & jerking with the brakes that they were never able to help me with. Today is my 7th time coming here in a year for the same issue and at this point Id never recommend this dealership to anybody that wants a car. Especially if youre BLACK. They are saying that I do not have a warranty when I do & they keep my car here for hours while doing nothing to it. Im very disappointed in the service Ive provided here for a whole year. Please dont come here for a car. They will rob you & make you come back for repairs that they will never take care of!

    Nucar Lannan Chevrolet of Woburn Response

    08/23/2023

    As an organization that cares about its customers and strives to provide best-in-class service, we are sorry to hear that you were disappointed with the service you received at our dealership.  While we are sensitive to your situation, please be advised that the warranty that you purchased specifically excludes ordinary wear and tear to brakes which is what you have experienced.  We would be happy to conduct a complimentary multi-point inspection of your vehicle to determine if there is something causing your brakes to need maintenance other than the number of miles you have driven it.  Please contact the number below to arrange for the inspection.  

    Local BBB

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