Complaints

This profile includes complaints for UniFirst Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

UniFirst Corporation has 215 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  UniFirst Corporation

  68 Jonspin Rd Wilmington, MA 01887-1090

• 

  Unifirst Corp.

  335 Industrial Park Rd Ebensburg, PA 15931-4117

• 

  UniFirst Corporation

  18999 Park Avenue Plz Meadville, PA 16335-4015

• 

  UniFirst Uniform Services - Birmingham

  907 3rd Ave N Birmingham, AL 35203-3046

• 

  UniFirst Corporation

  208 S Edgewood Dr Taylor, AL 36301-1520

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So we started with them in 2020 ish, with the rep saying that the price will not go up and that they had a great customer service record. After about 12 months the price started to creep up 5 dollars here and then another 5 dollars. I let it go thinking it was just the pandemic. Then we started to notice that the employees were dropping off 5 uniforms per week but only getting back some of them the next week. (here is the actual break down of the dates and issues FYI) (on 12/10/31 they shorted --- 4 shirts I contacted customer service with no call back, 12/17/21 all pants for ---- missing contacted customer service with no call back (was told they were busy by the driver), 1/7/22 no clothes for any of my employees contacted customer service no call back, 2/11/22 no shirts for ---- (4), 3/11/22 no shirts for ---- (5) contacted customer service no call back, 6/3/22 bill was wrong (as usual) charging me for new badges and other stuff pertaining to new shirt because your company lost it and was still short on pants for ---- (5), 6/17/22 ---- missing all his pants and shirts (5 each) called customer service no call back, 6/24/22 still no pants for ---- (5), 7/22/22 shorted ---- on 3 pair of pants contacted customer service no call back ,9/1/22 a manager was on the route and not only did he bring no clothes he did not pick up any of the dirty clothes we had and still gave me a bill contacted customer service and no call back, 9/9/22 original driver came with no clothes for anybody and did not know why but he would look into it. 9/30/22 missing 2 pair of pants for ---- (apparently lost our uniforms and they had to replace them that's why it took 2 weeks is what the driver told me) 10/7/22 got a bill for 450 dollars for new uniforms I asked the driver why am I paying for something his company lost he said "I hear that alot" I WAS NOT PAYING for your s**** up. Called customer service and again no call back) So as you can see the company has serious issues.

  

  Business Response

  Date: 08/12/2024

  We regret we were unable to post a reply to this customers complaint within an appropriate time when the complaint was filed.  In reviewing the complaint with our local management team, it appears we were unable to come to an amicable resolution at that time, and the account was inactivated on 01/31/23.

• Initial Complaint

  Date:09/09/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unifirst got our business in February of 2020. Our contract was signed at a certain rate and I was told it would not go up from there during the contract. They rate stayed in the same for a short term and then started creeping up. They had 5 increases in a 10 month period. The amount went from $34 dollars a week to $60. They service has been terrible with a new driver every week and he skips things a lot of the time. The fact they can just charge us whatever price they want is absurd. I asked to terminate my contract, Which was a 3 year contract that will be un in March of 2023. They informed me I had a 5 year contract and it would have to be paid out of I would "suffer legal ramifications." The copy I signed and have has 3 years on it. The branch manager won't call me back, won't provide me his side of the story and only person I can reach is the driver. I will never do business with them again.

  

  Business Response

  Date: 08/08/2024

  We regret we were unable to post a reply to this customers complaint within an appropriate time when the complaint was filed.  In reviewing the complaint with our local management team, we were unable to come to an amicable resolution at that time, and the account was inactivated on 04/18/23 shortly after the agreement expired.