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Business Profile

Home Improvement

NESCOR

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 32 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/24/14 I purchased a new roof from NESCOR. It was a metal roof with a lifetime warranty. This past Saturday during a rain storm, there was water coming in through my kitchen ceiling. I have been unsuccessful in contacting anyone at NESCOR. There is More rain in the forecast. I would like this fixed soon. Thank you for your help. **** *********

    Business Response

    Date: 06/10/2025

    In order to resolve the problem *** would have to contact his insurance company and they intern will contact our insurance and start a claim and send an adjuster out.

  • Initial Complaint

    Date:06/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Windows were guaranteed for life been trying for almost a year to get one fixed been there to see them still nothing

    Business Response

    Date: 06/10/2025

    I apoligize for the issure.  If you could email me a photo of the window and the sticker to my personal email *********************************.  I will make sure they are ordered and install as soon as we receive the window.

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Several years ago I purchased windows from Nescor for my entire home, largely because of their lifetime free replacement guarantee. For the last several months I have been trying to contact them as 3 windows need replacing due to their seals breaking. I have called, left voicemails (to the one number that said it wasnt disconnected), sent a request on their website, and emailed the company - and have never received a response. I also tried reaching out a year ago and again got no response and basically gave up until I started trying again a few months ago. I am hoping to get help so they respond to me, and replace the windows they guaranteed.

    Business Response

    Date: 06/02/2025

    If they could please take photos of the window and the label which is in the top of the frame and email that information to ****************** ***********************.  We will contact the maufacturer and order the glass.

    Customer Answer

    Date: 06/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    I do wish to double check the email address they provided as it looks misspelled.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:05/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nescor installed gutter guards on my home in 2008(?) with a lifetime warranty. Over the last 8-10 years birds have been increasingly nesting in my gutters and the guards have made it near impossible to get them out. I have contacted the company numerous times via phone and at their booth at the eastern states exposition with no response from the company. I was sold on a lifetime warranty which they are not upholding.

    Business Response

    Date: 06/02/2025

    Please be advised that Rodents in the gutters is an act of god and is not covered under the warranty.

  • Initial Complaint

    Date:04/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had numerous problems since 2022 with the installation of my replacement of sliding glass doors for my porch. I had an issue one drawer this past winter that was rubbing on the top and it wouldnt close properly or lock. I contacted NESCOR and they finally had someone come out and look at it by the name of Dave, who has since retired. He told me that the problem behind one of the doors up at the top and it would have to come off to see what it was rubbing against and why the lock wouldnt lock. He told me that it couldnt be done in the winter because it was too cold for the guys to work and that someone would call me back to schedule an appointment in April in the warmer weather no one called me, so I called and was told that my issue was because Dave who came out told them that I had a problem with my foundation, which is total BS because he neglected to mention that to me.. these doors were just replaced in 2022 if there was a problem with my foundation, I dont think they wouldve been installed. This is on* my porch, which is on a slab of concrete, which is very even. this is the company that lies their way through whatever situation the customer may be in because it has happened to me many many times. I have had so many problems with these doors and even technicians coming out making it worse. The installation even included, putting the screen doors on backwards if you can understand that. I definitely understand why there are so many negative comments against this company and when you call and ask for help, not only do they make every effort to not want to help you, but they make you feel inferior.. I am a senior citizen that financed close to $12,000 for these doors. Sure, I will admit I have loudly spoke to them because they make you feel like youre an idiot and they should be ashamed of themselves. Lifetime warranty. Brian, the manager the rudest manager at NESCOR Not only do they talk over you trying explain they just do not believe you

  • Initial Complaint

    Date:04/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had 9 windows installed at my house in May 2014 for $14,984. They came with a lifetime+50 year warranty. I have had 3 windows fail since then. first 2 windows were replaced with no issues. I have been trying to get 3rd window replaced for over a year and they are ignoring my attempts to reach them.3/8/2024- I first email Nescor about a moldy window they installed with a lifetime warranty. This is the 3rd window that I have had to reach out for replacement. I include a picture of the damaged window and the interior sticker showing the original order number. 3/26/24- Technician sent to the house to measure the window 4/5/2024- Office emailed me asking for a photo of the window. A photo was provided. May 3, 2024 - Emailed for update. No response. 10/25/24- Called Office No response. 10/30/24 - Called Office No response. Left message to call me back. November/December 2024 - i called the office 2 weeks in a row Monday through Friday with no response. December 7 2024 - I drove to their offices (****** said they would be open) and offices were closed and locked up. December 9 2024 - I received a call from Brian D******* in response to ****** review asking for a picture of the inside of the window. December 20, 2024 - I emailed Brian and asked for an update, he tells me Rick A***** will update me and copies him on the email. I have a phone call with Brian and he tells me he cannot provide an ETA and that I should reach out at a later date. 3/28/25 - I email both Brian and Rick asking for progress on getting my window replaced. ****** kicks back an email saying both emails are undeliverable. 4/3/2025- Called office. No answer. I left a message 4/3/2025 - Called Brian D********. Cell number is no longer in service $14,984/9windows = $1664 at 11 years inflation = $2,232. I prefer they replace the window, but if they are unable, they should buy me out on this window. I have paperwork for lifetime warranty + 50 years after I sell the house.

  • Initial Complaint

    Date:03/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a roof from Nescor. They sold me a lifetime warranty. The roof has been leaking and they will not fix it despite the warranty

    Business Response

    Date: 04/02/2025

    Brian in production will be reaching out to this customer today, He will be asking her for photos and any other inforamtion.

    Customer Answer

    Date: 04/17/2025

    BBB Spoke directly with the consumer who has advised they have not heard anything from the company at all.

    Business Response

    Date: 06/02/2025

    The policy is that the homeowner should file a insurance claim with their insurance company and they will contact our insurance company and they will send out an adjuster to review the damage 

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The windows NESCOR installed, which have a lifetime warranty, have developed mold between the panes. They replaced living room window in 2019 with the same problem. I sent pictures of the windows and the installation labels on the windows to Rick at his request on Aug 23,2024. There was no reply. I have called NESCOR several times and contacted them through their online site with no reply.

    Business Response

    Date: 04/01/2025

    We have ordered the glass but our hands are tied by the manufacturer.  We no longer use them and they will only send out glass in batches.  We will call you as soon as your glass comes in.  I

    Customer Answer

    Date: 04/22/2025

    BBB spoke with the consumer who indicated that they have not heard from the business to date and their issue has not been resolved.

    Business Response

    Date: 06/02/2025

    If Mrs. could please send a photo and the label to this email ******************************** we will contact the manufacture and order the glass 

  • Initial Complaint

    Date:03/18/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our front picture windows have moisture between the glass panes. It seems like there is an issue with the seal when this was installed that caused moisture to get inside the window. We have called multiple times, left voicemails, sent emails about this issue and nobody will get back to us about it. We did speak to someone a while back and now it seems they are purposely avoiding us because they dont want to fix it. We are not looking for new windows, just hoping to have it cleaned and re-sealed if possible. Its a terrible eye sore, its visible from the street and multiple neighbors have commented on it. Its to the point where you almost cant even see out the window anymore. My husband even drove to their business location today and he said the business is not there. How do we get a hold of someone to try and fix this issue?!?

    Business Response

    Date: 04/02/2025

    Brian will reach out to this customer today. Our new phone number is ************.

    Customer Answer

    Date: 04/17/2025

    This complaint is still unresolved, I havent had anyone from Nescor even attempt to contact me.

  • Initial Complaint

    Date:03/17/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nescor installed a front door in March 2022. It has a lifetime warranty. It was falling apart within months. It took over two years for the company to replace the damaged part. It is still not satisfactory. After fixing in October 2024, I have been trying to get Nescor to still rectify the problem. The last person, Rick A*****, that came out left the door in pieces. I am waiting to get my door intact, My calls and emails go unanswered. The company is not holding to their warranty. Their customer service is very poor. My last contact was with Brian D******. Waiting for replies since February 19, 2024. I am now prepared to go to Small Claims Court.

    Business Response

    Date: 04/02/2025

    We were under the impression that when Rick went out for the service everything was completed.  Brian in Production will reach out to her today

    Customer Answer

    Date: 04/08/2025

    Dear ****,

    You wrote on 4/2/35, "BBB has received confirmation that their representative Brian will be reaching out to you at some point today. If you do not hear from anyone by Friday 04/04, please reach out to me and let me know either by phone or email, my information is listed below."  Based on receiving information from you, Brian from Nescor did call me on April 2 and left a message.  I returned the call on 4/3 and he said that he a crew in ************* on Tuesday April 8 and he would get my door fixed and resolve the other issues I had.  I asked for a specific window of time, to ensure I would be there.  He said he would get back to me with a time of visit.  He then asked what else could be done to resolve the issues I have.  I repeatedly have asked Nescor to compensate me with a gift card of some kind to make up for all the time and effort I have exhausted trying to get Nescor to repair the door.  He, as the others before him, said that was above his pay grade.  I suggested he talk to people above his pay grade to discuss this and stop ignoring my request.  Not hearing anything on Monday April 7 regarding the visit, I called and left a message for Brian and texted him.  He called back after hours and left a message that stated "I am confused.  I do not have you on the schedule for April 8, so I do not understand why you think we had an appointment for tomorrow."  The call was late, so I couldn't call back as it was after hours, but I sent a text.  Brian and Nescor are again ignoring me.  I was literally filling out forms from Small Claims when I got your message of April 2, knowing your letter instigated Brian's response.  But, I thought with BBB intervention that I was finally going to get sdome results.   Now, we are back to the empty promises of helping me and my door is not getting repaired.  Brian accused me of not being civil due to my intent of filing with Small Claims.  I poid an exorbitant amount for a door with a Lifetime Warranty that Nescor is not honoring.  So, I consider my case unresolved to my satisfaction and would like to know what steps to take next.  Contact did occur by Nescor April 4, but that contact was misleading about a future date of repair with the reeality that nothing is scheduled or planned to resolve the issue.


    Thank you.


    ****** ******


    Customer Answer

    Date: 04/17/2025

     My issue remains unresolved.  My contact via phone or email continues to be unresponsive.

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