Complaints

This profile includes complaints for Commonwealth Financial Network's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Commonwealth Financial Network

  29 Sawyer Road Waltham, MA 02453-3483

• 

  Commonwealth Financial Network

  110 West A Street Ste 1800 San Diego, CA 92101-3706

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with commonwealth financial.I dont not have a contract with commonwealth financial. They did not supply with the original contract as requested.

  Business Response

  Date: 06/29/2023

  Please be aware that Commonwealth Financial Network (CFN) has received your letter regarding the above-referenced matter. CFN has no record of you as a customer, and in any case, does not report customers to credit reporting agencies.
  CFN believes your letter has been misdirected and that you may be trying to contact:
  Commonwealth Financial Systems
  ********************************************************
  Phone: ************
  Fax: ************
  If you have any questions or concerns, please contact Attorney ***************** at ************.  Thank you for your attention to this matter.

• Initial Complaint

  Date:04/07/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to dispute Commonwealth Financial credit line for $1040 that is collection. I do not have any knowledge of this account. This is my official request to have the listed account removed from my credit file.

  Business Response

  Date: 04/10/2023

  Dear ******************:
  Please be aware that Commonwealth Financial Network (CFN) has received your letter regarding the above-referenced matter. CFN has no record of ********************* as a customer, and in any case, does not report customers to credit reporting agencies. 
  CFN believes your letter has been misdirected and that you may be trying to contact:
  Commonwealth Financial Systems
  *************************************************************; 18519
  Phone:************
  Fax:************
  If I can be of assistance, please contact me at ************.

  Customer Answer

  Date: 04/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:02/18/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and paid a debt that I was trying to remove off my credit report, but during the transaction the credit card system went down. They had to redo the transaction and now I have 2 charge on my credit card. Called and they said it only went through once but my statement is charging me twice.

  Business Response

  Date: 02/21/2023

  Please be aware that Commonwealth Financial Network (CFN) has received your letter regarding the above-referenced matter.  CFN has no record of ************************************* as a customer, and in any case, does not report customers to credit reporting agencies. 
  

  CFN believes your letter has been misdirected and that you may be trying to contact:

  
  Commonwealth Financial Systems
  245 Main Street
  *******************, **  18519
  Phone:************
  Fax:************

  
  Thank you for your attention to this matter. 

  
  

  Customer Answer

  Date: 02/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Although after submitting this BBB review all the sudden my credit card statement has a debit and they have given me a refund. This may be a way for them to not have a review on their page. Seems as though this may be a cover up for their mistake they said they didnt make. 
  
  *************************

• Initial Complaint

  Date:01/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with EAST ***** BLVD EMERG PHY LLC and I do not have a contract with COMMONWEALTH FINANCIAL. I have attempted to resolve this issue with the debt collection agency. Equifax was able to delete the previous disputed address as it was not attached to me Equifax Conformation#**********. They did not delete the collections account that is also attached with the address. also did not provide the original application as previously requested.Collection agency: COMMONWEALTH FINANCIAL opened: Aug 08, 2022 Original creditor name: EAST ***** BLVD EMERG PHY LLC Balance: $882.00

  Business Response

  Date: 01/17/2023

  Please be aware that Commonwealth Financial Network (CFN) has received your letter regarding the above-referenced matter.  CFN has no record of you as a customer, and in any case, does not report customers to credit reporting agencies. 
  CFN believes your letter has been misdirected and that you may be trying to contact:
  Commonwealth Financial Systems
  245 Main Street
  *******************, **  18519
  Phone: ************
  Fax: ************

  Thank  you

  Meghan 

• Initial Complaint

  Date:01/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This account does not belong to me and is being reported inaccurately on my credit file.

  Business Response

  Date: 01/09/2023

  Good morning:

  Please be aware that Commonwealth Financial Network ("CFN") has received your inquiry.  CFN has no record of ****************** as a customer, and in any case, does not report customers to credit reporting agencies.  CFN believes your inquiry has been misdirected and that you may be trying to contact:

  Commonwealth Financial SYSTEMS

  245 Main Street

  *******************, ** 18519

  Phone: ************

  Fax: ************.  

  If you have any questions or concerns, please contact Attorney ***************** at ************.  Thank you for your attention to this matter. 

  Sincerely, 

  ***********************

  Paralegal to *****************

  Customer Answer

  Date: 01/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:12/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice that I have a collection from Commonwealth Financial on my credit report. It says it was opened on 12/29/2020 for $1,146.00 with account number starting in ************ that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.

  Business Response

  Date: 12/27/2022

  Please be aware that Commonwealth Financial Network (CFN) has received your letter regarding the above-referenced matter.  CFN has no record of *********************** as a customer, and in any case, does not report customers to credit reporting agencies. 
  CFN believes your letter has been misdirected and that you may be trying to contact:
  Commonwealth Financial Systems
  245 Main Street
  *******************, **  18519
  Phone:************
  Fax:************

  Thank you for your attention to this matter.

  Sincerely,

  ***********************

• Initial Complaint

  Date:11/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business (**** emergency professionals) showed up on my credit report under Commonwealth, however I have never been to an Emergency provider without having insurance, nor have I been to a standalone doctor like the business described. Specifically for over $700!All phones are disconnected. It mysteriously appeared on all 3 credit reports under Commonwealth finance. Per ************************ recently has only one registered license in ************************ Physicians / Emergency Medicine, which is considered as the primary health care specialty. **** *************************** can be contacted via phone **************, or through Hence, ***** via phone **************.I've never seen any of those types of doctors! Whether it's the one in Hamilton ****, or ********. I specifically have not been to an office in ******** **** which is over an hour and a half away from where I live. South West. I have not been south in many years. This is a SCAM and this better be removed from my credit reports ASAP. I've never been sent a bill or an itemized bill. I have 0 record of this account and haven't even been seen in years. I will continue to dispute this and will potentially *** for falsified information.

  Business Response

  Date: 11/15/2022

  Please be aware that Commonwealth Financial Network (CFN) has received your letter regarding the above-referenced matter.  CFN has no record of ******************************* as a customer, and in any case, does not report customers to credit reporting agencies. 
  CFN believes your letter has been misdirected and that you may be trying to contact:
  Commonwealth Financial Systems
  245 Main Street
  *******************, **  18519
  Phone:************
  Fax:************
  If I can be of assistance, please contact me at ************.