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Business Profile

Investment Advisory Services

Commonwealth Financial Network

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Advisory Services.

Complaints

This profile includes complaints for Commonwealth Financial Network's headquarters and its corporate-owned locations. To view all corporate locations, see

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Commonwealth Financial Network has 2 locations, listed below.

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    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This firm is unethical and lied about their services and investments. I have filed a complaint with the SEC and FINRA for Breach of Client Contract, Breach of Client Confidentiality, and processing Unauthorized Trades in clients accounts. ***************************************************************************************************************

      Customer Answer

      Date: 06/04/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:02/09/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Commonwealth Financial. I do not have a contract with Commonwealth Financial collection agency reporting this to my credit report. They did not provide me with the original contract as requested.

      Customer Answer

      Date: 02/19/2024

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 02/22/2024

      Good afternoon:

      Please be aware that Commonwealth Financial Network (CFN) has received your letter regarding the above-referenced matter. CFN has no record of *************************** as a customer, and in any case, does not report customers to credit reporting agencies. 

      CFN believes your letter has been misdirected and that you may be trying to contact:
      Commonwealth Financial Systems
      ******************************************************; 18519
      Phone:************
      Fax:************

      Thank you,

      ******

    • Initial Complaint

      Date:01/14/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Emergency Medical A** Alexandria, I do not have a contract with Commonwealth Financial Network, they did not provide me with the original contract as I requested.

      Customer Answer

      Date: 01/26/2024

      I have not heard from the business in response to my complaint, but the collection has been removed from my credit report. I want to thank BBB for taking the time to see me through this process. 

      Business Response

      Date: 01/26/2024

      Good afternoon:

      Please be aware that Commonwealth Financial Network (CFN) has received your letter regarding the above-referenced matter. CFN has no record of ******************************* as a customer, and in any case, does not report customers to credit reporting agencies. 

      CFN believes your letter has been misdirected and that you may be trying to contact:
      Commonwealth Financial Systems
      ******************************************************; 18519
      Phone:************
      Fax:************

      Thank you,

      ***********************

       

       

      Customer Answer

      Date: 01/29/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *******************************

    • Initial Complaint

      Date:01/10/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with the *************************, I dont have a contract with commonwealth financial network . They did not provide me with the original contract as requested.

      Business Response

      Date: 01/10/2024

      Please be aware that Commonwealth Financial Network (CFN) has received your letter regarding the above-referenced matter. CFN has no record of ********************* as a customer, and in any case, does not report customers to credit reporting agencies. 
      CFN believes your letter has been misdirected and that you may be trying to contact:
      Commonwealth Financial Systems
      ******************************************************; 18519
      Phone:************
      Fax:************

      Thank you,

      ***********************, Paralegal

      Customer Answer

      Date: 01/24/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********************

    • Initial Complaint

      Date:12/17/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ****** EMERG MEDICINE ASC PA , I do not have a contract with COMMON WEALTH FINANCE. they did not provide me with the original contract as i requested

      Business Response

      Date: 12/18/2023

      Good afternoon,

      Please be aware that Commonwealth Financial Network (CFN) has received your letter regarding the above-referenced matter. CFN has no record of *********************** as a customer, and in any case, does not report customers to credit reporting agencies. CFN believes your letter has been misdirected and that you may be trying to contact:

      Commonwealth Financial Systems
      ******************************************************; 18519
      Phone:************
      Fax:************

      Thank you for your attention to this matter.

      Best,

      ***********************, 

      Paralegal

    • Initial Complaint

      Date:12/13/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with common wealth finance. I do not have a contract with ******* Emergency Physicians they did not provide me with the original contract as I requested.

      Business Response

      Date: 12/13/2023

      Good afternoon:

      Please be aware that Commonwealth Financial Network (CFN) has received your letter regarding the above-referenced matter. CFN has no record of *************************** as a customer, and in any case, does not report customers to credit reporting agencies. 

      CFN believes your letter has been misdirected and that you may be trying to contact:
      Commonwealth Financial Systems
      ******************************************************; 18519
      Phone:************
      Fax:************

      Thank you,

      ***********************, 

      Paralegal

      Customer Answer

      Date: 12/13/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:
      I was looking for the other company but never seen it but that company commonwealth financial was right its the other commonwealth finance services they are the one on my credit report and I would like for them to be removed. 

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***************************

    • Initial Complaint

      Date:11/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are showing up on my credit report however I have never had any accounts with commonwealth finance and never had any outstanding medical debts with anyone at all. Account number showing up is ********

      Business Response

      Date: 11/27/2023

      Good morning:

      Please be aware that Commonwealth Financial Network (CFN) has received your letter regarding the above-referenced matter. CFN has no record of ************************* as a customer, and in any case, does not report customers to credit reporting agencies. 
      CFN believes your letter has been misdirected and that you may be trying to contact:

      Commonwealth Financial Systems
      ******************************************************; 18519
      Phone:************
      Fax:************

      Thank you for your attention to this matter.

      ***********************

    • Initial Complaint

      Date:11/21/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with *********** emergency group Ll. I do not have a contract with commonwealth financial, they did not provide me with the original contract as requested.

      Business Response

      Date: 11/22/2023

      Please be aware that Commonwealth Financial Network (CFN) has received your letter regarding the above-referenced matter. CFN has no record of *************************** as a customer, and in any case, does not report customers to credit reporting agencies. 

      CFN believes your letter has been misdirected and that you may be trying to contact:
      Commonwealth Financial Systems
      ******************************************************; 18519
      Phone:************
      Fax:************

      Thank you

    • Initial Complaint

      Date:11/07/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with COMMONWEALTH FINANCIAl I dont not have a contract with COMMONWEALTH FINANCIAl They did not supply with the original contract as requested

      Business Response

      Date: 11/07/2023

      Good afternoon:

      Please be aware that Commonwealth Financial Network (CFN) has received your letter regarding the above-referenced matter. CFN has no record of *******************;as a customer, and in any case, does not report customers to credit reporting agencies. 

      CFN believes your letter has been misdirected and that you may be trying to contact:


      Commonwealth Financial Systems
      ******************************************************; 18519
      Phone:************
      Fax:************

      Thank you

      Meghan 

    • Initial Complaint

      Date:10/30/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for this debt with Paragon Emergency services. I do not have a contract with this Commonwealth financial and they refuse to provide me with the original contract as requested. Thank you.

      Business Response

      Date: 10/31/2023

      Good morning:

      Please be aware that Commonwealth Financial Network (CFN) has received your letter regarding the above-referenced matter. CFN has no record of ***************************** as a customer, and in any case, does not report customers to credit reporting agencies. 
      CFN believes your letter has been misdirected and that you may be trying to contact:
      Commonwealth Financial Systems
      ******************************************************; 18519
      Phone:************
      Fax:************

    Commonwealth Financial Network is NOT a BBB Accredited Business.

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