Healthcare Management
Alegeus Technologies, LLCAbout
Important information
- Additional Info:
BBB with the use of artificial intelligence, analyzed the complaints on 3/28/24.
BBB shared the findings and recommendations with Alegeus Technologies, LLCThe findings appeared to show:
- Billing issues. Complaints about incorrect charges, unexpected fees, unexplained deductions, and difficulties with the payment process.
- Customer service problems. Customers frequently express frustration with long hold times, unresolved issues, lack of knowledge or empathy from representatives, and a general difficulty in getting the help they need.
- Technical difficulties. Complaints revolve around website crashes, software glitches, login errors, and issues with specific features or functionality.
Alegeus Technologies, LLC on 4/23/24 responded to BBB with:
Historically, we experience a spike in consumer complaints during the annual open enrollment period (December-April), when financial transactions are initiated to move a consumer health savings account from one trustee to another trustee, which involves employers, third party administrators, health plan carriers and multiple custodian/trustees.
- Alegeus triages each consumer complaint with corrective and preventive action plans in mind to reduce the likelihood of recurrence.
- We are continuously looking to improve automated and manual processes, and are constantly coaching and training associates to mitigate consumer dissatisfaction.
Overview
BBB Accreditation & Rating
Alegeus Technologies, LLC is NOT a BBB Accredited Business.
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