Business ProfileforPure Encapsulations, LLC

I am writing to formally lodge a complaint against Pure Encapsulations for their failure to fulfill a critical order within the promised expedited shipping timeframe and for providing unresponsive and inadequate customer service, resulting in significant inconvenience.On February 13th, I placed an order for a supplement required urgently for an illness. Pure Encapsulations advertised "Fast expedited shipping- 1 to 3 business days" on their website. Contrary to their assurance, the shipment was dispatched via DHL and has since been stagnating at a post office in the destination city from the early hours of Friday, without any further progress. This delay constitutes a breach of the expedited service commitment made at the point of sale. The urgency of the situation compelled me to source an alternative supplement from a different company to commence treatment without further delay. Consequently, the original order, which has not been delivered for over a week, is now superfluous to our needs.Efforts to resolve this issue through the customer service channels provided by ********************** have been fruitless. The telephone number listed on their website, order receipt, and various online platforms is non-functional. Similarly, my attempt to communicate via email was met with an automated response stating that my complaint had been closed and indicating the email address is not in operation. This lack of effective communication channels not only exacerbates the frustration and inconvenience caused by the initial delivery failure but also obstructs any possibility of reaching a satisfactory resolution. Having been a loyal customer for over 15 years, I find this experience deeply disappointing.Given the circumstances, I am seeking a full refund for the unfulfilled order. The failure to deliver as promised, combined with the subsequent inability to engage with customer service, suggests a disregard for customer satisfaction and fulfillment reliability.