Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Premier Exteriors and Design, LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfilePremier Exteriors and Design, LLC

            Home Improvement
            Revoked BBB accredited business

            Current Alerts For This Business

            Accreditation Revocation:
            On 10/11/2023 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by its principals to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

            6. Address disputes forwarded by BBB quickly and in good faith.

            6A. Provide a response to each complaint that:
            • Is professional,
            • addresses all significant issues raised by the complainant,
            • includes appropriate evidence and documents supporting the business' position, and
            • explains why any relief sought by the complainant cannot or should not be granted.


            6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
            Alert:
            In September, 2023 BBB investigated Premier Exteriors and Design’s business practices.  This investigation was prompted by a large volume of complaints from consumers who reported that they initiated contracts with them for home improvement projects, collected sizable down payments for those projects, but never returned to perform the work.  Consumers also report that they have been unable to contact anyone at the business for updates or to obtain a refund of their deposit.
            Consumers with outstanding concerns are encouraged to file a complaint for BBB records but may also wish to file a complaint with the Massachusetts Attorney General’s office using this link: https://www.mass.gov/how-to/file-a-consumer-complaint
            On 9/18/2023 BBB submitted a written request to the company encouraging them to address the pattern of complaints. We are awaiting the business’ response and will update this alert when/if we receive one.

            Contact Information

            Sturbridge, MA 01518-1214

            (413) 207-6074

            Customer Reviews

            3.8/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            33 complaints closed in last 3 years

            33 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            Revoked BBB accredited businessF

            Years in Business: 2

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            According to the information provided by the business they coordinate services for home improvement projects, such as roofing, siding, gutters, decks, windows, doors, hardscaping, and fencing.

            Business Details

            Location of This Business
            Sturbridge, MA 01518-1214
            BBB File Opened:
            10/27/2021
            Years in Business:
            2
            Business Started:
            8/1/2021
            Business Incorporated:
            8/27/2021
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            12
            Contact Information

            Principal

            • Mr. Michael Palmieri, General Manager

            Customer Contact

            • Mr. Michael Palmieri, General Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to make your next home improvement project a success

            Customer Complaints

            33 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/20/2023

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            On 03/28/23 I gave a deposit of $8900 to have a new bath tub installed and the walls surrounding the bathtub replaced. According to the contract this work should have been done by 7/28/23. The last time I spoke with Shaun who is supposed to be overseeing the job he told me that they were waiting on the materials. I have been trying to call to find updates but now when calling it states the phone is out of service. At this point I want my money back. My husband is handicapped and I don't work so that I can care for him. We are on a fixed income. I have been very patient and have waited thinking something might happen but I fear at this point I will not get our money back.
            Read 32 More Complaints

            Customer Reviews

            10 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kaitlin C

            10/12/2023

            If I could 0 stars I would. Hired premier for windows. Was given a February start date when we signed in November 2022. They refused to give us any info on whether windows were ordered or not after the February start date came and went with no work done. Finally may the windows were in albeit not in the color we ordered but we decided to keep the windows instead of waiting another 9 months. Window install was atrocious. Failed inspection twice. We had to call the inspectors as the company had no plans to do so and were upset when we did. Finally passed on the third time but the install was so bad we had the owners out to see. They agreed to cut us a check for our siding company to fix their mistakes. Never saw a check and the company went under with no bases touched since. Very upsetting.
            Read 9 More Customer Reviews

            Local BBB

            BBB Serving Central and Western MA and Northeastern CT

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.