10 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Kaitlin C
1 star10/12/2023
If I could 0 stars I would. Hired premier for windows. Was given a February start date when we signed in November 2022. They refused to give us any info on whether windows were ordered or not after the February start date came and went with no work done. Finally may the windows were in albeit not in the color we ordered but we decided to keep the windows instead of waiting another 9 months. Window install was atrocious. Failed inspection twice. We had to call the inspectors as the company had no plans to do so and were upset when we did. Finally passed on the third time but the install was so bad we had the owners out to see. They agreed to cut us a check for our siding company to fix their mistakes. Never saw a check and the company went under with no bases touched since. Very upsetting.Review from Paul P
1 star08/28/2023
They have not responded to my phone calls.They told me the job would be done within 2 weeks. But they have not started yet. They took a check for $1000. Which is half the price of the job. The rest paid when finished.They are unprofessional by not responding to my questions about when the job will be done. I also told them it needed to be done before the end of the month and was assured that it would be.Review from theodore s
5 stars12/28/2022
I contracted this company to side my house and got the workmanship I wanted. It came out super. The ownership answered any and all concerns that came up. I would recommend this company and you get what you pay for.Review from Carol K
5 stars12/21/2022
The work on my porch was fantastic. They were quick, professional and knowledgeable.Review from Maureen A.
5 stars12/19/2022
I met Premier Exteriors and **** at a local event and looking to do some new windows. Because of their professionalism I will be doing business with them in the new year.Review from Noel M.
5 stars12/07/2022
We had them put a roof system on the *************************** at *********, so impressed with their work and product that I had them installed a roof system on my own home. Good workers, cleaned up job sight and quality workmanship.Review from Barbara R
5 stars12/01/2022
We met Premier Exteriors at ********* and they were able to help us with our new deck. It was a good experience with no big issues. Yes we are very comfortable recommending Premier Exteriors.Review from Michael N
5 stars11/17/2022
My team is very excited with the product that Premier provided us. We had been searching for a durable product that would withstand the heavy traffic we experience while also being a beautiful finish. We found this with the floors Premier installed. We appreciate the new floors that their team installed and are eager to show them off to the public. *************************** President *************************** **********, **Review from Jim D
1 star10/23/2022
High pressure sales, followed by bait and switch product quality, questionable damage to existing roof. Over promise and underdeliver remediation. All that on the simple gutter and gutter protection contract they underbid competition on. The major project window replacement remains, and I am visiting lawyers next..This doesn't allow fractions of a star reviewReview from Sarah D
5 stars04/15/2022
Communication. Documentation. Promptness. Professional. Clean. Fair pricing. These are all good things in my book. This is my first ever BBB review. Given the nightmare stories I've heard from others and sadly, have experienced myself, I felt I should let other know of my experience with this company. We met at a Hartford Home Show. I was skeptical but was pleasantly surprised! We're in CT by airport. They're based in Sturbridge MA but have licenses in MA and CT. We had a new window installed, not a replacement, but a new window in a new location. They came to review the job, they pulled the permit, and once the ordered window was available, a date was set to install. They arrived early, got underway, and within a few hours I had a new window! It looks like it was always there. This was my first time working with them and recommend that you consider them for your project.
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