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Find a Location

Herb Chambers Mercedes-Benz of Boston has 1 locations, listed below.

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    Business ProfileforHerb Chambers Mercedes-Benz of Boston

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Mercedes-Benz of Boston offers the sale of new and pre-owned automobiles. The company was established and incorporated in Massachusetts in 1992. The company employs 101 people. Mr. Jeff Davis is the General Manager of the company. Any questions or problems may be directed to the attention of Mr. Davis.

    Business Details

    Location of This Business
    259 McGrath Hwy, Somerville, MA 02143-3417
    BBB File Opened:
    10/22/1996
    Years in Business:
    32
    Business Started:
    1/1/1992
    Business Incorporated:
    1/1/1992
    Type of Entity:
    Corporation
    Number of Employees:
    110
    Alternate Business Name
    • Mercedes-Benz of Boston
    • Mercedes-Benz of Boston
    Business Management
    • Mr. Jeff Davis, General Manager
    Contact Information

    Principal

    • Mr. Jeff Davis, General Manager

    Customer Contact

    • Mr. Jeff Davis, General Manager
    Additional Contact Information

    Fax Numbers

    • (617) 666-1025
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/30/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    I Purchased a 2021 Mercedez Benz AMG GT 53 with aprox 7600 miles for 85k - March 12th. I had a phone call with one salesman, I had a facetime call with another salesman before the purchase was made. I asked if the car was hit, repainted or had any wheels refinished. I was told no 2 times and the second time it was recorded. After the sale the car was shipped to Long Island ** and arrived Saturday March 23rd. After paying ** sales tax on the vehicle I went to have the car inspected and discovered that 2 of the rims were refinished and the front 3rd of the car had been repainted. I called the dealership on Monday March 25h and spoke with the Certified pre owned manager ****** who informed me they knew the car was repainted because they repainted it. He also informed me that they had refinished the front wheels. I asked why they had lied about the condition of the car and he said he had nothing to do with the sale of the Vehicle. I then Spoke to the ** of the dealership *******************. I explained the situation to **** and stated that this was auto fraud and that I would like a partial refund on the vehicle for the deprecation of the work that was done. I asked for 5k back.. **** stated he would buy the car back which i did not believe and i stated i was out 7600 in taxes and asked how that would be paid back. He said he would give the taxes back without any information on how. I stated i needed to gather my information and get back to him within the week. I contacted a body shop, my attorney and the ** DMV the dmv stated unless the car was bought back as a lemon i would not receive my taxes back. I spoke with my attorney who also stated that i had been a victim of dealership fraud which is a crime. I called ********************* March 29th, he was not available. I called ************************* March 30th and was told he would not do anything further to resolve the situation and i should have my attorney contact him. He then sent an email saying he would not buy back the car.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Renee F

    1 star

    05/20/2021

    I found a used *********** on their website, I emailed and inquired about it. Was met with *** who told me (and I have the emails) that they wouldn't be able to sell to me as I was out of ***** and they would not make an exception on their 2 step process of going in and signing the paperwork and then going back to pickup the vehicle. I emailed ****** to which I was told must be a miscommunication. Then **** reached out, we started talking about the deal - I was instantly approved, trade price offer was good, all set to sign. Said I would like to come down Saturday but could come sooner if needed. Asked about them needing a deposit to hold it till Saturday, said they don't take deposits but she would send me the preliminary paperwork to sign. All was good, got my insurance binder all ready and emailed to her, temp plates done - all I needed was a signature on the paperwork. At 1pm today I was told 'oh oops' someone else looked at it several days ago and decided today they want to buy it. So sorry, but I will let you know if their deal falls through. I have never in my life of purchasing vehicles have dealt with so much nonsense. I called ****** back after finding this out and was basically told that I must not have paid attention to what was told to me. Pretty sure I have it all in email and that I would have driven down if need be. Just an *** for anyone out there looking to do business with this particular outfit."

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

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