Business ProfileforHerb Chambers of Natick, Inc

My daughter, a young professional who lives and works in the ****** area, purchased a new vehicle from this dealership this week. We are repeat customers of ******** of Natick and we are very big fans of the ******** brand. My daughter worked with ***********************, who is a fantastic salesperson and a true gentleman. The problems came in when she sat with the Finance Manager, ***********************. She paid cash for her car so the issue didn't involve financing. The issue was his tone and treatment of her. During his attempt to upsell her into tire coverage, clear coating, etc he treated her in a rude and intimidating way. Even going as far as to say "I thought you were smarter than that, you are in finance" when she declined the clear coat coverage and using an overall intimidating sales manner with her. He made a couple of comments about her intellect for declining. In summary, he was a bully and she felt uncomfortable. When we went back to the dealership to pick up the car the next day, I went with her to face ****************. The ** **************** had been very apologetic... however **************** claimed not to know what I was talking about and gave a very unconvincing apology. I am certain his behavior was due to her being young and female. It did not appear that my discussion with him had any impact at all, nor did he take any ownership of the situation, so I would advise anyone using this dealership to avoid **************** at all cost. We highly recommend *********************** as a salesperson, and it's disappointing to me that he is supported by a Finance Manager who would treat young professional women ( or any woman) in this manner. My daughter even worried that my speaking up would cause him to do something to her car. One would hope that in 2022 we would be beyond this type of mindset, but apparently we are not and I want future customers to be forewarned.

On behalf of the entire Herb Chambers Mercedes Benz of Natick team, we sincerely apologize for your daughters experience here. We have never witnessed anything like this before, and I assure you it will not happen again. ***** s choice of words were completely unacceptable and he whole heartedly knows he was wrong. However, we emphasize that the notion of an employee treating customers poorly do to gender and age is completely unfounded. We do not participate in any such practice and work hard to maintain a ***************. We value all our customers, especially long term ones such as yourself. We are saddened to know we appalled you and your daughter. We hope you can accept our apology so that our relationship can eventually be repaired.