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Business Profile

Moving Companies

T.E. Andresen, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 2025-July2025 I have moved 15 times in my career and this company is by far the WORST moving company that I have ever used or dealt with. The packers didnt pack what they were supposed to so the people that were loading the truck had to do it and just threw things in boxes. The delivery date for my goods was set 60 days prior delivery at 0800. Without ANY COMMUNICATION they changed the delivery date over a week later at 1000 the morning that they were supposed to deliver the good. The move was literally cross country therefore they knew well before after the delivery time that they would not be there if they were still a week out.Also, in all my times moving I have never had as much damage to my goods as in this move. they hit the front end of my car into something and then only partially paid for the damage with quotes and contact information from the repair shop provide. they scratched my TVs, broke lamps, scraped paint on the walls in my brand new house and paid for none of it. Bottom Line is that they need to pay the full cost of to repair my car as there is no dispute that they damaged it. I shouldnt have to pay for a lawyer to get them to pay for the full cost of the repair. The total cost of the repair was $3,444.67 and they only will reimburse me for $1,799.67. Leaving me to pay $1,645 out of my pocket for their negligence.

    Business Response

    Date: 07/07/2025

    We had planned on a delivery date of 5/2/25 (Friday) and the driver did brake down and was unable to deliver as planned. We should have communicated with the customer before the morning of 5/2/25. As soon as I became aware of the situation I called the customer myself. (****** **********************, President of TE Andresen ***.) We did have an internal communication issue and when the driver broke down our company did not call and notify the customer their goods would not be there until 5/5/25 (Monday). I stayed in touch with the customer over the weekend and made sure that the driver called the night before and confirmed the delivery information. 

    On one of the calls with the ****** he made me aware the car he was shipping with ************************************************* (UVL) got damaged. TE Andresen *** is an agent for United Van Lines who would be responsible for settling the claim.  During that phone call I told him to call me directly (My cell phone) if he had any issue with the claims process at *** and that I would help him any way I could. I spoke with ****** a week later and he did not talk about any issues with the car claim or the move. 

    Once I became aware of the problem he was having, Sunday June 29th 2025, I reached out to ****** and asked what happened and how I could help. He sent me the invoice for the repair on the car in question. I told him that I would call *** and get his issue resolved. When I reached out to *** they told me he did not file his claim in time and it should have been denied in full. I told *** it was unacceptable and TE Andresen *** wanted the customer to receive the remaining amount due of $1645.00. After a long discussion, *** did agree to send the remaining amount of $1645. They sent out the check  on Tuesday July 1, 2025 for $1645. 

    I have called and talked with ****** on July 1, 2025 and told him if he needed anything to call me directly on my cell ************. 

     

  • Initial Complaint

    Date:09/13/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired the company for a long distance move from ** to SC including storage and packing services in April 2023. We paid about $20k total with around $3k being for packing services which is what this complaint is in reference to. My grandfathers burial flag which was in a glass flag box (WWII Navy Tail Gunner Veteran) was put in a box with no wrapping or safeguards whatsoever - another glass picture in the same box was shattered to pieces. My daughters crib mattresses had no coverings and were not placed in the mattress bags that were supposed to be provided. Our brand new white ******* Barn nursery furniture arrived scuffed up, dented, and dirty. Boxes were packed with open lotion containers, cleaning solution, toilet plungers mixed among items such as my daughters clothes, paintings, electronics. There were zero high inventory forms filled out for any expensive items and basically no inventory done at all - some boxes were missing barcodes and completely mislabeled. There were so many sentimental items that were packaged so carelessly and I have some items damaged that wont be able to be replaced. The only response from the business was to fill out the extensive claim form which clearly doesnt take into account the carelessness in which things were packed and the inability to replace certain items that arent worth anything monetarily. There are several clothing items missing and its hard to determine at this point what else we dont have. On top of that, the white walls in my brand new house are scuffed and dirty from moving the items in and theres a piece of wood chipped off from my staircase. I dont feel that the packing service was up to par with what I paid for and its made unpacking an extremely stressful and upsetting situation. I have many photos that Im happy to share if helpful - too many to attach here.

    Customer Answer

    Date: 09/27/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***************************

T.E. Andresen, Inc. is BBB Accredited.

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