Business ProfileforT.E. Andresen, Inc.

We hired the company for a long distance move from ** to SC including storage and packing services in April 2023. We paid about $20k total with around $3k being for packing services which is what this complaint is in reference to. My grandfathers burial flag which was in a glass flag box (WWII Navy Tail Gunner Veteran) was put in a box with no wrapping or safeguards whatsoever - another glass picture in the same box was shattered to pieces. My daughters crib mattresses had no coverings and were not placed in the mattress bags that were supposed to be provided. Our brand new white ******* Barn nursery furniture arrived scuffed up, dented, and dirty. Boxes were packed with open lotion containers, cleaning solution, toilet plungers mixed among items such as my daughters clothes, paintings, electronics. There were zero high inventory forms filled out for any expensive items and basically no inventory done at all - some boxes were missing barcodes and completely mislabeled. There were so many sentimental items that were packaged so carelessly and I have some items damaged that wont be able to be replaced. The only response from the business was to fill out the extensive claim form which clearly doesnt take into account the carelessness in which things were packed and the inability to replace certain items that arent worth anything monetarily. There are several clothing items missing and its hard to determine at this point what else we dont have. On top of that, the white walls in my brand new house are scuffed and dirty from moving the items in and theres a piece of wood chipped off from my staircase. I dont feel that the packing service was up to par with what I paid for and its made unpacking an extremely stressful and upsetting situation. I have many photos that Im happy to share if helpful - too many to attach here.