Reviews

This profile includes reviews for Breezeline's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Breezeline has 40 locations, listed below.

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  Breezeline

  2 Batterymarch Park Ste 205 Quincy, MA 02169-7484

• 

  Atlantic Broadband, LLC

  330 Drummer Dr Grasonville, MD 21638-1204

• 

  Atlantic Broadband

  295 Meridian St Groton, CT 06340

• 

  Atlantic Broadband (CT), LLC

  61 Myrock Ave Waterford, CT 06385

• 

  Breezeline

  1681 79th Street Cswy North Bay Village, FL 33141

Review Details

• Review fromTony S

  Date: 04/16/2025

  1 star
  I started out with *********, then Atlantic Broadband and now Breezeline. I never thought Id yearn for ******* so badly ??I doubt my review is going to make very much difference as there are already plenty of 1-star reviews and over the years I have not seen very much improveSo, no internet. Actually sporadic. That includes TV as well now that we have their wi-fi TV box and not a hardwired cable box. The implication being their internet REALLY needs to be reliable else they knock out home phone, internet, TV and security system. Abd they want me to sign up for their mobile ?????????I invested 8-10 hours to get this intermittent internet problem fixed. After multiple modem reboots, resets, tech service calls, a broken part was found out on the pole. Tech left after fixing that and replacing the splitter inside the house and the lightning arrestor mounted on side of house right where cable enters house. These replacements entailed re-stripping and re-connecting. He hooked up his meter and declared all good. Internet was working fine.15 minutes later - same problem. Another call to support. Determined line is too noisy and the noise gets so bad, the internet signal cannot get through consistently, ergo the works / doesnt work behavior. Tech scheduled for next day - of course they cannot get that tech back here even though hes probably 5 blocks away.Enough. I guess he did not tighten connections properly. I get my tools abd off I go. I undo the splitter and lightning arrestor connections, inspect that the pin is long enough, push things tightly together and tighten. Problem solved!Like me, you likely have no choice. Towns seem to be disinterested in holding cable companies feet to the fire. Im not sure how this all ends, but we are all in a bad place.However, my electric coop just ran fiber down the street. Just waiting to see if they provide a better day-to-day experience and customer support experience.

• Review fromBeverly B

  Date: 03/16/2025

  1 star
  I have had Breezeline since oct/24 these companies all want a cc and they was taking out the payments until 1/25 then they didn't I got an email today stating that I hadn't paid my bill well they didn;t take the payment and now they are saying its my fault that I turn auto pay on my screen was frozen I had to call the phone line to pay the bill so no I don;t want to pay any late bills cause its their fault

• Review fromGary W

  Date: 01/30/2025

  1 star
  Breezline sales *** ignored my no soliciting sign and aggressively rang my doorbell and knocked on my door multiple times. When I answered the door he began his sales pitch and I interrupted and asked if he saw the no soliciting sign next to the door and he said "yes, but he's not soliciting he's 'educating'". I told him I was not interested and he kept going with his aggressive sales pitch. Breezeline needs to train their employees to respect homeowner's property and signage.

• Review fromSteven W

  Date: 01/21/2025

  1 star
  By far one of the worst cable companies I've ever experienced with and I've dealt with xfinity before. Since moving to my current address, I've had several broken modems to the point of getting my own. I've had to deal with several outages that seemingly happen randomly and not related weather. Every time I have to call, I have to battle with their automated voice service that won't stop talking about how it's easier to self service online when the internet is out! And once I do get in touch with someone they have no info on why the service is out and all they can do for me is credit me $12 dollars for the "inconvenience." Onto top of all that, when it is working they throttle the internet speed during the evening. It appears their servers can't handle what little is left of their customers. I work from home most days and disruptions like this create such a huge issue. Unfortunately, until Fidium is in my area, I have no choice but to use them. My advice is, if you are able to use any other internet service provider like ******* or ******** 5g, starlink, or if your lucky, another service provider like ******* (yes I know they are horrible and might be more expensive) I would use them instead. Because, anything is better then breezeline. They are truly not a reliable company and really need to actually improve their service instead of gouging their customers and keeping all the money to themselves.

• Review fromDiane D

  Date: 12/20/2024

  1 star
  Their service is constantly not working. Paying almost 300 dollars a month for a service that continually goes out. ********** was a much better provider. I wish Breezeline never came to MD.

• Review fromRoni B

  Date: 12/06/2024

  1 star
  Terrible customer service Representatives not helpful or knowledgeable. Cant ever speak to a supervisor Do not care about customer service. Make apologies but never resolve issues

• Review fromJohn B

  Date: 12/05/2024

  1 star
  Absolutely atrocious customer service provided by customer retention section. Would not resolve a $5 recurring charge for equipment that I did not have; that their technical support team said I didnt have operating in my home. Insulted me, saying many older customers dont realize they have extra pods in their home or drawers etc. Chose to accept the technicians word that he did not take the device when he came to service my system over my word. Finally technical support team verified that I did not have the pod - after 3 days of arguing with worthless, unhelpful and insulting customer retention staff.

• Review fromZane F

  Date: 11/19/2024

  1 star
  Absolute embarrassment, you would have a better time connecting to mole people then their servers. Call them all you want they'll tell you they don't know and that's it. I hope to see this pathetic company bankrupt and the CEO begging for change on the street. It should be illegal that they make money on this garbage.

• Review fromGlenn W

  Date: 10/27/2024

  2 stars
  Whenever the internet is working, the speeds are great. However, whenever you are experiencing issues with your connection, they do not know how to fix the problem. Multiple technicians come out for a repair that doesnt fix the issue. Chat support does not give you longer than 2 minutes to type an in-depth response before they disconnect your chat and you have to start over. Customer support is horrible.

• Review fromJohn B

  Date: 10/22/2024

  1 star
  I'd select no stars if I could. Why am I not surprised to see a 1.08 out of 5 Customer Review Rating? Poor ******************** service. Poor customer service. They say they "understand" that we're having internet connectivity issues, but there's never any improvement. Plenty of lip service, but no improvement. Yet, the monthly bill arrives right on time. What are we paying for - frustration? I'd rather spend the money on my therapist so I have someone I can vent to once a month. Freezeline is a great example of how NOT to run a company. Going out of business would be an improvement. I'd have better communication with two tin cans and a string, or better yet, a cord of wood and a blanket I can use to send up smoke signals. Yes, it's that bad. For your own sanity, if you have other choices, eenie-meenie-mo to pick one of them, and I'd be shocked if they aren't better than what Freezeline passes off as "reliable internet" (their words, not mine).