Complaints

This profile includes complaints for Breezeline's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Breezeline has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Breezeline

  2 Batterymarch Park Ste 205 Quincy, MA 02169-7484

• 

  Breezeline

  43920 Airport View Dr Hollywood, MD 20636-3105

• 

  Breezeline

  2660 Winchester Pike Columbus, OH 43232-3836

• 

  Breezeline

  Dept. L 6000 Payment Drop Columbus, OH 43268-0001

• 

  Breezeline

  2200 Beale Ave Altoona, PA 16601

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacting breezeline for over a month about the poor quality of my internet service. The internet will drop and come back over the course of the day. So far I have had 2 technicians come to my house and tell me nothing is wrong and yet the problem is still present. I have changed to their provided modem and installed all new coax wire in my house.

  Business Response

  Date: 07/25/2025

  Thank you for allowing us the opportunity to review and address your concerns. Thank you.

  Customer Answer

  Date: 07/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *********

• Initial Complaint

  Date:07/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/14/25 Once again I am unable to log into my account to pay my bill. I paid my bill online last month without a problem, however this month I am having a problem while using the correct ************** also shows there is no account "Sorry, we couldnt find an account matching the information provided. Please try again."My bill is not due until 7/30/25 and I am not in arrears therefore I should not be assessed any late fees if this is not rectified by the payment date.

  Business Response

  Date: 07/16/2025

  Attempts to contact Ms. ****** on three separate occasions have been unsuccessful. We were unable to leave a voice message for the contact number provided. Our ************* Representatives can be reached by phone at ************** or via chat at ******************************.  

  Customer Answer

  Date: 07/19/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  C

   

   

• Initial Complaint

  Date:07/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complete internet outage for several days without resolution. Outage map is inaccurate and spending countless time contacting the online chat with limited to no results. **************** is virtually non-existant and lack of service for the money provided is not acceptable.

  Business Response

  Date: 07/16/2025

  Attempts to contact Mr. ***** on two separate occasions have been unsuccessful. I have provided my
  direct contact number should he need further assistance. Thank you
  

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Breezeline shut the Internet off for maintenance the evening of July 4, 2025. The notification they sent out indicated that it would be down until 9:30 PM on July 7. There was no advanced warning and I do not believe it was a coincidence that took it down during the time when people were distracted by fireworks. The problem with this action is that many of the people who live in the area around ********* and ********, ***** do not have reliable cell service as there are a lot of trees in the area. Many of us rely on Wi-Fi to be able to use our phones. This includes having the ability to dial 911 or to call for other help. Essentially Breezeline created a public safety hazard. Due to the fact that they did not provide advanced notice nor do they seem to be bothered that they took the Internet down during a very busy long weekend tells me that this company lacks integrity and care for their customers. In addition while they are aware that the Internet will be down for 72 hours, it appears that customers have to proactively request a refund for those days when service is not available. This should be automatic and customers should not have to call and be placed on hold for 30 minutes or longer to ask Breezeline to do the right thing.I understand from a neighbor that they were told by the BBB that Breezeline explained they were unaware there was an issue in the area until the other day. I do not accept that excuse as there have been intermittent issues with Internet access for the past month, as evidenced by the multiple outage notices that I have received via text.

  Business Response

  Date: 07/11/2025

  Attempts to contact Ms. ****** on two separate occasions have been unsuccessful. I have provided my
  direct contact number should she need further assistance. Thank you
  

• Initial Complaint

  Date:07/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been complaining about bad internet service for over two weeks. All my neighbors have the same issue but they kept wanting to just fix my home. They replaced line pole to router. No change. They said they would monitor but didnt and I had to complain again. They say they are finally working in a solution that isnt household specific but in the interim my work has been disrupted as I work from home. This is t a new problem but getting worse over the past few months. I would like a refund of the last month and moving forward refunds if this issue isnt addressed,

  Business Response

  Date: 07/08/2025

  Thank you for allowing us the opportunity to review and address your concerns. Thank you.

  Customer Answer

  Date: 07/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* ********

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding the internet installation completed at my property by Breezeline While the service itself appears to be functioning, the installation process left significant and unacceptable damage to my property, which remains unresolved despite the passage of time.Specifically, the issues include:Exposed wiring left unsecured above ground Multiple piles of debris left in the yard An approximately 8-10 inch wide hole surrounding the yard mount that poses both a safety hazard and a liability concern This situation is not only unsightly but also dangerous, especially for children, pets, and anyone walking on the property. I am requesting that this issue be addressed ******************** and properly bury or shield the exposed wires 2.Remove all leftover debris 3.Fill and level the hole surrounding the yard mount appropriately

  Business Response

  Date: 07/11/2025

  Thank you for allowing us the opportunity to review and address your concerns. Thank you.

• Initial Complaint

  Date:07/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Breezeline internet service has been intermittently going down what seems like multiple times a day over the past few months. Many of my neighbors on the street and in the area have noticed the same. Many of them have called Breezeline for help, but they tend to get disconnected or simply ignored. I called breezeline on Wednesday July 2 to complain about the service. I was assigned issue number *******. I was told I would receive a callback within ***** hours. I did not get a callback. When I finally called Breezeline again on Sunday July 6, I was informed that no activity had taken place on my issue. I was promised another callback for tomorrow. I asked that an additional complaint be submitted for setting an expectation with me the previous Wednesday as a result of my call then ignoring me.

  Business Response

  Date: 07/08/2025

  Thank you for allowing us the opportunity to review and address your concerns. Thank you
  
  

• Initial Complaint

  Date:07/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My *** switched from using Xfinity to Breezeline. The tech came out 6/25/25. I told him I only wanted cable set up on my living room tv. However he had to access my spare bedroom to drill in the wall. After he left, I received a bill for $5 a month? Which makes no sense because the *** is supposed to be charged, not me. I called Breezeline last week and was told he left three cable boxes and I said why would he leave 3 cable boxes for one tv? She said she would have to call me back. She never did. I contacted them again today using the online chat and was told he left 3 streaming boxes and only 2 are covered. I said I dont need streaming boxes because I have Roku tvs. She told me to bring back the extra box. I sent her a photo in my living room as there is only one black streaming box. I then go into my spare bedroom to find out he plugged one black box in (without my consent) and then also snuck a completely unopened streaming box still in the package and placed it BEHIND the spare bedroom tv to apparently upcharge me monthly for an extra box thats not even out of the box. Now they want me to bring this box back in? No. This is fraud. They should be investigated and at the least, they should come back and pick up this piece of equipment and get rid of that bill. I wonder how many other customers they are billing fraudulently for scams like this.

  Business Response

  Date: 07/07/2025

  Thank you for allowing us the opportunity to review and address your concerns. Thank you
  

  Customer Answer

  Date: 07/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted. Although, I had to take matters into my own hands and travel to their office 30 mins from my house to drop off the equipment and have them fix my bill. I then returned home to find an email prorating the bill for the two weeks the unopened box was hidden in my house by their tech while I was waiting for them to contact me back about the bill (which they never did, I had to reach back out multiple times). I then had to call their ***** line to have someone delete the bill altogether after explaining all of this nonsense again. 
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am not sure who to turn to anymore. I am paying (on time) for a service that keeps on failing. I call them often, my internet is down more times than not. They apologize, tell me they will credit me and nothing ever happens. At one point I was told I was going to be credited a full month because they could tell how much it was down. I was gone for a few weeks back today and AGAIN it is down. I have been on hold for over 30 minutes and NO customer support. I work from home and this is lost revenue. They don't care to provide us with reliable service and/ or what I am paying for. I am not sure what to do. Thank you for helping me.*** Chaud

  Business Response

  Date: 07/10/2025

  Thank you for allowing us to review and address your concerns. We are continuing to remain in contact with you until the repairs are complete.

  Customer Answer

  Date: 07/10/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have been in communication with the company, who is making an effort to correct the issue (and sending a support technician next week). Meanwhile, as I write this message, my service is completely down (again). It happens everyday, and I have all incidents properly documented. 
  
  I am willing to work with the business to correct the issue, but won't close this complaint until it is resolved. As of today, nothing has been fixed. Quite the contrary, I continue to have issues and have to use my hotspot all afternoon. 
  
  Thank you for your attention and support. I am hopeful for an amicable resolution.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***

   

   

  Business Response

  Date: 07/17/2025

  Thank you for allowing us to address your immediate concern. Breezeline is aware there is another issue that will be addressed at your convenience in a coming month or so. 

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 10 years I have been complaining and calling Breezeline support (it was Atlantic Broadband before) about my lack of internet speeds. I have been getting disconnected rather frequently and have not been getting the speeds of internet that I am paying for. I am being charged almost 200 a month to get internet speeds of 1000 mb/s which is not happening and has never happened. At first I was getting around 800, which was fine to be honest, but the past year I have been getting speeds of less than 100 mb/s, which is way too far off of the speeds that I am supposed to be getting. I have contacted them many times in the past and they have "checked" things on their end ever time, reset things many times, and come out to the house to check things on my end multiple times. All of this has been done and they recently burried new cables underground from the box at the end of my property to my house and still nothing worked. My speeds have dropped to anywhere from 9 mb/s to 80 mb/s constantly for the past 2 months non-stop. They set up a technician to come out to my house on monday to check cables outside and on the road, but nothing ever happened. Nobody showed up, nobody called, and I received an email stating that the service was complete. I contact them to find out that its now supposedly scheduled for Wednesday... it never happened and they are claiming that it is still happening but won't say when. I have been way overpaying for this service for way too long to be getting speeds that aren't even 1/10th of what they are promising. I work from home and NEED the internet to work as expected or I cannot do my job! It would be great to be refund the money that I've been paying that is OVER the amount for the actual speeds that I've been getting constantly over the past year or longer.

  Business Response

  Date: 07/10/2025

  Thank you for allowing us the opportunity to review and address your concerns. Thank you.