Complaints

This profile includes complaints for Christianbook's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Christianbook

  140 Summit St Peabody, MA 01960-5156

• 

  Christianbook

  PO Box 8000 Peabody, MA 01961-8000

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After combing through my online banking statements I realized I was being charged $16.95 a month from Christian ***** for a membership that I never recall signing up for. I order from them once a year, typically when I order supplies for the new homeschool year. I don't order throughout the year so having this "membership" wouldn't even benefit me financially. I am not sure what programming via their website or shady tactics they are using to get our "authorization" to join this program but it is sneaky enough to where we didn't even know it was happening. That just isn't good business to me. I didnt even get any emails that state recurring charges were occurring like I typically would get other auto replenish programs. After contacting customer service it seemed like I was getting a pretty generic response and not much help in resolving the situation. So I went online and thought maybe I'm not the only one. Turns out there are SO many of you who have had the same thing happen. Today I requested a refund dating back to Sept 23'. Let's hope they are helpful because it's over a hundred dollars in charges. I won't be ordering from this company anymore and I will be advising all of my homeschool co-opt families to be cautious and use another company if possible. They should find a way to be more transparent about what they are signing you up for. If for some reason this is an oversite on our part and we missed the "fine print" assuming there is one, how shady is it to hide it so well that people didn't know they were signed up? This is a very misleading practice!

  

  Business Response

  Date: 03/12/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30 day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.

  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a $16.95 monthly fee for Christianbook Rewards.
  
  We've noted that your membership has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  As this is a new program, we truly value insights like yours, which help us refine and make necessary improvements. Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

  Customer Answer

  Date: 03/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:03/08/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered something from Christianbook and received my order. The order was incorrect and I was charged too much. That was all sorted out eventually despite the annoyance and time I lost fixing things. THEN apparently at some point in the process Christianbook signed me up for some membership plan that I NEVER agreed to. They've charged me $16.95 twice now. Once today and once a month ago (that I didn't notice until now).I didn't sign up for your program, I want a full refund, and I won't be using Christianbook again. I see other people on Better Business Bureau have had the SAME problem in the same timeline as I have. How much money have you made from people who haven't noticed this false subscription you've signed them up for?? That doesn't seem very *********** to me. Terrible, unethical business practice.

  

  Business Response

  Date: 03/11/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30 day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.

  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a $16.95 monthly fee for Christianbook Rewards.
  
  We'll cancel your membership and ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  As this is a new program, we truly value insights like yours, which help us refine and make necessary improvements. Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

  Customer Answer

  Date: 03/11/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I accept the refund, obviously, but I find it bizarre that you've told every single one of the people who have all had the same issue, that it's essentially our fault. Every single one of the previous complaints have have the same issue. You've clearly found a new business model that sneaks one-time customers into a monthly subscription model that was (purposely?) ambiguous. 

  It's generally good practice to make a full apology taking responsibility for your actions. It's hard to accept an apology in which I am told that I, and the numerous other individuals who had the same issue with you, are actually the ones at fault. What a low blow. You can just about be assured that you've lost all of our business with such a gaslighting "apology." 

  I think it would be ethically responsible of you to reach out to every single individual who has "joined" your membership scheme but hasn't taken advantage of any of the membership offers. Alert them of the situation and give them an opportunity to cancel their memberships and receive a refund if they didn't choose to be a part of it. Did they purposely join or were they opted into it and have yet to realise that they're losing $17 a month? All the previous responses on BBB make it abundantly clear that many of your customers did not willingly sign up for your program.

   
  Regards,

  ****

   

   

  

  Business Response

  Date: 03/12/2024

  We appreciate your response about your Christianbook Rewards program. Our intent isnt to place blame but to explain that our Christianbook Rewards program isnt an auto enrollment program and that membership is optional. Additionally,were happy to cancel and refund any accounts that have inadvertently signed up for the program after placing an order.
  
  Well note your feedback and make sure that it is shared with members of our team as we consider how the Christianbook Rewards program is featured on our website.

  Customer Answer

  Date: 03/13/2024

  
  You seriously need to consider the MANY individuals who claim that they did not willingly sign up for membership. How did we all get that wrong? I won't be ever ordering from you again. Consider that you're losing customers over your business practices.

  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive repeatedly been charged multiple times $16.95 and never signed up for any program. This is super deceptive if what Ive read in the other posts are true. I want my money back and to be taken out of this program whatever it is. And there is no penalty for you all if someone never notices. This is a very unprofessional business tactic.

  

  Business Response

  Date: 03/04/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30 day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.

  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a $16.95 monthly fee for Christianbook Rewards.
  
  We'll cancel your membership and ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  As this is a new program, we truly value insights like yours, which help us refine and make necessary improvements. Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

  Customer Answer

  Date: 03/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:02/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a book and was unaware like many others that they auto enrolled me in a monthly program where I get billed $14.95 until I notice it and cancel. I originally paid $33.69 on 4/29/2023 And I've been billed every month since. This email went to spam and if my wife wasn't going online to pay a bill at the time of the month it came out she wouldn't have noticed.

  

  Business Response

  Date: 02/26/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30 day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that youre aware of your active enrollmentwere sorry you missed those during your enrollment period. 

  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial,there is a $16.95 monthly fee for Christianbook Rewards. This is not an auto-enrollment program and requires users to opt into the program by filling out the form presented at the end of our checkout process.
  

  We've confirmed that your account has been cancelled and we'll ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  As this is a new program, we truly value insights like yours, which help us refine and make necessary improvements. Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

• Initial Complaint

  Date:02/24/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just made a $319.22 order on Christianbook.com for Abeka preschool curriculum for my daughter and son. After checking out, a message from the company popped up saying hurry and type in your email and you will save $10 on the order. I did , and then hit submit. It said I was now in a rewards program for a 30 day trial. I checked my order details and never received $10 off as said, then felt suspicious that this is a scam. I looked up the company and the rewards program to make sure I wasnt charged anything and sure enough in tiny print it says they will start charging my husbands credit card $16.95 a month. I called the number provided to cancel, and a lady answered and it was a weird unprofessional call that sounded not like a company and it was noisy in the background and she said she could not cancel my rewards program because she wasnt seeing my email I typed in and she couldnt pull up my order number to pull up my information to cancel. What company cant pull up your order with the order number and cancel a subscription? She then preceded to ask me for my name, address, phone number and said in two days I should receive an email from someone to discuss how to cancel. Nothing about the order I just had made where I had to already put in all that information. I am really scared I have been scammed, and truthfully we cant afford $16.95 a month being pulled out of our account for something I did not know I was signing up for. In the photo I submitted, the you qualify for $10 cash back is the same subscription scam when pushed.

  

  Business Response

  Date: 02/26/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We're sorry for the frustrating experience that you had. Membership status can take up to 24 hours to be updated which is why the agent you spoke to couldn't find your account when you contacted our Rewards team. The $10 back offer is available via rebate check not as an instant refund; the funds would be sent to you via a rebate check on the 15th of the month.

  We've confirmed that your account has been cancelled and that you will not be charged at the end of the 30 day free trial.
  
  As this is a new program, we truly value insights like yours, which help us refine and make necessary improvements. Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

  Customer Answer

  Date: 02/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:02/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My card statement notified me of a recurring charge of ***** for Christianbooks Rewards coming up, I went back to find they had been charging me for 6 months now! We purchased some Bible studies back in August and they somehow signed us up for some stupid thing we never wanted. I cannot believe this is associated with CBD. I called and got it cancelled and was told I would be refunded, but they instead only refunded 1 month. They stole over $100 dollars from me. We never got any emails about the program, and didn't notice the charge because we regularly purchase from CBD. After this we obviously need to rethink where we get our curriculum from. The many complaints here solidify this is shady practices and they need to be stopped.

  

  Business Response

  Date: 02/26/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30 day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that youre aware of your active enrollmentwere sorry you missed those.

  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial,there is a $16.95 monthly fee for Christianbook Rewards.
  

  We've confirmed that your account has been cancelled and we'll ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  As this is a new program, we truly value insights like yours, which help us refine and make necessary improvements. Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

  Customer Answer

  Date: 02/27/2024

  
  
  Better Business Bureau:
  

  I accept the response due to my money being refunded, but as the other dozens of people stated here, I did NOT receive any emails.  *********** has been doing this to people for over a year and has decided to continue in this shady business practice, it is truly unfortunate, but I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:02/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting charged for ***** per month for some reward program that I didn't ask for so far I have been charged 6 times for ***** for a total of ******. I have contacted my bank about this and will be talking to them about getting it stopped. If I have to I will close my bank account. I think this is a very bad way to do business. I have noticed that there are a lot of people that are having the same issue that I am.

  

  Business Response

  Date: 02/22/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize that it wasn't clear to you that you had opted to enroll in our Christianbook Rewards program when you placed your order. It's important to us that our offerings are clear and beneficial for our customers. As this is a new program, we truly value insights like yours, which help us refine and make necessary improvements.

  We'll make sure that your account is refunded and that any charges relating to your Rewards membership are refunded back to your account.

  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

• Initial Complaint

  Date:02/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November I bought an advent calendar from Christian ***************** for a Christmas gift but have since been charged 3 separate times in the amount of $16.95 each time which I did not authorize. Apparently purchasing anything signs you up for a rewards program or something but I never signed up for this, never authorized this, and never authorized any additional payments.

  

  Business Response

  Date: 02/19/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30 day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers. As this is a new program, we truly value insights like yours, which help us refine and make necessary improvements.

  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial, there is a $16.95 monthly fee for Christianbook Rewards.

  We'll make sure that your account has been cancelled and that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.

  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

• Initial Complaint

  Date:02/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged ***** o February 6, ************************************************************************ from ChristianBookRewards. I would like my money refunded and no further charges to be made to my credit card. This is the information on my charge card. CHRISTIANBOOKREWARDS ************, ** ***** ** I did make a book purchase for $21.59, but did not purposely sign up for the program. Thank you

  

  Business Response

  Date: 02/19/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30 day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers. As this is a new program,we truly value insights like yours, which help us refine and make necessary improvements.

  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial,there is a $16.95 monthly fee for Christianbook Rewards.

  We'll make sure that your account has been cancelled and that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.

  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

  Customer Answer

  Date: 02/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:02/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 14,2024 we ordered 2 large print bibles from Christianbook.com . We paid ******. We also had names put on the cover. we received both bibles. names on front correct but only one was large print. we have been emailing with the company but we are getting the run around. They claim they cant find our order even though we sent a picture of the invoice. its been over a week of emails getting nowhere.

  

  Business Response

  Date: 02/16/2024

  Thank you for alerting us to the issue with our stock.  Our representative has reached out  and arranged to  send you a replacement Bible.   That particular Bible is on backorder until early May but as soon as it comes in we will have a product specialist check the font size,  then we will add the personalization and get that Bible right out to you. Please accept our apologies for our initial confusion and thanks again for letting us know about the issue.