We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Books

Christianbook

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Books.

Complaints

This profile includes complaints for Christianbook's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Christianbook has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 150 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/19/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order most of my homeschool material from here, as they have the best prices. I just realized Ive been charged the last 3 months a ridiculous $16.95 fee. I had to ****** it to see what it was! Ever since I placed my last homeschool order I guess they decided to start charging me. I want my money back! This is ridiculous!

      Business Response

      Date: 11/20/2023

      Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program. It's important to us that our offerings are clear and beneficial for our customers. As this is a new program, we truly ************** like yours, which help us refine and make necessary improvements.

      We'll request that your optional account be cancelled and that any charges made due to your membership be refunded.

      Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

    • Initial Complaint

      Date:11/16/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In august of this year (2023) purchased a book and have been subjected to a recurring monthly fee for a service I did not sign up for. I don't want a rewards program and didn't know I had signed up. I would like a full refund for all charges and to be removed from the program.Email address for the account is ***********************

      Business Response

      Date: 11/21/2023

      Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program. It's important to us that our offerings are clear and beneficial for our customers. As this is a new program, we truly ************** like yours, which help us refine and make necessary improvements.

      We've confirmed that your account has been cancelled and that you will be refunded for any charges posted to your account regarding the ********************** Rewards membership.

      Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

      Customer Answer

      Date: 11/30/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *****************************

    • Initial Complaint

      Date:11/15/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered for my elderly Mother and realized that she is being charged for a Monthly Rewards account, that she not only does not need but cannot afford. I have tried to cancel her membership several times, and the reset of her password doesn't work nor am I receiving any help from the Support at Christian ********* like to stop these monthly charges and get a refund.

      Business Response

      Date: 11/16/2023

      Thanks for your feedback. We're sorry to hear that it wasn't clear to you that you had enrolled in our Christianbook Rewards program. We've checked our records and confirmed that the account was cancelled on November 10.

      We'll also make sure that she has been refunded for any charges that we made relating to Christianbook Rewards.

       

      Customer Answer

      Date: 11/16/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********************************

    • Initial Complaint

      Date:11/10/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Bible for my grandma to gift to a grandchild for graduation around April 2023. She started noticing charges of $14.95 a month for 5 months totaling $74.75. I have made contact several time with the company and finally got the membership that I clearly did not sign up for cancelled; however, I am looking for a full refund for my grandmother. The Bible was purchased under her name: *********************************.

      Business Response

      Date: 11/13/2023

      Thanks for your feedback!

      We're sorry to hear that your grandmother wasn't aware that she had enrolled in our Christianbook Rewards program! I see that her account has already been cancelled, and we'll make sure that she's refunded for any charges posted to her account while she was a member.

       

    • Initial Complaint

      Date:11/04/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August of 2023 I purchased a book from Christianbooks.com and we just realized that we have been charged a recurring charge of $14.95 every month since then.

      Business Response

      Date: 11/06/2023

      Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program. It's important to us that our offerings are clear and beneficial for our customers. As this is a new program, we truly ************** like yours, which help us refine and make necessary improvements.

      We'll make sure that your account is cancelled and that any charges will be refunded back to your method of payment.

      Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

      Customer Answer

      Date: 11/06/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************

    • Initial Complaint

      Date:11/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled a membership the next day after recieving my order and relized the membersgip was attatched to it. It was free for thirty days it stated but i cancelled when i got the order and saw the membership,but i have a charge pending of ***** to be taken out of my account. The amount was supposed to be ***** for the membership, the order was placed oct. 5th recieved product shortly afterward and cancelled it. Spoke with ****** to recancel Nov. 4th today. My bank shows charge pending ****** stated they recieved the payment and it would take 3 to 5 business days to recieve the ***** back. Bad pactice for that business and others should know of the deceptions. I hope i recieve my money back

      Business Response

      Date: 11/06/2023

      Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program. It's important to us that our offerings are clear and beneficial for our customers. As this is a new program, we truly ************** like yours, which help us refine and make necessary improvements.

      We've confirmed that your account has been cancelled and that you have a pending refund for the posted charges.

      Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

    • Initial Complaint

      Date:11/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today I noticed a charge for $14.95. I had not ordered anything recently from Christian **** recently. I have learned this is for a membership for Christian **** Rewards. I never signed up for this program and I have been charged for four months. I didn't notice the charges before as I thought they were book orders I had made. I need a refund for the four months of charges. Thank you.

      Business Response

      Date: 11/06/2023

      Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program. It's important to us that our offerings are clear and beneficial for our customers. As this is a new program, we truly ************** like yours, which help us refine and make necessary improvements.

      We see that your account has already been cancelled, and we'll make sure that you are refunded for any posted charges.

      Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

    • Initial Complaint

      Date:10/31/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase all of our homeschool supplies here every year. I did Not sign up for a rewards program, but Im being charged a fee for it. Please remove me from program and refund the fee.

      Business Response

      Date: 11/01/2023

      Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program. It's important to us that our offerings are clear and beneficial for our customers.

      We'll also ensure that your Christianbook Rewards Account has been cancelled and that you've been refunded for any charges relating to your membership for it.

      Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

      Customer Answer

      Date: 11/01/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    • Initial Complaint

      Date:10/29/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife had simply ordered some books for my Child through this website. There was no membership created, nor any account made for this purchase. They have charged my account a $14.95 account membership fee, for something we did not sign up for. I was able to call and cancel. But had already been charged 3 seperate times for something we DID NOT sign up for! Very deceptive business practices for a christian ********* I do expect a full refund of $44.85 back to my account. This will also be reported to the ************************ (FTC). Regardless of fine print, there needs to be an acknowledgment of I agree to this membership. Would have been cheaper to pay for the shipping.

      Business Response

      Date: 11/01/2023

      Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you or your wife that you had signed up for the program.

      We'd be glad to confirm that your account has been cancelled and refund any charges associated with the program but have been unable to find any account information using your zip code, email address or phone number. 

      Are you able to provide us with the full name and address that was used when placing an order with us?

      Customer Answer

      Date: 11/01/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********.
      The original purchase of books that was purchased should be under

      *****************************

      address- ************************************
      ******** **, 78109

      E-mail- ***********************

      i have already made a phone call to cancel this membership on 11/29/2023, but yes if you could also please double confirm this membership has been closed and a refund will be sent. Thank you. 

      Regards,

      *****************************

    • Initial Complaint

      Date:10/14/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made some purchases in the past year through christianbooks.com for my homeschool curriculum. Just a few individual books, nothing like a set or comprehensive curriculum. So over the last three months I've been noticing a recurring charge of $14.95 from christianbooks.com. When I first noticed it, I didn't really pay much attention. Now, after three months of getting charged and not purchasing ANYTHING, I am aware of these deductions and also aware of NOT agreeing to anything relating to allowing this deduction. I have sent an email, and will call on Monday. I will ask/demand a refund, but if they deny, is there anything I can do on the legal side? This is infuriating! It's theft.

      Business Response

      Date: 10/16/2023

      Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program. It's important to us that our offerings are clear and beneficial for our customers. As this is a new program, we truly ************** like yours, which help us refine and make necessary improvements.

      We'll request that your account be cancelled and that any previous charges be refunded back to whichever payment method you used when enrolling.

      Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

    Christianbook is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.