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Find a Location

Lexus of Northborough has 1 locations, listed below.

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    Business ProfileforLexus of Northborough

    New Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    According to the information provided by the company it offers, Lexus sales, service and parts.

    Business Details

    Location of This Business
    14 Belmont St, Northborough, MA 01532-2417
    BBB File Opened:
    10/27/2004
    Years in Business:
    21
    Business Started:
    3/1/2003
    Business Incorporated:
    9/25/2002
    Type of Entity:
    Corporation
    Business Management
    • Ms. Patricia Shea, Customer Relations Supervisor
    Contact Information

    Principal

    • Mr. Mitchell Cook, President

    Customer Contact

    • Mr. Mitchell Cook, President
    • Ms. Patricia Shea, Customer Relations Supervisor
    Additional Contact Information

    Fax Numbers

    • (508) 836-4582
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/08/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased my 2016 BMW 235xi on 01/09/2023. I did not receive the vehicle immediately as the dealership did not have the title at the time of purchase. I received my vehicle on 01/17/2023. On 01/30/2023 I brought my vehicle in for inspection as the vehicle was purchased in Massachusetts which I was told that the dealership was not able to do the inspection as I lived out of state. I received at that time an estimate from my mechanic that my vehicle needed over three thousand dollars worth of work. It was able to barely pass inspection as the leaking front struts and the left control arm bushing are leaking. I attached pictures and the estimate from my mechanic. I reached out to the dealership and the first conversation I had was with my salesperson that stated it was a used vehicle and I didn't have their warranty. I have spoken to the corporate office and the general manager. The general manager stated that I could purchase the parts out of my pocket and they would do the labor for free. I understand from their stand point that it's a used vehicle as they state continuously and I didn't purchase their 5,000  dollar 2 year warranty but a vehicle that I paid over 28,000 should not require repair work 13 days after I receive it. I mentioned to have them purchasing the vehicle back and was told that they would not purchase back at full retail price that I paid but at trade in value. I want the vehicle fixed as it should been before purchase or a full retail buy back.
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    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Serving Central and Western MA and Northeastern CT

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