Customer ReviewsforSonesta International Hotels Corporation

I found BLOOD on the bedsheets and they refused to refund my money. Absolutely disgusting and unsanitary that if I hadnt pulled back the blanket to look, I wouldve been sleeping in somebody elses bodily fluids because Sonesta doesnt change their sheets for every customer. DISGUSTING!!!!!!!!!!!!!

Would need to know which of our hotels this is about to investigate.  Please note Sonesta change sheets between each new guest!!

I stayed at Sonesta Select *********** ********************** from 12/27 12/31, where I actually stayed with them. The original dates were 12/27/23 1/4/24. However, we experienced a family emergency which caused us to cut our vacation short and travel to *******. After speaking with the manager to learn about our options, we were told that we could check out 12/31/23, and be refunded for the remainder of the stay. When asked for a check-out receipt, we were denied. After several conversations between our third-party booking site and Sonesta Selects manager and and learning that the early check-out was acceptable and the remainder of the payment for the original reservation would be refunded, we returned to *******. We checked into Sonesta Simply Suites ******* Gwinnett Place from 12/31 - 1/7. Our third-party booking site was unsuccessful in helping us get a refund for those dates not spent at Sonesta Select because they were unable to get in touch with the site manager. Then, I got another message from the third-party booking site that said the manager did not approve the refund because we had not checked outalthough we did check out with that same manager, asked for a receipt and were denied a receipt for our check-out because she said our third-party booking site would have to issue us a receipt. Not only did Sonesta Select *********** ********************** charge ** for the days we spent at their establishment, but they also charged us the full amount of the entire stay on January 4, 2024, for $692.71 on my account and another $326.79 on my fiancs account. I have left several messages for the manager to return my call. Still, no results. This was the worst experience that I have had with a hotel that claimed to be understanding and flexible in response to our family emergency. I would not recommend this establishment to anyone. Please beware of this company. The unprofessionalism, lack of communication, infidelity, and pure lies were not on my Christmas list!

This guest was refunded to the card on file, he called back to the hotel and wanting us to change the refund to a different card. I explained to the guests that we were not able to do that. He was clearly upset because.  Please close the case.

I checked in the room today seventeen hundred dollars for a month paid in advance I was there 3 hours the room smells absolutely disgusting. The betting smells like it's been used. It will make you gag. I called the front desk and told them I would like to leave. I would like a refund of my $1700. They told me there is no refund. The man had a very nasty attitude. Then he called **************** on me and Had me trust past off the property. The police and the hotel staff made me leave in the middle of the night. It is 38 outside. The hotel. Took my last $1700 off my card and told me that it's not refundable. The man that called the police told me he was the general manager of some sort. This is how they treat their guests at sanesta in ********, ****. The man needs fired. He falsified a police report and told the police that he feels threatened by me. I cannot believe this could happen to somebody

The customer is not a customer of ours.  This customer is a customer of the independently owned and operated hotel, which hotel is associated with us through a franchise agreement only. As a courtesy, weve forwarded the customer complaint to the franchisee/business owner to respond as it deems appropriate.  Please close the case with Sonesta.

Sonesta in *******, on Poplar street. The first time was good. I am a patient of ************ that his office connects to the hotel. It was very convenient and the room was clean. The next time I stayed this year 2023, the key reader didn't work so you had to have the staff let you in and out of your room. The bathroom and sheets were clean. The bathroom floor& kitchen was so dirty it was sticky got cleaning wipes, etc. I booked for 12,2,23 thru 12/8/23 and could not get a conformation from email from the front desk, I finally went to your direct line to book my reservation. Sent me a copy by email later. I called the front desk to verify my reservation, they told me didn't have one for me, so I booked again with the front desk, thinking my online was cancelled or never made. They finally sent a confirmation. I check in 12/3/23, they gave me a different quote, the room was dirty, loud partying, the hallways smelled like pot and it seemed the only guests staying were the staff, saw the dr. on 12/4 could not do surgery so wanted to check out early on 12/5 and go back home. The front desk said it was fine and they would email me a receipt beings I was leaving before the front desk opened. Never received . I realize on 12/8 that I was thanked and charged for 5 not for the 2. I get the run around from the staff, I file a dispute with the main office and was told it was up to the manager to refund un-stayed nights and if they declined there was nothing they could do.. They ran my card thru on 11-8-23 before I had even checked in. Do not stay at this horrible place. They are a total rip off. I have told the *************** they should not recommend. Unprofessional throughout from Main to individual hotel. I was overcharged for poor service and dirty facility,

The customer is not a customer of ours.  This customer is a customer of the independently owned and operated hotel, which hotel is associated with us through a franchise agreement only. As a courtesy, weve forwarded the customer complaint to the franchisee/business owner to respond as it deems appropriate.  Please close the case with Sonesta.