Complaints

This profile includes complaints for SharkNinja's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  SharkNinja

  89 A St Ste 100 Needham, MA 02494-2806

  
• 

  Euro Pro Operating LLC

  178 West Service Road Champlain, NY 12919

• 

  Shark Vacuum/Euro Pro

  5521 Schaefer Avenue Chino, CA 91710

• 

  Shark Vacuum/Euro Pro

  5521 Schaefer Avenue Chino, CA 91710

• 

  SharkNinja Operating LLC

  7603 Energy Pkwy Curtis Bay, MD 21226

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a Shark vacuum for $600 on October 6th 2023 I have been waiting for a refund till now and today is January 5th *********************************** emails that we have escalated the case nothing have been happening I have returned the product as per them they have received the product and they have confirmed it they said we are issuing a refund but the case is sitting with our team I don't know where my money is no company text 2 months to refund thank you

  

  Business Response

  Date: 01/04/2024

  Hello *********,
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We apologize for the delay in getting your refund.  We thank you for speaking with us today.  We have also sent an email so you will have a point of direct contact with us and we will work together to get this resolved.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  ***** on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 01/05/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Their rafing should go down, it took them to just keep on lingering on the refund for 2 months and I made a complaint to you guys then they refunded the same day, this is so disgusting ******************** that means they dont value customers they just save their a** to keep the ratings BBB
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   

  

  Business Response

  Date: 01/08/2024

  Hello *********,
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We again apologize it took so long to get your refund.  We understand your frustration in this process and it is not the normal way to get a refund it is unfortunate you had to go to these measures to get your issue resolved.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  ***** on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 01/08/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  For this long harassment of getting the refund back in 2+ months I should be getting  something extra
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Shark Rocket Deluxe Pro Upright Vacuum AND a Shark Light and Easy Steam Mop with a LIFETIME VIP Warranty directly from Shark in April 2015. The motor in the vacuum floor nozzle no longer turns the brush. The lights on the floor nozzle still illuminate, so I know it still gets power. When contacting Shark, I'm told that the warranty has expired after 5 years and the vacuum is now under a LIMITED warranty and that the floor nozzle is not covered. I was told that I could purchase the floor nozzle for $160+. When I responded that I could purchase a new vacuum for that price, I was offered a 50% discount for the part. Why would I purchase a part when the LIFETIME Warranty was purchased with the vacuum....and how does a LIFETIME Warranty expire and convert to a LIMITED Warranty? I want Shark to stand behind their LIFETIME WARRANTY and replace the floor nozzle at no cost.

  

  Business Response

  Date: 01/02/2024

  Dear *****************************, 

  We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

  We are also so sorry that you are having an issue with your unit and also your warranty. We completely understand your frustration with the warranty and the issue that you are having. 

  We are currently looking into your warranty and an agent will reach out to you soon in order to resolve your issue. Rest assured we will get this resolved so that you get you unit working again.

  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  Zachery on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 01/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/17/23 I ordered a replacement part from SharkNinja which I never received. I received a tracking notification that it was sent and then the tracking by ***** stopped showing an estimated date of delivery. Called SharkNinja and was told the item was lost in transit and they would refund the money. If I hadn't called, I never would have known the item was lost in transit. Waited a week and no refund and when I called, was given the run around that they had a backlog. After numerous, calls to SharkNinja with no resolve I contacted my bank and they were able to get a refund on 11/27/23 of $28.48 minus the shipping charges of $9.99. SharkNinja said they were only returning the face value ($28.48) of the item ordered. I was charged for shipping on the item that was not received and SharkNinja has no right to keep the $9.99 shipping charges on an item that was never received by me.

  

  Business Response

  Date: 12/29/2023

  Hello

  Hello ****
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We will try calling you today Dec/29/2023 at 9AM your local time to discuss this unfortunate incident.  If we get no answer we will leave a voice message.  We will also send an email so you will have a point of direct contact with us and we will work together to get this resolved.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  ***** on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 01/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **************

• Initial Complaint

  Date:12/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ninja dual brew coffee maker from Kohls in September. I had the item for two weeks before using it and noticed when using the pod function I was getting a lot of coffee grounds.. I tried using different pods, etc. and troubleshooting but nothing worked. I contacted the ninja company directly at their 800 number and they did a video troubleshooting with me on November 8. The representative told me they would mail out a pod adapter that should take care of the issue, and I should receive it in 2 to 3 weeks. I did receive a pad adapter which is exactly the same as the one that came with the equipment. I attempted to use it and had the same result, coffee grounds in my coffee. The email order form that I was sent indicated there were two items one I received on 11 November the other one said pending. I never received the second item. I called the company back today December 27 to tell them what they sent did not work and inquiring when I would be receiving the other adapter. I spoke to two separate representatives neither one of whom was aware of any other shipment coming or any other item in the order. The ************ I was given was to cut the cord of my current coffee maker on video and they would supposedly send a replacement of a new machine in 3 to 10 days. I asked the representative what I was supposed to do in the meantime, as I am currently able to make a pot of coffee without grounds, and he had no answers for me. I know from looking on the Internet that several other people have had issues with this product. I find the response from ninja to be highly unsatisfactory and I feel their claims in marketing this unit are fraudulent as the pod function does not work correctly I would like my $160 purchase returned to me or a new functional machine sent before I mail the dysfunctional one back so I wont be left without a means of making coffee for **** days!!!

  

  Business Response

  Date: 12/28/2023

  Dear *****,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

    We attempted to reach you this morning and left you a voice message at ************.  If you could please reply back to the email we sent you we will reach back to you to resolve this matter.
  
    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:12/27/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Shark customer service on December 2, 2023 because robot vacuum was not working and is still between the 12 month warranty. **************** rep made a video call and was able to determine the fault as the flashing lights of the machine generated the fault code and told me I would get a replacement unit. I received a ***** shipping label and was told that once the return the unit is processed at ***** the replacement would be shipped and would receive an email confirmation. I made the return on December 4, 2023. I did not get any emails and contacted customer service on December 13, 2023 to check the status. They told me the damaged unit was received and was still in a pending status, but they placed me on hold and escalated this case, and told me it would be processed and shipped that same day and take 3-5 business days to receive the new unit. It has been 14 days and I have not received the new unit or an email from Shark. I called this morning and again they told me that it was still pending, placed me on hold to escalate this request, and told me that it will be shipped today, and I was going to get an email in the next 30 minutes. It is the same thing they told me two weeks ago. It has been over two hours and I have not received anything. This is not the first time I have to call multiple times to see what is going on with something i bought from them. it seems to be common practice.I would like to have my money back or the item shipped today, as they told me, and receive shipping confirmation with a tracking number.

  

  Business Response

  Date: 12/28/2023

  Dear ******,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

    It was a pleasure speaking to you this morning.  We looked into your order with the tracking number from FedEx 788582113736 and it shows your Shark Robot will arrive January 2, **** by the end of the day. We do apologize for the delay and we appreciated your patience.
  
    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team
  
  
  

  Customer Answer

  Date: 12/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:12/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi! On December 1st 2023 I went to www.sharkclean.com looking for a vacuum cleaner. The Shark Stratos Upright Vacuum with TruePet Upgrade was $299, but when I went to check out the price went up to $499. I went to the chat asking what happened. The agent said that they only had a discount code, but when I tried it, the discount code was not working. The agent confirmed that the code was not working and that if I place the order, AFTER receiving the order at home, I could come back to them and they will require that 70% off is applied to your order. I asked how to request the 70% off and she gave me case number ********. I was worried because offering a discount after purchase didn't sound legit, but Shark is a well known brand so I trusted them. Just to be sure, I copied our convesation and saved it in a Word document. Shark does not offer to email chat transcriptions. After the vacuum arrived, I contacted the chat and gave the case number. I was told that offering 70% was a mistake and could not honor it. I insisted in honoring the 70% because that was the main reason I bought it. Otherwise I could have bought something similar at Target. Discount was denied. They could only offer 20% off and an accesory. I contacted customer service via email and the 70% off was also denied. They could only offer 20% off.Whether it was a mistake, I think the 70% should be honor it. I bought the vacuum thinking I would get what I was offered. I used the vacuum as soon as it arrived, so returning it will cost me restocking fees, so I am in a lose-lose situation. I prefer not to return it. It is a great vacuum for someone with 3 bunnies and 2 guina pigs. I hope someone can help me get the 70% off.

  

  Business Response

  Date: 12/27/2023

  Hello *************************, 

  We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

  We are so sorry that you are having an issue getting the discount that you were promised. We are currently looking into your issue and will send you a email in a moment in regard to your discount and the process. Rest assured we will get this issue resolved.

  
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  Zachery on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:12/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Ninja Foodi in about May 2023. The pressure cooker feature works well. When using the steam/crisp feature, there is a strong smell of heated/burning plastic. I rarely use this feature, but I would use it on occasion if it worked. After several calls to the warranty line, I reached a representative in mid- or late November 203. I had a video visit and was told I would get a call from the company. I never received a call or other type of follow-up. I have attempted to call back several times; however, I am placed on "eternal hold" and have been unable to reach anyone.

  

  Business Response

  Date: 12/26/2023

  Hello ***
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We wanted to let you know we will try contacting you at 9AM your local time today, Dec/26/2023.  If we receive no answer we will leave a voice message if possible.  We will also send an email so you will have a point of direct contact with us and we will work together to get this resolved.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  ***** on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 12/29/2023

  Better Business Bureau:I have reviewed the response submitted by the business

  They promptly contacted me by email and scheduled a call. The representative was professional and empathetic asking for a photograph of the item to be emailed. 
  

  In reply to the photograph being transmitted the company stated they would arraign for a replacement after receiving the defected item. However, they suggested that I keep the defective item until the replacement model was available. 
  

  I am open to the solution, but without completion of the process, and no timeline I wish to keep this complaint open. 
  
  Regards,

  ***

   

   

  

  Business Response

  Date: 01/03/2024

  Hello ***
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We are sorry we have not created an order to replace your Ninja OL701 based on the images you emailed us.  We are currently waiting on new stock to arrive, once they do come in we will set up an order to replace your Ninja.  We have also sent an email so you will have a point of direct contact with us and we will work together to get this resolved.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  ***** on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The shark robot was purchased on amazon it stopped working, contacted customer support asked to claim warranty. They refused and started saying that i need to troubleshoot with them over the phone and unless i do that they cant replace the unit. They wanted me to take it apart with a screwdriver just to trick me not to claim the warranty, since it states that if the unit will be tempered with. There is no where on the warranty its stated that i have to troubleshoot the unit in order to claim the warranty. Customer support refuses to give out last names or employee ids, using fake names ******, *******, etc.They claimed someone will call back from the warranty department no one did.

  

  Business Response

  Date: 12/26/2023

  Hello Maxim
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We just tried calling ************ and received an automated message to introduce myself, paused and no one answered just silence, we think we left a voice message.  We have also sent an email so you will have a point of direct contact with us and we will work together to get this resolved.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  ***** on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:12/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased #2 Shark/Ninja cordless pet vacuums on August 10, 2023 (order #************) which arrived in one package. The total purchase price was ******. Upon receipt I did not like the quality of both vacuums. I contacted them for a return prepaid shipping label. I was told I needed two shipping labels to process the return. I questioned this because I received them in one package. I returned both separately on August 30, 2023 via federal express. The tracking numbers are ************ and ************. They were received at Shark Ninja on August 31, 2023 and both signed for by a KBEERS. To date I have only received credit for one unit for $235.02 on September 27, 2023. I have called them several times with the most recently being December 18, 2023. During that call I was told that the second vacuum was never received. I told them I had proof of delivery. At that time they assigned me with an escalated credit reference #******** and was told I would receive a refund of $235.02 in **** business days. I disputed the charges on two separate occasions with Citibank to no avail. I would appreciate any assistance you can provide in obtaining my refund. I will never do business with this company again. Thank you for your help.

  

  Business Response

  Date: 12/22/2023

  Dear ***,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

    We attempted to reach out to you at  ************ and left you a voice message.  We have forwarded off your concern regarding your refund to our head office and will reach back to you as soon as possible.
  
    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 12/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Shark robot vaccuum in late July 2023. I called customer support and did a video chat with them trying to repair the product. After they were unable to repair it over the phone, they suggested I return the product for a full exchange on Nov 25, 2023 with the promise that the item would be replaced for free and shipped within 3-5 days of receiving it at the shipping location. I took the item to Fed Ex in a box with shipping label attached and waited and waited. The item still shows "on hold pending return" yet, shark received my return 12/7/23 according to the tracking numbers. I have made multiple emails trying to resolve this and 3 phone calls. Each time I'm promised they are escalating it and it will be shipped out within 3-5 days. It's been nearly a month now. I'd just like my product shipped to me or a refund in full so I can purchase a different vacuum elsewhere. I've already provided them with tracking numbers and order numbers multiple times trying to resolve this issue myself.

  

  Business Response

  Date: 12/21/2023

  Hello ***************************, 

  We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

  We are so sorry that you still have not received your unit yet and we completely understand your frustration, we are currently looking into why your order is on hold and will have it sent to you rate away. An agent will email you soon in regard to your concern.
  
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  Zachery on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 12/24/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********