Furniture Stores
Jordan's Furniture Co., Inc.This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Furniture Stores.
Complaints
This profile includes complaints for Jordan's Furniture Co., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 52 total complaints in the last 3 years.
- 19 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/09/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 6-piece leather sofa from ******** Furniture in *********, ** which was delivered on 10/4/2023. Background, we spend the months of December through mid-June in ******* so within the year two switches on the recliners broke and there is abnormal wear on one headrest of the sofa. I called ******** around October 2024 to resolve the issues. The somewhat rude customer service refused to do anything about the abnormal wear of the sofa even though it was used less than 6 months. Coming back from ******* in mid-June of this year, I had the switches replaced, but they will not entertain the abnormal wear problem. Having spent over $12,000 at this store for the sofa (~$5000) and a bedroom set did not phase the customer service ***** I did purchase the best warranty that was offered to me by the salesperson. For the amount of money spent on this furniture and the problems I have encountered, I believe I should have the headrest repaired or the chair section replaced. I have owned 4 other leather sofas in various house both here and ******* and none have had this abnormal wear during normal use. Maybe "*******" should get involved.Business Response
Date: 07/09/2025
We are sorry for your experience *******. I have attempted to reach out to you and have been unsuccessful.If you could please call us at ************ we will be happy to assist you with your concerns.Initial Complaint
Date:07/01/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern,I am writing to formally file a complaint against Jordans Furniture regarding a defective blue electric recliner I purchased on May 13, 2023, for $1,099, along with a Protect-All warranty for $120.89, totaling $1,********* the time of purchase, I was explicitly told that the Protect-All warranty would cover any issue with the recliner. I was also assured that if the recliner could not be repaired, I would receive a replacement or store credit to purchase another recliner. That promise has not been honored.The recliner has already broken twice. The first issue was repaired in January 2024. The second failure occurred in April 2025, and I was told the manufacturer had gone out of business and the necessary parts were no longer available. Jordans Furniture claimed they were looking for alternative parts to complete the repair, but it is now July 2025, and the claim with Protect-All has been open since April with no resolution and no updates.This is completely unacceptable. I purchased the recliner and warranty in good faith to prevent this type of outcome. Instead, Im left with a broken chair and no support or accountability from either Jordans Furniture or the warranty provider.I am requesting that Jordans Furniture issue me a store credit for the full amount paid ($1,219.89) so I can select a functioning recliner of my choice. I am beyond frustrated by the delays, the broken promises, and the failure to stand behind the warranty and the product.I urge the Better Business Bureau to assist in holding Jordans Furniture accountable and ensuring they make this situation right.Sincerely,[**** Best][********************************]Order/Purchase Date: May 13, 2023 ******************* Recliner Total Paid (including warranty): $1,219.89Business Response
Date: 07/02/2025
We have reviewed the claim submitted for the customer's recliner. Unfortunately, the issue is not covered under the terms of the warranty agreement. We have communicated this information with the customer and have made arrangements for a warehouse repair of the recliner to resolve the concern. The repair is scheduled, and the customer has been informed of all relevant details.Initial Complaint
Date:06/07/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a sofa and swivel chair from Jordans. The sales *** never explained to me verbally that it was a "special order." Nowhere on their website does it describe what a "special order" is. I included a document with this complaint that depicts "Standard Features and Options" for the set I purchased and the version of the sofa I purchased is portrayed there so how can it be a special order?When I received the merchandise, I found that they were not functional. The sofa was too thick and too big and I couldn't lay down on it without rolling off. I have a bone on bone left hip and I had to keep hoisting myself back onto the couch. The sales *** told me to "have some children jump on it to decrease the cushion size." It was TOO big and bulky for my small frame. It could have been a dangerous situation if I feel off the couch as I am almost 70 years old. The swivel rocker was also poorly functionally designed and I couldn't sit comfortably on that either.Furniture is a functional item and there should be a "testing" period to see if it fits/suits the customer and the customer should have the option to return them without having to pay a "special order" fee which I don't believe this order was. It only took me a day to realize that the sofa and swivel chair would not work for me functionally and I called ****** immediately. I had to pay a delivery fee to transport the furniture here, a delivery fee to send it back to the store and over $300 to 1-800-GOT JUNK to dispose of my old furniture. These fees, coupled with the "special order" fee come to $1436.71. I now have NO living room furniture and have to pay Jordans $1,103.51 for ABSOLUTELY NOTHING. This is absurd and very poor business practice.Business Response
Date: 06/09/2025
Good afternoon and thank you for reaching out. We did try contacting you regarding this matter and left a voicemail. When you have a moment, please give customer service a call back at ************ to discuss further. Thank you.Customer Answer
Date: 06/23/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Someone from ******** customer service department called me on June 9. I returned her call on June 10. During the phone conversation, the *** said that my 30% special order fee what going to be refunded to my ******** credit card issued by *******. She also said that the second delivery fee would be waived but I would have to pay the original delivery fee. I told her that seemed fair and I thought the matter had been settled.
However, on June 20, another customer service *** named **** called me and said that I was only getting $117 refunded to my account. When I asked him what this figure ***resented, he wasn't quite sure. ** also told me that the 30% special order fee WASN'T going to be credited to me. I told him I felt like I was getting the run around because I get a difference answer every time I speak to a different ***. ** also told me that he couldn't tell me what my balance was because he didn't have access to that information. That doesn't make any sense to me.
In all of my transactions with Jordans' customer service, no one has ever put anything in writing to confirm what they told me on the phone even when I asked for it. This, to me, is unprofessional behavior and I am very surprised that an operation like Jordans Furniture operates in this sleazy kind of way. I would more expect this kind of behavior from a discount furniture store. Plus, you pay TOP DOLLAR at Jordans Furniture. The way I have been treated is unacceptable.
Thank you for hearing my side of the story.
Regards,*******
Business Response
Date: 06/23/2025
Good afternoon and thank you for reaching out. Upon further review we will refund the special-order fee. We left you a voicemail regarding this information. In the end, your responsibility will just be the original delivery charge. We are sorry the furniture did not work out for you. if you need to discuss further, we can be reached at ************. Hope you have a great rest of your day!Initial Complaint
Date:06/05/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband and I have been going back and forth with customer service regarding our mattress. We came to a resolution in which was on a recorded line by employee ****** ****** stating that the remaining balance of the loan would be waived and a credit of $2250 will be applied to our account towards a future purchase. Upon calling back today, June 5th, ****** confirmed that she misspoke and therefore despite her error would not be honoring her statement of the balance plus an account credit. The mattress had already been returned so were now left with nothing and paying for a mattress we no longer have.Business Response
Date: 06/06/2025
We're sorry to hear about your experience, ********. We did attempt to reach you regarding this matter. If you would like to discuss your concern further we would be more than happy to help. Please call us at ************.Initial Complaint
Date:04/07/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a high-end couch from Jordans Furniture last summer along with their hassle-free protection plan, which explicitly covers accidental tears. Recently, I filed a claim for a tear on one of the cushions. The representative advised me to include any additional blemishes, so I listed a few very minor marks. Despite this, my claim was denied on the grounds of substantial damage, with references to stains that were not present in the photos I submitted.I attempted to clarify that my primary concern was the tearwhich is clearly covered under the policybut my follow-up was ignored. It feels like I was misled into providing additional details only for them to use it as a basis to reject my legitimate claim.This experience has been incredibly disappointing, especially as a longtime customerBusiness Response
Date: 04/08/2025
Good morning, thank you for taking my call today, it was a pleasure speaking with you. I'm glad we were able to come to a resolution for the sofa.
If you do have any further questions or concerns, please don't hesitate to reach out to our customer service team at ************. Thank you for shopping with ************** Furniture.Initial Complaint
Date:04/01/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a Full size mattress in May 23, 2020, it has a (10 year warranty)The mattress is defective by the middle sagging (pic attached).Original foundation was defective, it was replaced by ******** with another DEFECTIVE foundation delivered by them to me, & now as of 3/28/25 another foundation was given to me and its still not fixing the sagging of the mattress. ******** gave me a full size bed frame (which wasn't required) & gave me these two lift pads to fix the sagging of the mattress. Now they want to mail to me a full size mattress topper to fix this. They sent (2) technicians to my house to measure the mattress and the techs said that the mattress was defective. ******** is stating that the reason the mattress has the dip in the middle was because of the foundations being defective. The mattress is covered under the warranty and they refuse to replace it because it doesn't meet the measurements for warranty. The first tech came to measure the mattress and i missed the warranty by a 1/8 of a inch now the last tech said it was a ********** meets warranty, customer service lady says no because the foundation was defective. They are playing games back & forth. I have to go see a chiropractor 2 times a week now due to the back issues (which i mentioned and she doesn't respond to) i am receiving from this mattress. Imagine sleeping on a mattress that is defective and your body/back cannot get the proper support it deserves? I so beyond ****** off with ******** right now, now she is saying that she is trying everything for me & that she understands my frustrations and to hang in there, she understands how i feel, this is absolutely awful. Help me out with a new full size mattress, STOP with the GAMES!!! They get your money and when there is a issue they try EVERYTHING to avoid replacing your mattress because they blame it on manufacturer's measurements. To top it all off she offered me a $100- credit towards another mattress, a WHOPPING $100.00! WHAT???Business Response
Date: 04/01/2025
Good afternoon! Thank you for taking the time to speak with us today. I see we were able to resolve your concerns by providing you a reselection offer and waiving your future delivery fee. If you have any further questions or concerns, please call **************. Thank you for shopping with **************!Customer Answer
Date: 04/01/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***** ******Initial Complaint
Date:02/06/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2/6/25:We purchased a Flexsteel sofa and loveseat in February of 2023. Within several months, the fabric on the sofa cushions and arms was pilled and looked terrible. We paid more than $4,400 for the two pieces. At purchase, we had received three years of 'fabric guarantees' in the event anything happened. The furniture is used by adults only.On January 17, 2025, a ******** **** *****, came to our home and 'treated' the sofa with what is basically a tool to scrape off the pills. When ***** arrived, he agreed that the fabric looked like it was a problem. After his treatment of the cushions, it looked worse than when he started. The fabric was now worn looking and loose where it wasn't previously. While the young man was at our home, he called an associate who told him he used the incorrect attachment on the tool. He used a black attachment and should have used a white one. After making the mistake, he quickly left our home.We contacted ******** again. They now refuse to do anything regarding the inferior quality of the fabric or the damage caused by their employee. Jordans is stating that pilling after six months is normal 'wear and tear.' This is simply not true. This is our second Flexsteel set and the prior set did not age like this set.We asked the cost of replacing the covers and were finally advised today that we could purchase the same fabric cushion covers for $500 each. It is absolutely absurd to suggest that to resolve the inferior quality, we can spend another $1,500.We expected a good product and good service from ******** and received neither. We recommend you take your business elsewhere. The deceptive practice of ******** is absolutely unacceptable.Business Response
Date: 02/07/2025
Thank you for contacting Jordans furniture with your concern. I see you were able to connect with a customer service specialist this afternoon and it appears we are moving forward with ordering new seat casings, which will be shipped to you via *** when they arrive.
Should you have further questions or concerns, please dont hesitate to reach out to us.Customer Answer
Date: 02/11/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
********* ********Initial Complaint
Date:01/27/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were scheduled for 9:30 to 11:30 and they didnt show up until 5:30 pm Once they did show up guys were very polite but in a hurry to leave We had to spend almost an hour to make sure that mattress was not hitting frame with new lifting base We paid for delivery and set up what we got was delivery and dump.We would like fee for delivery waved and credited to our CC Maybe next time we will go to competitor This is not satisfactoryBusiness Response
Date: 01/28/2025
Good morning. We sincerely apologize for you unsatisfactory delivery experience of your new mattress and powerbase on 1/22/2025. It appears the delivery vehicle broke down on your delivery route that day. We have credited back your delivery fee, and it will be refunded to your **** card. You will see this credit reflected in your account in the next 3-5 business days. If you have any concerns regarding the setup of your new mattress and powerbase, we would be happy to schedule a service call with a Jordans technician. If you have any questions or require further assistance,please call **************. Again, we apologize for the inconvenience this has caused you. Thank you for shopping with Jordans.Initial Complaint
Date:01/19/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nine years ago, my family purchased a mattress and had a positive experience, which led us to return. We were assisted by salesperson named ****, who was exceptionally helpful. We specifically requested a mattress that would be equivalent to the one we purchased nine years ago. **** presented us with several options, emphasizing which mattress would best match our previous choice. After trying out the selections, we decided on a plush mattress.Unfortunately, after just a few nights of use, I began experiencing severe back pain, making it impossible for me to sleep comfortably. I reached out to ****, who advised me to allow for a break-in period and reminded me about the 30-day break-in policy. However, the pain persisted, and we felt it was necessary to switch to a firmer mattress, which **** assured us was the equivalent of our original purchase.The replacement firm mattress arrived, and to our dismay, it is uncomfortably hard. Despite our understanding of the break-in process for new mattresses, we believe that the issues are far beyond what can be attributed to this period. We paid $4,500 and now find ourselves in a regrettable situation. Additionally, it is concerning that we were never evaluated on the ********* machine, which may have ensured we made a more suitable choice for our needs. We trusted that Todds recommendation was based on a thorough understanding of our previous mattress, but it has proven to be an unfortunate oversight.After contacting **** again to request a return of our original plush mattress, which had only been taken away 24 hours prior, we were told no. This one was more tolerable than the firm but neither pain free. This has added to our frustration, as we are currently unable to sleep on either mattress. We still need a new mattress; we just do not want these two. We feel that our situation has not been met with the compassion and understanding we desperately need.Business Response
Date: 01/21/2025
Thank you for taking the time to share your feedback. We're very sorry to hear that you're experiencing a discomfort with your mattress purchase. I do see the sweet dreams offer was offered and you are currently unhappy with the recent mattress. I do see that you have been in contact with our sleep lab managers, and we are committed to continuing to work with you. Please contact us directly at ************. We look forward to speaking with you.Customer Answer
Date: 01/21/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQIn response, I have already contacted the mattress department and **** my sales person as well as the manager have declined my request and said there was nothing more they could do for me. I am looking for someone else to assist me in resolving this matter thank you in advance.
Regards,H.
Initial Complaint
Date:01/11/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a power base from Jordans recently and was told when sold, the base would fit any existing headboard and footboard we had at home. Once delivered- the base does not fit at all. Weve had discussions with customer service and the sales person with no resolution and extremely poor follow through and communication. Jordans is refusing to stand by their product and the only solutions provided were making changes to our existing furniture or simply not using a baseboard- neither suits our desire. I believe we should receive a complete refund as Jordans will not allow a return. Expectations were set and 100% not met by the product nor the customer service team.Business Response
Date: 01/13/2025
Good afternoon. We are sorry to hear about the powerbases not fitting inside the current bed frame. I see that a manager has offered a set of headboard brackets at no cost along with free install, or 25% off a new bedframe. Unfortunately, we could not anticipate that the current frame you have would not support a standard size adjustable base. I see that it was decided to have the headboard brackets shipped via *** for self-install. If you change your mind, we are happy to send out a team to install them or still honor the 25% discount off a new bedframe. If you have any further questions or concerns, please feel free to contact ******** **************** at ************. Thank you!Customer Answer
Date: 01/13/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The offers to rectify the situation require changing our existing furniture or purchasing additional pieces and spending more money, which is not something we were ever interested in doing. If we wanted a different head and baseboard we would have purchased. We were assured that the power base would work with existing furniture and that has not met expectations. We would be happy to return the item, however Jordans will not allow and simply offers only solutions that require new furniture we would have to pay more money for or altering our existing furniture- neither are customer service solution oriented. A 25% discount to replace furniture we already like and had no need to replace before this is laughable as a solution. It should also be noted that we have had to chase Jordans for every answer and have had to follow up. It is clear the customer service is lacking and inability to stand by their sales tactics- very concerning. Resolution would be allowing return of this item that clearly does not meet the needs or expectations and was sold with complete incorrect information or providing a refund.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,********
Business Response
Date: 01/15/2025
Good afternoon. We are sorry that the powerbase was unable to bet up in your bed frame. I see that to resolve the issue you have been experiencing we have shipped out new headboard brackets through *** to you as a courtesy on 1/13/2025. You will receive the new headboard brackets in the next 1-5 business days. We would be happy to send a technician at no cost to you to assist you with the installation of your new headboard brackets. If you would like to schedule a courtesy service call or if you have any questions, please call **************. Thank you!Customer Answer
Date: 01/16/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The business response regurgitated previous information and does not appear to have read my last response. I have clearly stated I do not want to alter my existing furniture. As previously indicated resolution for me is returning the item, which I would be happy to do yet wont allow or my refund of purchase. It is very apparent customer service and standing by what you sell is not part of your value. Continued offers that put no ownership on the business seems to be the game continued to be played.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,********
Business Response
Date: 02/03/2025
Good afternoon, thank you for reaching out. I reviewed your account and see we have processed a credit on January 30 for the return of the powerbases. You should see that credit posted to your account within 3-5 business days from January 30. If you have any further concerns or questions, please feel free to reach out to customer service at ************.
Jordan's Furniture Co., Inc. is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.