Complaints

This profile includes complaints for Potpourri Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Potpourri Group, Inc. has 10 locations, listed below.

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• 

  Potpourri Group, Inc.

  101 Billerica Ave N Billerica, MA 01862-1271

  
• 

  Potpourri Group, Inc.

  PO Box 3350 Chelmsford, MA 01824-0950

  
• 

  Potpourri Group, Inc.

  PO Box 3331 Chelmsford, MA 01824-0931

  
• 

  Potpourri Group, Inc.

  59 E Garfield Rd Aurora, OH 44202-8801

• 

  Potpourri Group, Inc.

  101 Billerica Ave Bldg. 2 Billerica, MA 01862

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered pants and received them. They did not fit and I used the **** label included to return item. After 2 weeks I called to inquire about refund. They said item wasn't received and that I had to wait 6 weeks. I called after six weeks and they said item was still not received and I should just continue to wait.

  

  Business Response

  Date: 07/15/2025

  I have an email from ****** that state that she was refunded for this just yesterday. The return was done over the weekend, so just have her get in touch with them. And this should be all set and resolved since we did the return yesterday. And I do have an email back from them stating that the buyer has been refunded. 

  Customer Answer

  Date: 07/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:06/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of peanuts pants and peanuts socks paid twice over the course of two months but never received them. Just want them delivered via federal Express asap

  

  Business Response

  Date: 06/28/2025

  Customer made the complaint on 6-12-25 the order shipped out on 6-11-25 order number ******** he should have the order at this time

• Initial Complaint

  Date:06/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 10th day of each month, starting in July 2024 ending May 2025, this company has take out of my checking account $21.55 for a SCAM/FRAUD subscription. This was NOT A Subscription that I purchased. The company returned 4 months of $21.55 (Totaling $86.20), to my credit union account. Now I demand the remaining amount of $172.40 be placed back into my account.

  

  Business Response

  Date: 07/08/2025

  This is for ********, this *** signed up for the rewards program, gave him the number to call to cancel the program. I guess that is what he did and they refunded back portion of his money. Now he wants more, he is going to have to deal with them. All right, that is the outside. That is a 3rd party that handles that for us. So he is going to have to deal with them and the fact that they already gave him back a portion of the Money means probably you have already, you know, closed the case on this. But yeah, we have already this has already been taken care of. I have already called this 1 in already, thank you.

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a Christmas present, in December 2025, I purchased a ukulele for @$30 from young explorers online. Subsequently after that $30 charge on my credit card, I was charged a re-occurring monthly charge on my **** as follows: 1/6/25 $18.14, 2/5/25, $18.14 & 3/7/25 $18.14. I am 90, so when I noticed it in March, I called customer service and they said they would take care of everything no problem. I noticed instead of the $52 credit they owed me, I only received a $14 credit. I called today, May 7th & talked to another customer service agent and explained I was supposed to receive a $52 credit for reoccurring charges. The customer service agent said Ill give you a $16 credit. This company still owes me $22, Ive had to call twice & I find it very dishonest what theyve done, especially when they have a Better Business Bureau logo on their website. I dont think they do very good business when theyre taking advantage of a 90 year-old woman, living on Social Security, who only wanted to buy a gift for great great grandchild. **** for listening.

  Customer Answer

  Date: 05/18/2025

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 07/13/2025

  This has to do with a rewards program as well. They need to call this number ************. To cancel the program through the young explorers and see if they could get back any money back on the program if they never used it or, you know, I do not know forever how long they may have had it for, but they need to call that number to cancel the program and work out what whatever financial money they think they have coming to them or whatnot with that with that phone number I just gave you. Thank you
  

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep disappointment and frustration regarding the recent closure of my **** account based on incorrect information from over 20 years ago. It is unacceptable that ************* would take such action without properly verifying the facts.I previously had a Chadwicks credit card, which was paid in full and closed with a zero balance. There is no justification for suddenly using an account from decades ago as a basis for closing my **** account, which has remained active and in good standing. Your actions are not only unprofessional but also legally questionable.I will never understand why ************* is attempting to revive an old, fully settled debt from over 20 years ago. If you believe otherwise, I challenge you to gather all records from 1993 to 2025, and you will see that your decision was made in error and has unfairly impacted a loyal customer.I request an immediate review of this matter and expect a formal response explaining your actions. If this issue is not resolved fairly, I will explore all available options to protect my rights as a consumer.

  Customer Answer

  Date: 04/13/2025

   I didnt file a complaint against this company. Not sure how BBB got the company mixed up. Please review my original complaint for details. I filed against a different company.

  

  Business Response

  Date: 07/13/2025

  This individual placed an order or had a credit card with the Chadwicks credit card catalog. We purchased that catalog back in like 2020 2021. So whatever issue she had with that company is beyond us or before us when we bought this, the catalog out. So she is talking about a problem with some commodity bank with the Chadwicks credit card. This is all before we actually purchased the company, so she would have had to deal with them on this this has nothing to do with with us right here now. We do not have any kind of credit cards or anything like that at all. So she is going to have to deal with that bank and resolve it on our own. Thank you

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a one time purchase from this online vender which I returned. Without my knowledge or consent, Pyramid Collection enrolled me into a rewards program and has been charging me $19.95 per month on my credit card for the past ************************************************************************ for a couple of the charges. I have yet to receive any credits. I want all of the $239.40 that Pyramid Collection unlawfully charged my credit card.

  

  Business Response

  Date: 03/19/2025

  The membership was not under Pyramid Collection but under Catalog Favorites and the customer was issued a full credit for what she was billed which was $199.50.

  Sincerely,

  Customer Service

  

  Business Response

  Date: 03/19/2025

  The membership was not under Pyramid Collection but under Catalog Favorites and the customer was issued a full credit for what she was billed which was $199.50.

  Sincerely,

  Customer Service

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Dear Sir/Madam:

  As of the date of this writing I have NOT received a refund of $199.50 from PGI as they have stated to you.  I have reviewed my CITI **** online account and I contacted a **** **** representative tonight and confirmed a credit had NOT been deposited nor is there a credit pending.

  I am also enclosing my **** statements showing the monthly charges of $19.95 for the dates of **************.  

  If at such time I receive a credit of $199.50, I will consider the matter closed.
  I greatly appreciate your assistance in this matter.   
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************, a subsidiary of Potpourri, has a catalog of children's toys. My mother, who was approximately 89 at the time, placed an order for her great grandchildren on the phone. Someone at Young Explorers sold her a "subscription" for ***** a month since 2022 (per their admission). My mother is operating at about 60% of her cognitive abilities and was not of sound mind when she agreed to these charges. I find it disgusting that this business preyed on my elderly mother to get her to agree to these charges where were apparently supposed to be charged into perpetuity. I took over her credit card account when she recently entered a nursing home and discovered these. The vendor provided credit for 6 months. I believe that she should completely refund the entire amount of the description. And, I believe that this is a completely unethical business practice to take advantage of a senile old woman who is just trying to buy a toy for her great grandchildren. It's predatory, unethical and disgusting.

  Customer Answer

  Date: 03/23/2025

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 07/13/2025

  Rewards programs they need to call ************ for the young explorers to cancel that program and to see if they can get any money back to them if they have never used the program or they have had it for a certain period of time, they might be able to get a credit back for, you know, some of the months they may have been charged for it, but that is the number they need to call to resolve it and cancel it. Thank you

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a member of the Pyramid Collection VIP since 2019 and my membership was cancelled without any notification on Feb 21, 2024 due to my credit card on file having been compromised and the monthly charge for February declined. I logged onto my account on Feb 20th to provide a new credit card number and there was no where on the site that I could do this. I called customer service on Feb 21st at 10:16 am and spoke with ******** to provide a new credit card and was told my account had been already been cancelled that same day. I was also told that there were no means to update my credit card and that I would have become a new member at $19.95 a month vs the $12.95 month I was paying. ******** also stated I welcome to file paper copies of my receipts and claim forms for the purchases made during the period I was still a member.Since I no longer had online access to download a printed claim form, I emailed customer service 3 times requesting a claim form and none was received even though an auto response stated they received my email request. I emailed 42 rebate requests individually and provided receipts and received auto acknowledgements on each email confirming receipt. I never received a rebate check for my purchases.On Aug 30, 2024 at 8:40am, I contacted customer service and spoke with Day who stated they received my emails but no receipts. The receipts were attached to each email and if they did not receive the receipts, they should have contact me telling me in order for me to resend. The attachments show on the emails that I sent.I have uploaded as much documentation that I can within the 5 mb maximum file size. I am happy to provide all the emails via an alternate means if requested.

  Customer Answer

  Date: 03/06/2025

  I have not heard from the business in response to my complaint.

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We keep getting e-mails from them and have sent un-subscribe at least 20 times but to no avail. Could please tell them to stop sending e=mails to ***********************

  

  Business Response

  Date: 02/12/2025

  We involved our marketing team, and they have taken care of it. 

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a Christmas present on 12/16/24. One 1/16/25, I noticed a charge for ***** on my Debit card from this company. I did not make a subsequent purchase after 12/16/24, so didn't know what this was for. I called the number on my statement and was told when I placed my order online (which is the only way you can place an order), I was automatically registered for their rewards program which costs ***** per month. I was never informed of this when I placed my order, nor was there any information about this in any order related emails. In Googling, I found this is a scam, that many other people have been charged money for something they never signed up for. Their website ******************************* states that they are a BBB accredited business. Please review this company as they should not be accredited by the BBB.Also, this company provides no way to log into their website so I can remove my debit information to prevent fraudulent charges. If they don't refund my money per my request, I will report this as a fraudulent charge to my bank and cancel my card.

  

  Business Response

  Date: 01/29/2025

  We have forwarded your complaint to the Rewards program to escalate your refund request. Ater you checkout, you must select the box accepting the terms and conditions of the rewards subscription to get enrolled in this program.