Business ProfileforAlder Partners, LLC

Good day,My name is ************************* and I'm inquiring about a charge that was posted on my bank card without my authorization on 4 April 2024 In February 2024, I sent a letter to your establishment(Planet Fitness -******************) to cancel my membership. I was told that I couldn't cancel over the phone even though I no longer reside there. I lived in ************** and have been back here since July 2021. My stay there was only temporary(to be exact 7 months). When I saw the charge, I called immediately. The person I spoke to stated that the account was not cancelled and they didn't receive the letter and that because I was not in **, he would cancel it and speak to my manager about crediting my account. I spoke to your manager and according to him, you stated to him that my account would not be credited due to (1)you have no record of the letter and (2) that the account can't be credited because it's already cancelled. This is absurd and unacceptable. I am waiting for a response as to how you will resolve this issue. All the appropriate steps were followed on my end. If I was there, I would have gone to the location. You can see that I have not been in that facility since 2021.Thanks *************** ************