Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a mass save company. They took a 500 deposit,. I spent a weekend prepping my house took a day off of work and paid 1k for a dumpster. they no call no show the day of job. I called 5 times . It's almost like they don't exist. No one knows why they didnt show up or even seems to know who is actually gonna do the work No responses from anyone, No contact. Now I'm out a weekend, A day of work. 1k for dumpster. The worst part is i am forced to pay every month with mass saves.

  

  Business Response

  Date: 06/27/2025

  Hello ******.  We're sorry to hear about this, it's definitely not the type of experience we want our customers to have.  I forwarded your concerns to the appropriate management and I have been told that ****** ****** has reached out to you.  Please work with her but if you do not come to an acceptable resolution feel free to reach back out here.

• Initial Complaint

  Date:06/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract called Maintenance Value Plan (***) with HomeWorks Energy *** (HWE) 06.09.2022 effective 09.18.2024. *** provides preventative annual maintenance of inspection and diagnostic testing of all components fixed at $289.00/Yr. Not included is labor and material costs for system repairs, but a 10% discount is included on those repairs. As of Mar 21, 2025 *** refuses to honor the signed contract that consideration had been given on 09.19.2024 when I made the first contract payment. My credit card was charged $349.00 vs. the $289.00 *** signed contract, a $60.00 overcharge. Various emails back and forth and HWE has a new plan called ECP. I reviewed it and want to keep the *** plan but HWE is now refusing to honor the original signed contract and is forcing customers to move to the new ***.

  

  Business Response

  Date: 06/25/2025

  Thank you for bringing your concerns to our attention through the Better Business Bureau. We take all customer feedback seriously and want to provide a clear explanation of your maintenance plan situation.  After reviewing your account history, I'd like to clarify the timeline and circumstances regarding your Maintenance Value Plan (***):

  
  Account Timeline:

  
  September 20, 2022: Your HVAC system was installed
  September 14, 2023: First preventative maintenance service completed at no charge (included with your original installation)
  September 18, 2024: Clean and tune service completed for $349
  Maintenance Plan Status: Your *** contract required an annual payment of $289 to maintain active coverage. Our records show that after your complimentary first-year service in September 2023, no payment was received to renew your *** plan for the following year. When you scheduled service in September 2024, the *** had expired due to non-payment, which is why you were charged our standard service rate of $349.
  New ************* Plan (ECP): On November 21, 2024, our team member ***** sent you documentation for our new ************* Plan (ECP), which replaced the discontinued *** program. The *** offers enhanced benefits, including an increased discount of 20% on repairs (up from the previous 10%). While we understand your preference to maintain the original *** terms, this program is no longer available due to necessary adjustments for rising material and labor costs, and improved service offerings.

  
  Resolution Path: We value your business and would like to resolve this matter. I'd be happy to discuss enrollment in our current ECP program, which provides similar preventative maintenance benefits with enhanced repair discounts. Our customer service team is available to review the plan details and address any questions you may have.

  Customer Answer

  Date: 06/25/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  My Contract payment was made on time on September 18, 2024 when Cleaning and tuning service completed for $349 but should have been $289.00 ($60.00 overcharge) as stipulated in the **** two days before the two year anniversary date of September 20, 2022 when the **** system was installed.  I will type in the *** contract language below but please see the prior attached *** contract under Pricing and Terms.  I will make comments in brackets with capitals:

  Customer grants ******************** permission to store payment information on file for future billing of this agreement {HomeWorks Energy NEVER ASKED FOR MY BANKING INFO}.  In the absence of a requested cancelation {I NEVER REQESTED A CANCELLATION}, Customer will be billed automatically on an annual basis starting 23 months after instillation of the above equipment {I WAS NEVER INVOICED, MY THE SEPT 18, 2024 CLEANING AND TUNING WAS MY PAYMENT WITH A $60.00 OVERCHARGE}.  Customer understands this agreement only covers the above-specified equipment installed by HomeWorks Energy.  These terms and conditions are agreed to by the Customer and ********************, LLC.

  As you can read in the typed in contract language it was up to HomeWorks Energy to charge or bill me. 

  I am pasting in from HomeWorks Energy response that is factually incorrect and corroborated with their own *** contact.

  Our records show that after your complimentary first-year service in September 2023, no payment was received to renew your *** plan for the following year {IT WAS HomeWorks Energies RESPONSIBILITY TO BILL ME}. When you scheduled service in September 2024, the *** had expired due to non-payment {THIS IS NOT WHAT THE CONTACT STATES, IT'S HomeWorks Energies RESPONSIBILITY}, which is why you were charged our standard service rate of $349.

  HomeWorks Energy states that on November 21, 2024 team member ***** sent you documentation for our new ************* Plan (***).  It was actually On Fri, Nov 15, 2024 at 3:16?PM was the first time I had ever heard of the *** plan and this was in response to my requesting and receiving on November 21, 2024 a copy of the paid invoice from service date September 18, 2024, because I thought I was owed $60.00.  It was also on November 21, 2024 that I sent HomeWorks Energy a signed copy of the contact because what the contact stated and what was billed were different.

  I never received any kind of proper billing as stated in the contract and HomeWorks Energy never approached me in any kind of a timely manner that they would like to get out of the signed contract dated June 9th, 2022.  I only found out about it because I was questioning what I was billed versus the contract.  We have a properly signed contact with consideration paid on my part and on time.  I look forward to HomeWorks Energies next *** visit that should be on our about September 18th 2025 for the Annual Price of $289.00 and they can even adjust the price at that time by $60.00 or invoice me at any time per the ***.

  Regards,

  **** *****

   

   

   

   

   

  
  Regards,

  Evan

   

   

  

  Business Response

  Date: 07/09/2025

  Hello ****.  We offered to issue you a refund of $60 or the entire visit and start you on an ECP plan, both of which you refused.  The plan youre now asking for is no longer available.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Company performed an onsite visit to service a high-efficiency boiler for a hot-water heating system the Company previously installed. At the time of the visit, the outside temperature was only 20 degrees, but the serviceman nonetheless shut down the system, The house is an antique (1763), and there are expected gaps in insulation given a stone foundation. The interruption of the system caused a pipe to freeze that caused pressure in the system resulting a leak to occur within the day, that grew to a stream of water several days later, causing damage to walls, carpet, underlayment and trim. Homeworks declined to send an emergency crew, and so we engaged a general contractor and a plumber to open the wall, and repair the pipe. Both parties (and another expert plumber) determined the burst was the fault of Homeworks. The plumbers said that they would testify that the system should never be shut down at such low freezing temperatures, and that doing so was negligent. At the time of the damage, Homeworks committed to paying for repairs, and then decided not to do so. Given that Homeworks caused the damage they should pay for the cost of repairs. The Company is aware of the claim and has been supplied with support. If not settled through BBB, we will continue with litigation.

  

  Business Response

  Date: 06/02/2025

  HomeWorks writes in response to Mr. ******* ******** complaint to the BBB. We have tried contacting ********* through his attorneys and directly, but have not been able to make contact with him to discuss the matter. Specifically, the phone number and the email provided do not work. We note that he has claimed he cannot reach us. If he is calling or emailing numbers and addresses that are not set up to receive correspondence, we will not receive said correspondence. Please have him contact **************************************. 
  
  With regard to Mr. ******** complaint regarding burst pipes, HomeWorks does not believe it is the party responsible for the damage. We provided service to him on January 21, 2025 upon which we set all thermostats serviced to 70 degrees Fahrenheit. Mr. ****** called HomeWorks on January 27, 2025 stating that his pipes burst. When we went back to *********** house as a courtesy on that same day and found that his thermostats were changed to 42 degrees Fahrenheit and between January 21 -27, the thermostat location was moved. HomeWorks did not visit Mr. ****** in that time period and could not have lowered the temperature. Again, if he would like to discuss, ************************************** would be an appropriate email for him to use. If he would like us to contact him, we would need a proper email address or phone number. 

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got two problems:1. The oil tank in my cellar that they were supposed to take out of my cellar which was 3 weeks ago 2. The thermostat has 8 numbers on it and it is digital , I don't know which buttons to press. I talked to them once and asked if they could send someone down. When they sent the people here no one spoke English . My son tried to come over and fix the thermostat and he could not fix it. When I talked to them I asked them if they could mail me a manual of how to operate the thermostat so my son could help me operate it. It is on heat , I don't know how to change it to air conditioning. It's been three weeks since I have been calling , they say they will call me back and they never get back to me.

  

  Business Response

  Date: 05/27/2025

  Hello *******. We apologize for the delayed response as we were waiting to hear back from the appropriate team after escalating your concerns.  I have been told that someone has spoken to you as far as how to properly work your thermostats, and that a service visit is scheduled for tomorrow.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem here is overcharging!! They guaranteed their work and then charged us for coming back out. This was in November. We still cannot get ***** to get us our refund, though she has stated three times now that it would be processed. I have called in to see if someone else could handle this, nope.

  

  Business Response

  Date: 04/23/2025

  Hello ***** **.  I'm very sorry for this experience, but I'm not able to find any payment activity at the address provided.  Do you have a receipt or proof of payment you can send you can send?

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The invoice in question is attached. This was a return visit and covered under the companies own warranty, therefore should not have charged the return service fee. We have been told the $129 would be refunded 4 times now, and still no refund.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Liang

   

   

  

  Business Response

  Date: 04/28/2025

  Hello.  There is no attachment to this message.

  Customer Answer

  Date: 05/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  The business have refunded me their overcharge!  Thank you very much for your work!
  
  Regards,
  
  ***** **

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The work they did wasnt the work that was told. They said they was going to fix and nothing was never fix.

  

  Business Response

  Date: 04/23/2025

  Thank you for sharing your feedback. We are truly sorry to hear that the final outcome of your heating and cooling installation did not meet your expectations from an aesthetic standpoint. We understand how important it is for your home to feel both comfortable and visually pleasing, and we regret that we fell short in delivering the experience you had hoped for.

  
  While were grateful that you approved the project scope and entrusted us with your home, we never want a customer to feel disappointed once the work is complete. Your home is personal, and we take that responsibility seriously. Its clear from your review that we need to do a better job communicating visual impacts and while balancing the guidelines of what is approved by the program that funds the project to ensure it aligns more closely with customer expectations.

  
  Thank you again for your candid feedback. It helps us grow, and more importantly, reminds us that every detail matters.

  
  

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I engaged HomeWorks Energy through the MassSave program to perform an energy efficiency audit on January 21, 2025, and subsequent insulation installation and air gap sealing initially schedule for February 5, 2025, for a total net cost of $843.52. All said, my concerns fall into three categories: Unprofessional Multiple claims of not receiving my email messages, which were untrue Repeated commitments from various people to return my calls and/or resolve my concerns all unfulfilled Repeated calls, emails, and letters requesting balance payment and threatening escalating collections when I had already paid in full the day the work was performed Incompetent Original work order was incorrect Original team claimed they couldnt perform work in the garage due to a gap, so they just did the basement work The basement work was performed improperly and caused water intrusion in our walls, soaking the insulation the team had installed The second team came to perform the work in the garage oCreated dust, left insulation everywhere no protection of our property oDidnt clean up plaster spills oLikely damaged our new garage door openers Deceptive I was told by a customer service *** that I signed a form acknowledging that I needed to cover and protect my belongings, and a supervisor subsequently told me that was categorically false and that its their responsibility to protect our belongings and clean up

  

  Business Response

  Date: 04/04/2025

  Hi *****,

  
  Thank you again for taking the time to share your concerns. We want to acknowledge the frustration this situation has caused and reiterate that your feedback is important to us.
  After a full internal review, including an on-site visit by a manager, weve determined that the damage and mess described do not appear to have been caused by our team. The original scope of work was delayed due to the presence of asbestos in the basement, and during the return visit, our crew identified a water leak in that area. In alignment with our standard procedures, we do not seal or insulate areas where active moisture is present, to avoid trapping moisture and creating potential long-term issues.

  
  A $50 discount was previously authorized by ************** as a courtesy for the inconvenience caused. As that offer was declined and no further remediation has been deemed necessary by our team, we consider this matter resolved from our end.

  
  That said, we understand how important it is to feel heard and supported. As a final step, our team member **** will be reaching out to you shortly to discuss this directly and ensure you have a chance to share any final thoughts or questions.

  
  Thank you again for your patience and for giving us the opportunity to review this thoroughly.
  

  
  

  Customer Answer

  Date: 04/04/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The merchant's response is categorically false and consistent with the responses I have received from them to-date.  The house was built in 2000, so no asbestos is present.  The crew never informed me of a water leak (because there wasn't one), and the pictures I sent clearly show insulation all over the garage.  ****, the HomeWorks supervisor who visited most recently acknowledge these details and, we will subpoena him to reiterate that under oath, if necessary.  If the merchant continues to fabricate these lies, I will dispute the charges with my credit card company and have our legal counsel contact them regarding the damages to our home.  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 04/09/2025

  Hello *****.  ****** has advised that she has spoken to you and there are a number of plans in motion to address the issues at hand and we're looking forward to solid resolutions.  Please reach out to ****** if you are in need of any further assistance.  Thank you for allowing us to work with you and for your patience.

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Although we are cautiously optimistic about the merchant's proposed actions, we have not yet had anyone come out and so our concerns remain unresolved.  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 04/29/2025

  Hello *****.  ****** ****** has been trying to reach you.  Please respond to her emails or if you'd rather speak on the phone, please let her know the day and time you prefer to be called back.  We look forward to making contact with you.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are seeking to have work completed by HomeWorks Energy that involves the Basement Sealing of our basement ceiling along the interior perimeter. This was offered at the time of our home assessment and inspection on 4/25/2024 and included in the project summary. The basement crawlspace was weatherized, but the rest of the basement perimeter was not done. We are seeking completion off this work. Supporting documents are attached to this complaint.

  

  Business Response

  Date: 04/04/2025

  Hello ****,

  I was told that one of our Managers, ******, spoke to you and went over things that you're concerned about. The branch manager and ****** determined it's best to have a field manager in person do a walk-through, which will be on 4/25.  
  
  Thank you. 

  Customer Answer

  Date: 04/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********.

  Our understanding is that a Branch Manager will come out to our home on 4/25/2025 and inspect and assess the work that needs to be completed.

  I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** ********

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 4th HomeWorks began install of a new Heat Pump HVAC system to ***lace our oil furnace. The install was scheduled to take 2 days to complete, however at the end of the 2nd day the air handler located in the attic was unable to function, which has still not been resolved as of 3/25. This renders the install incomplete, and there has been no movement towards scheduling service at this time.Additionally, the systems auxiliary heat system cannot be used because the quoted sub panel addition is insufficient to power the unit, even with only one air handler operational. According to a *** from the electrical company ****** that provided the service under agreement with HomeWorks, a 200 Amp Panel Upgrade is required for the install to function properly, which HomeWorks is now holding us up on for a quoted $6500 worth of work. We believe this is was an entirely avoidable mistake, and had proper calculations been made when quoting the build we may have made a different decision regarding the scope of work. As such we believe we should be provided the upgrade at no further charge OR provided the ability to receive a full refund and have our home returned to the state in which it was prior to their arrival, including reinstalling the ac condenser they removed.HomeWorks additionally filed a complete project certificate to GoodLeap incorrectly as the build has not been finished, and received compensation for it despite the incomplete state of the project.

  

  Business Response

  Date: 03/26/2025

  Hello *******.  We're very sorry to hear about this situation, definitely not something we want to see one of our customers go through.  Upon receiving your message we did reach out immediately to the appropriate management team.  I have been advised that an employee named ***** will be reaching out to you in order to schedule the installation of the 200 AMP upgrade as soon as possible.  Please work with ***** or reach out to us again here if you need further assistance.  Thank you for giving us the opportunity to make things right.

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  ***** reached out from a personal number to inform me they planned to provide the service upgrade at no additional cost. However, now at well over 24hrs since that call I have received no further word on scheduling. When I called my ***resentative ******* *******, she had heard no updates, and suggested I could reach out to the electric provider ****** to see where they were at.

  My *** at *********************, ***, informed me that they had not received any communication regarding the service upgrade from HomeWorks Energy. I have received no written documentation to affirm the plan of action either. Follow up calls this afternoon to express these concerns to the company were not answered. This follows a pattern of uncommunicative and slow moving discussions around our project as a whole.

  If this service can be scheduled and rendered in a timely manner that may be acceptable. However at this time I would appreciate an offer to remove and refund the initial work as well, as we near a month from project start without even a schedule for when the install may be completed.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A year and a half ago I had an assessment done. I was told I qualified for a heat pump, attic insulation and mold remediation. I waited 8 months to call to check on my status, as I was so grateful for the help. The day I called I was told they had no record of me and they would check into it and call me back. I received a call for them to install a sump pump, which I dont need and was never even talked about three weeks later. I called again last August, again told all I was approved of was a sump pump and mold remediation. She was gonna check into it and call me back. Never did. Ive called Community Teamwork a few times and asked to cancel this company and start over. Was told I cant do this because all the work ( they cant seem to find or help with ) was approve this horrible company. Got a call from the mold remediation company a week or so ago ( the owner was fantastic and informative. The only one who was awesome with his answers). He told me the were hired to take out my insulation. But they arent licensed to reinstall any AND IT WAS 5 degrees out ! Got another call you guessed it. A sump pump company again, and as I mentioned earlier, I DONT need one. Called the number once again today put on hold and hung up on once again. Finally got a person and asked what I was approved for. You guessed it A SUMP PUMP . And was now told they would put new insulation over the moldy stuff and THINKS the mold abatement company will be able to seal the mold in before they install it. Obtw as I mentioned, I asked what I was approved for- no mention of that heat pump. Till IT WAS ME who mentioned it. Suddenly she saw it and told me there was no funding. Ive been told by multiple other companies they are horrible. And they definitely proved it. I SO appreciate the help with repairs to my house but this is a nightmare. **** cancel this company and start over, because they did the assessment and approved the work. Seems ALOT of people feel the same

  

  Business Response

  Date: 03/17/2025

  Hello *****.  I apologize for the delayed response but based on the complexity of your case, we needed to escalate to the appropriate management and wait to hear from them.  We have been told that one of our managers, ***, has reached out to you and that someone was at your home over the weekend and that the work you need completed is in progress.