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Business Profile

Home Performance Contractor

HomeWorks Energy
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 64 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We did the free energy estimate and a $50 down payment for their services. However, when I went to schedule my services, the person who did scheduling told me that they were actually unable to complete the work that the Home Energy Specialist said was not possible and would need to find another company or contractor to do it. When I asked the Specialist for my deposit back as I was unable to actually get any work done from HomeWorks Energy, my emails, texts, and calls went unreturned. We were very disappointed as the company reneged on the work that they quoted us when we gave them the deposit, we did not back out of the work or cancel. The cancellation was entirely on HomeWorks Energy, so they basically took our money and did not perform any services.

    Business Response

    Date: 12/05/2022

    Hello *************  We're very sorry to hear about this.  I see that you also posted a review on ****** regarding this situation and that it has already been escalated to the appropriate management.  A refund should be in process already and you should be hearing directly from someone soon if you haven't already.  Again, I apologize and thank you for bringing this to our attention.

  • Initial Complaint

    Date:11/18/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to apply for a rebate through Mass Save for two ****** Nest thermostats purchased in October ********************* November 2022. After finally getting their redundant rebate form completed and try to submit I get a message that there is a technical error and should save my information and submit at a later date. When you save the information as directed the form is wiped clean. I have completed the information requested several times to get kicked out of their system. The chat references are useless and you cannot get through to anyone at Mass Save by phone. Is there really a rebate available or is this just another scam. These Nest products are not cheap and I would appreciate the $100 rebate as advertised. Very frustrating! I am a senior citizen and trying to do the right thing by conserving energy where possible. But dont make false promises!

    Business Response

    Date: 11/21/2022

    Hello *************  I would suggest that you reach out to Mass Save directly, or file a complaint towards them through the BBB web site.  This is HomeWorks energy.  We are a partner of Mass Save but have nothing to do with rebates sponsored by Mass Save.  Here is a link to their contact information.

     

    https://www.masssave.com/contact

     

    Customer Answer

    Date: 11/22/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***************************

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