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Business Profile

Buying Clubs

BJ's Wholesale Club, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Buying Clubs.

Complaints

This profile includes complaints for BJ's Wholesale Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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BJ's Wholesale Club, Inc. has 267 locations, listed below.

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    Customer Complaints Summary

    • 1,214 total complaints in the last 3 years.
    • 372 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/28/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 19, 2025, I purchased a TCL 50Q671G TV from the BJs app for $226.79. I received the item, decided to return it, and dropped it off at *** on July 2. The return was delivered back to BJs on July 3 (tracking confirms this - *** 1ZA293559094790245). Since then, I have not received a refund.I have contacted BJs multiple times via chat and phone support. Every time I am told my issue is escalated, and that I should wait 23 business daysbut over three weeks have passed. There has been no follow-up, no progress, and no refund. The return status has not changed since July 3.BJs has the item and my money. This has gone beyond a normal delay and feels like I am being given the runaround. I simply want the full refund of $226.79 that I am owed.

      Business Response

      Date: 07/29/2025

      The member has been fully refunded. We sincerely apologize for any inconvenience caused by this issue.

      Customer Answer

      Date: 07/30/2025

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ****** *******

    • Initial Complaint

      Date:07/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** one approved me for a card and I went to use it the declined and told me to speak to someone in the fraudulent department like i did something wrong they approved me and they need more information. They should have told me that .Before I receive the card

      Business Response

      Date: 07/18/2025

      We will contact *********** on behalf of the member and update the member as soon as possible.


    • Initial Complaint

      Date:07/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 7th I drove into BJS parking lot where there was a pothole my left tire fell into pothole that damaged putting a big hole in front left tire. I file complaint with store ******* was told someone will contact me in a few days. Nobody contacted me. I called business office to complain against management and insurance department who responsible for damages. Asst ******* said okay Ill replace tire for you. Manager came and said no replace for damaged tire. Bjs further said I came into there lot already damaged, I showed proof of pothole and employees witness judge pothole as you enter lot. Plus forward pictures proofing to bjs. Now nobody responds to my email and calls 3 months later. I had to buy a new tire $300. This company is ignoring me and my claim

      Business Response

      Date: 07/18/2025

      We will reach out to the *************** and update the member as soon as possible.

    • Initial Complaint

      Date:07/17/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to file a complaint for false advertising.I saw that BJ's have well priced tires on their website which includes a promotion of buy 3 get 1 free plus free installation. On July ************************************************************* I have to order them on the website. I placed a total of three orders but they were all canceled with no reason provided. Next day I contacted their support and they said the tires are out of stock. Today is nine days later and they are still listed as available.********************************************************** At this point the free installation promotion has ended but the buy 3 get 1 free is still going without ******** is not right to use what it looks from my side as a fake promotion to sign new ********** membership number with them is ***********

      Business Response

      Date: 07/18/2025

      Weve contacted the club, and a team member will be in touch with you shortly.

    • Initial Complaint

      Date:07/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/3/25, I renewed our BJ's membership, my mom, ** ********** online. $20 was charged to my **** ending 1244 for the basic membership. On 6/11/25, my mom went to the store and accidently upgraded our membership (she thought it was prompting her to continue in the self checkout line) and was charged another $55 on her **** ending 3308. She told the store she didn't want to upgrade and they give her the number to call, **************. They said they can't refund the money at the store. I called the next day, 6/12/25 and was told I'll be refund $75 to her **** ending 3308. The person said our membership can't be downgraded and will have to be cancelled. The person said we will have to rejoined and it'll cost more this time and if I want to do that at the time. I told the person no, I wanted to wait until I get my refund first. I didn't see the credit and called again 6/13/25. The person said, our membership have been cancelled and now it'll take 2 to 3 weeks to see the refund since it has to go through their credit department, so should see it by 7/4/25. On 7/12/25, we still didn't see credit to our ****, so I called and the person on the phone said it'll be credited in 3 business days. Today is 7/16/25 7:50 pm and still no credit. I really don't see why it takes over a month and multiple calls to try to get a refund. Credit card refunds are processed as soon as it's credited to the card. It may not be finalized for 3 days to a week, but shouldn't be over a month. If the refund needs to be $20 on my **** and $55 on mom's, then refund it that way. Each time I called, the person on the phone said it can go back on the **** ending 3308 and will be processed by their finance department. We feel like we are getting scam by BJ's and really just want our membership refund of $75. The sales tactic of BJ's to push for membership upgrade at the self checkout every time you try to buy something seems wrong. If we want to upgrade we would have done it at the membership desk.

      Business Response

      Date: 07/17/2025

      Reached out to member via email and are awaiting a response to resolve.          

    • Initial Complaint

      Date:07/13/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had canceled my membership with Bjs club months ago, then on June 16th I noticed in my checking they charged me ***** for a membership I did not authorize, I have been chatting with them since that time trying to get my ***** back, I have been told the refund would be done immediately when I didn't get it I contacted them again and was told the checks in the mail but it's going to take **************************************** asap

      Business Response

      Date: 07/13/2025

      We will contact the check department in the morning to confirm. Well update the non-member as soon as possible.

      Customer Answer

      Date: 07/14/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ******* ******

    • Initial Complaint

      Date:07/11/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called BJ's and inquired about the ******* refill card and was told that it can be used to pay my ******* FiOS bill or my ******* phone bill. So immediately I asked to purchase these cards because I would save a little bit of money as well. My order number is MC10678178, and my BJ's account number is ***********. Unfortunately, the representative I spoke with gave me misinformation because after receiving the cards in my email, I came to find out that these cards cannot pay my bill, so I called BJ's back and was told they will send it to some specialist team and that will take 3-5 business days for a response, so I asked the representative if I will get my money back because I cannot use these cards and this is not my fault, given that I inquired about the card uses before placing the order with the representative. She told me it's just a waiting game to see what they say. I told her I wanted a full refund, but again she said, Wait. This is unacceptable, and I want a full refund from BJ's and an apology ASAP because I inquired about these before purchasing them with the representative, and now I can't even use them to pay my ******* FiOS bill all because of a mistake of a representative. We are talking about $224.96 worth of useless gift cards. I would like my money back. BJ's, please make it right and give me a full refund because I've done nothing wrong.

      Business Response

      Date: 07/17/2025

      Reached out to member via email and are awaiting a response to resolve.      

      Customer Answer

      Date: 07/17/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. What email? Because I don't see any email about resolving this issue. Can you all please resend such an email? Thank you. 

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       

      Business Response

      Date: 07/21/2025

      Please see attached. 

      An email was sent to the member on 7/17/25 (Thursday). The member has been fully refunded to the Mastercard ending in 5993.ease see attached.

      ****** ******
      member # ***********
      phone # ************
      email *******************************

    • Initial Complaint

      Date:07/11/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was given the phone number for CEVA Logistics from BJs Wholesale club to determine the whereabouts of my order.I called the number and the first time they hung up on me when I inquired about the whereabouts of the patio table that I ordered. I called the number back a second time and they told me they would not give me any updated information unless I provided them with my personal identifiable information as they wanted to give me a $100 reward and it was a mandatory part of the process. He also told me I was probably hung up on because I wouldnt follow the rules. I told him that I would be reporting him to the Better Business Bureau and he said that I cannot scare him with that. It seems that either this business is running a major scam or their number was high -jacked. In what world do I have to accept a $100 reward in order to get the whereabouts of a product that I already paid for? This is not legal. The phone call was made around 11:15 am EST on 7/9/25 if youd like to review recordings from the business or inform them of such.

      Business Response

      Date: 07/14/2025

      Reached out to member via email and are awaiting a response to resolve.   

    • Initial Complaint

      Date:07/10/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company that was intiially mishandled by ***. the company refused the handle the issue and after a week of fighting with *** the order was finally delivered. after delivery i returned the order (i no longer wanted to do business with this company) and once again *** causes an issue. this time they damaged the return in transit. i contacted *** who stated i had to contact bjs to request a refund. bj's is refusing the issue the refund. order number is *********

      Business Response

      Date: 07/10/2025

      We will reach out to the transportation department and update the member as soon as possible.


      Customer Answer

      Date: 07/10/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as **************************************** has stated that they are reaching out to some random department for 2 weeks now. You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *********

       

       

      Business Response

      Date: 07/14/2025

      Please see attached

      emailed the member on 7/11/25
      member has been fully refunded no response from the member 

      email provided by the member on 7/10/25

      Customer Information:
      ********* ********
       
      , GA 30102
      Daytime Phone: **************
      E-mail: benikacbm-c@*********

    • Initial Complaint

      Date:07/09/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/8/25 I was traveling through ******** and we stopped at BJs to pick up a few items. While there I noticed glasses for my daughter. The sales ***resentative named Mr. *** ****** informed me that there was a special on the frames I selected. Mr. ****** stated the glasses I selected are $69 the price includes Frame, prescription lenses, anti scratch lenses and blue light protection all for $69. My daughter really liked the frame and the colors match most of her clothing. I liked the price. I was going to purchase it but he said he needed the prescription and she needed to be fit for the glasses all at the time of purchase. I informed him the prescription was at home in ********. So he assisted in finding the closest BJs to my home. at *********************************************************************************. I spoken with a *** who confirmed they had the specific glasses (Berkeley ****** ******) she also confirmed the price of $69 that includes the frame, prescription lense, scratch guard and blue light protection. She said she will place the frame in the side for me to make sure it is not sold. I arrived at BJs in ************** the next day in 7/9/25. The manager named ******* ****** choose to do a bait and switch. He told me that I have to pay $99 for the frames. He called me names and hurled insults. He was rude, condescending and dishonest. Even when the facts proof was presented to him. For example; if you ask the corporate office to watch the video suvillance you will see Mr. ****** pull out his cell phone to show me a text message written by ***** **** (who is the *** he identified as being the person who confirmed the price package of $69 and who held the frames for me to pick up) The text message says $69 for frames and lenses. I took a photo of it (see photo). And Mr. ****** still refused to honor the verbal agreement and choose to continue his bait and switch tatics by promising a lower price over the phone then when I travel to the store charge higher price for item.

      Business Response

      Date: 07/10/2025

      Weve contacted the club, and a team member will be in touch with you shortly.

      Customer Answer

      Date: 07/14/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I hope all is well.

      I am writing to provide an update in reference to the complaint #********.

      The corporate office immediately responded.  We went to BJs located at ************.  The optical sales associate was expecting us. He was kind and professional and honored the $69 price for the frame and lenses as previously promised.  I paid and am expect to pick up the glasses in 10 business days. If any issues arises I will surely let you know.  But as of now everything seems to be going well and we do not anticipate any problems or obstacles. 

      thank you for your tie and assistance. 

      Best Regards, 


      Regards,

      Ms ********

    BJ's Wholesale Club, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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