Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my car towed I believe dec18 because I just got alternator and battery changed I drive the car and red light comes on (EPS) than my steering wheel hardens I pull over. I look it up and theres a recall for eps along with like 17 other recalls. I schedule to bring in that same day for the recalls i got car towed there. I spoke with ****** I believe he said hed call back let me know whats going on and gave me a number to speak with someone from Hyundai which I did I spoke with a ****** hes the case manager handling my case I guess but like I said I only brought the car for the recalls ****** said they have to run a diagnostic before they can fix the recalls I said no to ****** and to ****** about the diagnostic as the battery is probably getting drained from one of the recalls the eps light caused my car to shut down which is the reason why I towed it there. So ****** calls back today 24th says they did the diagnostic and that it was a blown alternator fuse so hes trying to tell me 150+ for the diagnostic and another 170 for a fuse which is right where the battery is fuse is like ******************************************** 170 for something I did not authorize but also Im sure my mechanic wouldve seen the blown fuse right where the positive terminal is on battery These are possible reasons for battery being drained Service campaign 993 ibu/bcm anti theft software 3/1/2010 latches/locks/linkages: doors latch as it stands my front door latch doesnt fully lock. I had a 01 ***** rx300 and battery kept draining found out I changed the 2 door actuator and after doors locked perfect battery was fine after.Recall 143 (eps) electronic power assist system. Thats what I brought the car there for that happened as I was driving Im not paying 300+ dollars for a fuse. The car got brand new alternator and battery if the fuse was popped my mechanic wouldve seen it. ****** everytime says this is a recorded line so check the conversation as I said no to diagnostic

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It took from sept 20th til dec 22 to fix *********** its supposedly got broken into on one of the receipts it shows they had it running in September had me pay for alternator battery starter and a belt at which point I picked it up after 4 months it broke down on the 22nd had to get it towed with wife kids and family in car with Christmas presents at which point got towed back to business waited another two weeks for them to put an engine in it back in September gentleman named ***** told me it needed a new engine but they made me buy those parts they made me an offer of 12 65 which is 700 less of i paid them

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Pride Hyundai $1210.95 for parts on 12/15/2023. This was for repairs to my grand daughters car which had to be towed there. My daughter filed a claim with USAA. They paid the dealership $1210.95. We have been trying for two months now to have my credit card credited the $1210.95. I and my daughter have made several calls to Pride Hyundai, ****, ** asking about the credit. They refuse to return my calls. Please help.

• Initial Complaint

  Date:12/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a preorder for a vehicle with this dealer (Kia **** on Oct 16, 2023. The amount paid was $750. As part of the advertisement for this vehicle it was explicitly stated in all advertisement for this vehicle the following: *Fully Refundable Reservation Payment: You have the right at any time prior to purchasing or leasing a new EV9, to cancel your reservation and to receive a full refund of the reservation payment from your selected Kia ********* The reservation payment is fully refundable if your reservation is cancelled, otherwise it will be applied toward the purchase or lease of the vehicle.The Reference Number of my prerorder reservation is: 5802881b-9172-4728-963f-dbc921e76701.I have been told the car will arrive to the dealer around Feb ****. I have decided to cancel my reservation and the dealer has said that they will NOT give me my prodder money back, citing that they keep the money. This is not what Kia *** claimed in its advertisement. I would like my money back form this dealer and I would like BBB to help me with this manner.

  Customer Answer

  Date: 01/08/2024

  I have not heard from the business in response to my complaint. I have contacted them and they have not helped me. 

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/09/2021 I took my car to a shop and local to me to have all brake pads and rotors replaced at approximately ****** Miles. I paid $488.65 On 02/16/2022 I took my car into Pride Hyundai in **** for a check engine light that was on, some recalls that needed to be done and an oil change. I was told the check engine light was a gas cap $25.51 However because they had done a smoke test, I was charged $393.08 for this visit. Shortly after my 02/16/22 appointment I continued to have the check engine light come on for a few days and then turn off. I contacted Pride around October 2022 to schedule another visit and the earliest appointment they had was 06/13/2023. On 06/13/2022 my car was brought in for the check engine light, I believed I needed an alignment, informed them my car was shaking and losing power when coming to a stop, rattling from under the hood and an oil change. At the time of this visit I had $79,716 miles on the car. I also got 1 rear tire. I questioned the manager about a few things. 1. I was told I once again needed to have the smoke test completed $278.00, I questioned if that was necessary as I had just done the test and had no issue in Feb 2022. 2. I was told I do not need an alignment I need all new brake pads and rotors again. I questioned why that would be at just ****** miles after I had them done? New pads made sense to me, but new rotors so soon did not. I was told I was unintelligent, and the service manager would no longer speak to me until I was capable of having an intelligent conversation. I told them to complete the work. He told me at pickup that he did not charge me for the smoke test. This visit cost me $1,864.28. My receipt lists oil change, tire, pads and rotors. Nothing regarding the check engine light. Approximately $1,119.00 more than other shops and I don't believe they needed to be done. My car is now at another dealer and I'm told a piece of the engine was broken manually by a previous mechanic, will be ***** to fix.

  Customer Answer

  Date: 01/02/2024

  I have not heard from the business in response to my complaint.

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Fianc's car recently had her engine light come on, and the oil light came on but only when the breaks were pressed. We went to ********* in *******, they took it in inspected **, then told us they recommend we take this to a Hyundai dealer because they believed that we had a specific 2014 Hyundai sonata engine recall and that our engine was likely bad so Hyundai would do the necessary's testing to find out if their suspicions were true. So on Oct 2nd my Fianc *********************** scheduled an appointment with Hyundai Pride of ****. The closest appointment for service was on Nov 4th. We could not drive her car during this time, so we were sharing my car to both of our jobs for over a month. Once we brought the car in, they were pretty responsive for the first couple days, they did the diagnostic testing and updated the anti-theft software. They said the testing came back with a few things and they were going to try and replace them. They then decided to replace a couple sensors, then released the vehicle to us the next day. I paid 800$ to replace a couple sensors and get two other warranties replaced. After picking up my vehicle, i got about 10miles from Hyundai **** and the car started to overheat, there was a coolant leak that was more severe then the dealership said they knew, even after running testing and inspecting the vehicle and doing work in that area of the car. I spent 4 hours on the side of the road before getting it towed to our area of residence through AAA. After calling Pride Hyundai the next morning, they agreed to tow our car back to **** free of charge. After this, they said it was the oil pump. they charged us $1800~ to replace an oil pump. I picked it up again. It broke down again 5miles away from hyundai. I was able to drive it back to the dealership at low RPM. This was 11/20. Have not heard a word. Filed a formal complaint with hyundai, still no rental car and now they are replacing the warranty engine, but they will not refund us for the non-necessary work that they did even when they likely knew that the engine was bad from the start. (Even though an engine comes with a new oil pump). And we knew the problem from the start.

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attached the document- thank you

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint for my father. He purchased his auto from Pride Hyundai in **** , **. The car developed a leak in the engine. ****** said they could not repair the problem, stating that they did not know who was going to pay for the repair,.. the dealer or the Hyundai Co. The dealer had the car since Dec. 2022, to this day it is not correct after it has been repaired recently... still there.They have been giving him the run around about the car, cannot get a direct answer from the dealer. The car is still under warranty.

  Customer Answer

  Date: 03/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:01/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************* from Hyundai pride keeps lying to me about my money she is spending it.the check number for my warranty refund is here ********. For the amount of $2831.50. I gave it to her and she stills keeps telling me the following week Hyundai protection plan send the dealership the check back in November. But the check is not on my hands. Why ???? I have bills too..

  Customer Answer

  Date: 01/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:12/13/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lease my car from **** I have made multiple attempts to call since I pay for tire coverage and wanted an appointment, I even went on line to do so but if you see the attached there are none.Start ********** Services Appointment My Info Book Appointment _ this part comes up blank **********