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Find a Location

Balky Hair Braiding has 1 locations, listed below.

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    Business ProfileforBalky Hair Braiding

    Hair Salon

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    675 Lowell St, Lexington, MA 02420-1956
    BBB File Opened:
    11/14/2023
    Years in Business:
    2
    Business Started:
    3/6/2022
    Type of Entity:
    Sole Proprietorship
    Number of Employees:
    1
    Business Management
    • Ms. Raina, Owner
    Contact Information

    Principal

    • Ms. Raina, Owner

    Customer Contact

    • Ms. Raina, Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/14/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    I got my hair done in which it was not done with baby hairs as well as being treated horribly the young lady found my hair was very cold with me treated me like I did not belong she was mishandling my hair being very nasty yanking the fake hair dropping it destroying it way before applying to my own hair then she proceeded to yank my hair and the fake hair yanking my neck back and pulling my scalp y causing it to be extremely sore to touch I kept saying it hurts in which she kept giggling and kept dropping my hair and yanking on it and the pond my hair out I bought because she also destroyed the curly hair I brought in then she finish my hair with mismatch hair because she said I didnt have enough because she ruined it mishandling me and my hair they deleted my review and told me no refund until I show proof the young lady took a picture of my hair and I posted pictures that I no long have the braids on she still said no honey your review is not enough but you can come in so we can do your hair again I am so traumatized. I have gotten my hair done so many times before I have I have never been treated the way I have she made me suffer for 5 hours yanking pulling my hair making me feel uncomfortable causing me pain and when I complain she treated me as if I was a inconvenience for wanting to get up and stretch I was very generous and gave her a $60 tip on top of the ******************************************************************************************************************** and the owner I refuse to go somewhere that made me feel scared to be in to talk to move I kept trying seek conversation with the young lady doing my hair she kept acting as if she didnt understand me while listening music talking other on her head phones when another black woman came in she was very talkative and smiling with her but since Im Hispanic she treated me as if I was insulting her by wanting get my hair done I feel humiliated that I had to pair my pictures just for a refund in which she still didnt give but offered it then try convince me to go back for free which I told her its not free because I paid for the service they gave me bad service
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    Customer Reviews

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    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

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