Reviews

Review Details

• Review fromJessica W

  Date: 04/26/2023

  1 star
  My daughter found a dress at LBT but did not like the color. We were told we could order the same dress in a different color. The dress arrived a few weeks later but did not look at all like the dress in the store, although the size and style were the same. When my daughter put the dress on you could see her underwear line as well as her pubic bone. She was absolutely not wearing a dress that looked like this! I was relieved when I went online to review LBT's return policy. We decided to try a new store to see if we could have any luck as the prom was less than 2 weeks away!!! With our delight, we found another dress that she loved! When I emailed LBT to get a reference number I was told that I was not going to be given store credit. I was confused as I did not leave the store with a dress, that indeed Lady Black Tie ordered the dress for me online, and the dress was shipped to my house. They offered for us to come in and exchange the dress for the same dress in a different color, but we had already bought a new dress, again, thinking I would at least have store credit for a future purchase.I am shocked that LBT would not support young women feeling good about themselves at their proms. Whatever their reason being, the bottom line is that we did NOT walk out with a dress that day. The dress was ordered online. I have asked numerous times if we had gone home that day and ordered the dress online ourselves, if we would be getting the store credit. If this is the case, their policy needs to change. I have reached out to the very reputable company that we purchased her new dress from to ask about their return policy. In reply, they stated that they have a no return policy as well, but that a see-through dress would be an exception. A call would be made to the designer and store credit would be given. To me this is reasonable and shows support to our younger generation of women that want to feel good about what they wear!

  Lady Black Tie, LLC

  Date: 04/28/2023

  We can see that our customer service team has already corresponded with you extensively about your issue via email. To reiterate what we said there: Your gown was purchased in our brick and mortar retail store, in person at the register, where our return policy is: All sales are final. We have two ********** at checkout and it is also printed on the store receipt you received. Our returns page on our website also states this under the section about in store purchases.
           You emailed us claiming the gown you ordered was made from a different fabric, we have been working with this brand for 5 years and we went out of our way to confirm the dress you received was, indeed, made from the exact same cut, fabric and shape as every single dress they manufacture and it is the same exact fabric in our retail store. When comparing the gown to the ones in store side by side, it is clear there are no defects or discrepancies with the gown.
       It was then you stated your real issue was with the color you ordered and your daughter was not happy with it. As a gesture of goodwill, and allowing an exception to our policy at the store, we extended an offer that you could come in and swap the dress for the same dress in a different color.
  It was only then that you finally admitted your real predicament; You purchased two prom dresses for your daughter from two different formal gown stores, who both have the same store policy: All sales are final. 
            We see you have followed through with leaving a poor review in the event we stood by our policies, and you mentioned a TV reporter was interested in covering this case in the event we did not offer you further exceptions. Please let us know when we can expect an interview.
  We hope for mutual understanding and respect in situations such as this, in which we stand by our company policies that customers have every opportunity to review before placing orders with us in store or online. It sounds like our customer service team has done their best to provide you with information and offered you a solution. At this point, we can only apologize that you have been dissatisfied with your experience and once again request understanding and respect.
  
  
  Kindest,
  LBT
  
  

  Jessica W

  Date: 05/01/2023

  The correspondence I received made things even worse! The responder TWISTED my words and made it sound like my daughter over all was not happy with the color of the dress which is a LIE! Wow!!! Also still waiting on the answer to my question- If we had gone home and ordered the dress online would we be receiving a store credit? This will be my advice to anyone wanting to do business with your company when placing an order!

• Review fromK. B.

  Date: 04/05/2023

  1 star
  BUYERS BEWARE!!! I ordered my daughter a homecoming dress from them. The picture showed that the dress came about an inch and a half to 2 inches above the knee. When we received it, it was so short that there was no physical way to wear it. It was so extremely short and look nothing like the picture. It was so extremely short and look nothing like the picture. When I tried to contact customer service They were nasty and would do absolutely nothing about it. They have an exchange only no return policy for a reason!!! Save yourself the time and money, and shop somewhere else!!!

  Lady Black Tie, LLC

  Date: 04/11/2023

  *************************,

  We're really sorry to hear your experience has left you feeling this way, and that it has bothered you all this time as to leave a review 7 months after your purchase. The Juliette **** has adjustable spaghetti straps, and how high you pull them up will impact where the hem of the dress sits. The product listing, photos and description adequately depict the length of the dress; we're really sorry it didn't work out for you - we'd love to help you find something else you absolutely love!

  A manager has reviewed our email communication and our team always replied promptly with kindness and courteousness. If you need assistance with anything else, reach out to us at ******************************** our team would love to turn this around for you.

  Kindest,

  K. B.

  Date: 04/11/2023

  Their response was not honest! It does have adjustable straps.which were extended to the fullest. The pictures online show it is about 2-3 inches above the knee. Also false! When I tell you it was so short there was no way humanly possible for her to wear it!!! They post false pics and descriptions. Then when you order and receive itthey tell you sorry store credit only!!! Such a dishonest company! Look at all the reviews on BBB and you will see how horrible this company is!!!!

  Lady Black Tie, LLC

  Date: 04/12/2023

  We do understand that some customers may have more modest personal preferences with regards to length of mini dresses and what they consider too short. We have sold over *****+ pieces of this particular dress in 10 different colors to date without issue; we do welcome all feedback with regards to our styles, both positive and negative. We appreciate your feedback and would love to help you find another style you absolutely love and feel confident wearing :)

  Kindest,

  LBT