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Business Profile

Formal Wear

Lady Black Tie, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Formal Wear.

Reviews

Customer Review Ratings

1.67

Average of 12 Customer Reviews

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Review Details

  • Erica R

    Date: 07/17/2025

    I would leave 0 stars if I could. Looks like Im in good company with the other negative reviews about this business. I contacted the company to get the sizing info of a specific dress and the response was so general it didnt help at all. I ended up taking a ****** and ordering the dress with the shipping protection. The dress ended up not fitting and I needed to exchange. They charged me shipping again for the exchange even with the shipping protection charge. The dress ended up going on sale a few days after I ordered it and they wouldnt price match. I ended up getting the size small dress and it came damaged with the seams at the bottom of the dress coming undone and the wiring of the top part of the dress bent and loose. I requested to exchange it and they yet again wanted to charge shipping and ended up not exchanging the damaged dress. They stopped answering my emails and kept referencing their return policy. How does a damaged dress the day it arrives not warrant a free exchange for another dress? They insinuated I damaged the dress and they were not liable for damages once it left the business. This all happened the day my item arrived and I contacted customer service right away. This is a bad business with terrible customer service. Now I have to pay even more money to get the dress fixed since they wont return the dress. DO NOT ORDER FROM THIS BUSINESS. Terrible experience.

    Lady Black Tie, LLC

    Date: 07/21/2025

    Hi *****,
    were really sorry your experience has left you feeling this way. We want our customers to love shopping with us and its so disappointing this was not the case. If you need help with anything, pleaser reach out to our customer service by email- our team works hard to ensure shopping with us is as fun and easy as possible.
    Kindest,
    LBT

  • Laisha C

    Date: 06/03/2025

    If I could leave 0 stars I would. The sizing on every dress is different and way off. The quality is also not good and comes off as cheap in some cases. Ive had to return about 3 different times because of sizing issues and EACH time have had to pay for shipping/taxes and a fee for return labels. At this point Im paying the same as I did for the dress. Biggest downside is they only offer store credit and wont allow refunds. I havent been happy with the dresses Ive returned. If you want to avoid a headache I would avoid ordering from this site. Biggest regret.

    Lady Black Tie, LLC

    Date: 07/21/2025

    Hi, were really sorry your experience has left you feeling this way. We want our customers to love shopping with us and its so disappointing this was not the case. If you need help with anything, please reach out to our customer service by email- our team works hard to ensure shopping with us is as fun and easy as possible.
    Kindest,
    LBT

  • Danielle K

    Date: 10/02/2024

    Seem to delete all bad reviews of items on their website. I left 2, both deleted. The return policy is also terrible. I ended up hating my dress, thought I'd get it just to try it on since they don't have any stores nearby. If I would've known I couldn't send it back for a refund I wouldn't have spent (a good chunk) of money there. The only thing you'll get is store credit. Guess I should've looked for the return policy first.

  • Wendy P

    Date: 05/07/2024

    Going to leave multiple reviews their web address is bogus ! So they took the dress back and I received no credit ! This company should be shut down ! Of mi

    Lady Black Tie, LLC

    Date: 05/10/2024

    Hi *****!Your return did not get back to us yet at the time you wrote this review. When checking your tracking number, it only took 4 business days since you shipped it to us to reach us. Your return credit was processed the same day it was delivered. We are very fast & process return credits within 1-2 business days. We would have loved if you emailed us prior to these reviews, our customer service is super helpful. :) Kindest, LBT

    Lady Black Tie, LLC

    Date: 07/21/2025

    Hi *****,
    were really sorry your experience has left you feeling this way. We want our customers to love shopping with us and its so disappointing this was not the case. If you need help with anything, please reach out to our customer service by email- our team works hard to ensure shopping with us is as fun and easy as possible.
    Kindest,
    LBT

  • Nikki H

    Date: 04/05/2024

    Was told on the website my midi dress would ship immediately and was in stock. This is false . They print a shipping label that says your item has shipped! It has been a week and the item has not yet been given to the carrier. Im giving one star because I have to to be able to leave a review, so far Im very disappointed and of course they have already charged my credit card, wheres my dress??!!

    Lady Black Tie, LLC

    Date: 04/15/2024

    Hi *****,

    oh no! once we saw this review, we reached out to you since we were not aware there was any issue with your order in transit until we saw this! We would love if you could update your review to reflect that we resolved this for you and made it right by shipping you another dress with expedited shipping. We do value you as a customer and we are so glad we could assist you. We hope you have a fabulous time at your event! x

  • Valerie L

    Date: 03/08/2024

    I have always had a positive experience shopping online at Lady Black Tie!

    Lady Black Tie, LLC

    Date: 03/11/2024

    Thank you for sharing your positive experience! We appreciate your business.

  • Tonya K

    Date: 10/20/2023

    I placed an order for a dress to wear to my daughters wedding. I live overseas and wanted to order while I was visiting to make sure I had a dress for the event. It came quickly but was too big. I was concerned about not getting it in time to take with me so I emailed LBT, explained my dilemma and got an email response right away. They issued me an immediate store credit with just the tracking number of the returned item. I was able to order the same dress in the correct size. They even honored the discount coupon I originally used for the first purchase. The dress once again arrived quickly and the dress fit perfectly. My experience was a good one and I would recommend this company. Im glad I wasnt swayed by reviews.

    Lady Black Tie, LLC

    Date: 10/22/2023

    We are so happy to hear this! Thank you for sharing your positive experience. I hope you had the best time at your special event! 

  • Laura B

    Date: 10/03/2023

    I placed an order by accident (more items were in bag than intended). I reached out to company IMMEDIATELY through email as they did not answer their phone as it was Sunday. Monday at 9:00 I receive an email saying the items shipped out already which is a RIDICULOUS response as it wasnt even placed until Sunday afternoon and there was no way that a *** pickup couldve been scheduled so quick. When I asked for a managers contact information to speak to on the matter, the email stopped responding.This is TERRIBLE customer service and so disappointing. Tried calling multiple times to speak to someone and no one. Again, I understand policy but I reached out immediately to correct the issue.

    Lady Black Tie, LLC

    Date: 10/04/2023

    Hello *****,
    We apologize for any frustration that has stemmed from our policies and operations! The dresses you ordered had ships out in 1 business day from order on them, these get sorted immediately through our warehouse for fast shipping which starts as early as 5 or 6am Monday after a big sales weekend. To achieve the fast shipping, that means we cannot cancel or modify an order after it is placed. During high volume periods, it is not feasible for us to go in the warehouse and pluck out one individual order from piles of hundreds and sometimes thousands, especially on Mondays, as there are 3 days worth of orders going out.
               Our old phone line is an auto-message that instructs customers to email us for customer service. We are uncertain why you would call it repeatedly, you would be hearing the same message over and over to email us. We see that customer service replied to your email inquiries and provided all relevant information.
    Thank you for understanding, please reach out if there is anything else we can assist with! 
    Kindest,
    LBT

  • Angela R

    Date: 07/11/2023

    READ BEFORE BUYING!!I have never left a bad review in my life. Unfortunately, I bought dresses for my bridal shower and was disappointed with the quality. I tried to return, however, I was informed that they do not give refunds, but instead give store credit. Had I known their return policy, I never would have placed an order. Their return policy is on the very bottom of their website. It is also on the invoice. It needs to be known as customer is checking out. Additionally, everything on their website needs to be marked as "final sale - exchange or store credit only." I understand that small businesses are doing what they can to survive, especially after COVID. But NOT listening to the numerous customer complaints about their return policy is not how they should be running a business. I would have loved to support them. Luckily, I was only out $243, but many people have been out several hundred/thousands of dollars, especially when they're buying multiple sizes to try on in hopes of returning the sizes that did not work.

    Lady Black Tie, LLC

    Date: 07/12/2023

    Hello ******, thank you for your feedback!  We apologize for any negative experience that has stemmed from disappointment regarding our return policy. We do have a website page that is very specifically named "Returns/How to Return" for customers to consult at any time.  Please let us know if we can answer any questions or be of any assistance to you as you move forward with your store credit! Please don't hesitate to reach out for information, advice, or product recommendations.

  • Amy B

    Date: 05/08/2023

    I read the return policy prior to purchase and thought it seemed suspicious. I didnt think to check the BBB website and regretfully so. My dress arrived with missing felt flowers, holes in the pattern and burn marks from what I believe to be them ironing on the flowers. The dresses arrived late and I was out of town for work. I didnt not return home until a week after it was delivered (if it had been on time, no issues, I could have returned with in policy.) I messaged LBT as soon as I opened it and looked the dress over and found the manufacturer defects. I was told that I could return it if I paid for the label and I would get store credit.I asked if they could make an acceptation due to my work schedule because if this continues to happen with my work schedule, then I wouldnt be able to return in time and check over the items should shipping be delayed again. Horrible customer service. I understand policy, but when your items arrive later than promised you have to take some responsibility for customers not being able to respond in the time frame. Some of us work, have kids and have a schedule. We cant just sit around waiting for a package to arrive days after it is supposed to.

    Lady Black Tie, LLC

    Date: 05/09/2023

    Were really sorry to hear your experience has left you feeling this way. We only want our customers to love shopping with us, so its disappointing this has not been the case. We would like to clarify since you mentioned twice in your review that your item arrived later than promised.  Your order was placed over the weekend, it shipped out first thing Monday morning and was delivered to you Wednesday morning, which is 2 days. 

    We hope for mutual understanding and respect in situations such as this, in which we stand by our company policies that customers have every opportunity to review on our website policy pages before placing orders with us. It sounds like our customer service team has done their best to provide you with information and solutions for returning your item. At this point, we can only apologize that you have been dissatisfied with your experience and once again request understanding and respect.
    Kindest,
    LBT

Lady Black Tie, LLC is NOT a BBB Accredited Business.

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