Reviews

Review Details

• Review fromChloe P

  Date: 04/20/2025

  1 star
  Don't waste your money. I have a debt collector trying to contact me after they never provided this service two years ago so I put a block on my card. I have reached out multiple times over the last two years and only recently received a lukewarm response over email as I threatened legal action as my next steps.

• Review fromSarah G

  Date: 04/03/2025

  1 star
  This business is completely useless and the "Therapist" I spoke to was extremely rude! I had an *** letter before, but now that I moved to a different state and it expired, I needed to get a new one. I filled out the questions on the website and purchased the letter. A day later I had my "consultation" call. Which lasted exactly 4 minutes. The therapist started saying right away that because I am not currently undergoing mental treatment or not taking medication, I do not qualify. The only thing he asked was how long ago I got divorced, which according to him was "too long ago, that doesn't count anymore". (Mind you it was just a little over a year ago). He immediately said that he will let pettable know to refund me and hung up. He didn't want to know anything about me or my situation. I was devastated. I don't have family, not even friends here and my dog is all I have. I need an *** letter because she is part of a resticted breed and otherwise she will get kicked out. Now I'm being punished by this therapist for not undergoing therapy already, which I simply don't have the money for. If these are pettables rules, then their entire service is USELESS. If I'm in therapy, I would just ask my doctor to write me a letter, that is very obvious. Why would I try to get an *** letter online? Also my dog PREVENTS having to go on medication for my anxiety or depression. This entire website is a joke and they have to add these rules to their webpage so nobody else falls into this trap. I am extremely disappointed. Waiting for my refund now.

• Review fromMelissa C

  Date: 03/07/2025

  1 star
  I had an absolutely terrible experience with Pettable and want to warn others before they waste their time and money.Therapist No-*********** of Communication:My assigned therapist failed to show up for our appointment because she did not verify she had the correct phone number.She did not respond to my messages within the appointment timeframe, causing unnecessary delays.Misleading ****************************************** has tiered packages that they do not disclose upfront. They try to push customers into paying for upgrades after purchase.This feels deceptive and like a bait-and-switch tactic.Account Canceled Without Notice After I Spoke Up:When I questioned their professionalism and mentioned filing a complaint, they immediately canceled my account and rescinded my *** letterwithout even notifying me.This caused further delays with my property management and added unnecessary stress.Refusal to Escalate or Resolve the Issue:I asked twice to speak to a supervisor, and both times I was denied.Instead of addressing my concerns, they cut me off entirely as retaliation.AVOID PETTABLE!This company needs to be held accountable for their unprofessional, deceptive, unethical, and retaliatory behavior.There are much better companies out there that actually respect their customers.

• Review fromAlya S

  Date: 02/28/2025

  1 star
  This is a complete scam. I just tried to use their service due to my MHP not being able to write an *** letter. (Due to her company not allowing). They charged me $189 and set an "appointment" for me to speak with their LMHP at 3:15pm. No one ever called, and no one ever responded on the chats. I have emailed support for a refund, and I have heard nothing in return. Do not use this company at all.

• Review fromAaron B

  Date: 01/28/2025

  3 stars
  The Vet I worked with was top tier but the service is upcharge upcharge upcharge but also you have a subscription they're going to hide from you. Any website that makes you work to cancel a subscription is predatory in nature.

• Review fromMaya O

  Date: 05/06/2024

  2 stars
  False Advertising! I have a therapist I've been seeing since January but because of school I've set it to only every two weeks and recently he was on vacation. So I decided to try Pettable and I purchased it on the 1st specifically looking for it to be valid by the 7th. My appointment was 3:15 but she calls 3:20 just to say she will not give it to me as I need to ask him first yet again every two weeks and I won't see him until the 13th and again this is time sensitive for the 7th.Pettable should have stopped me as it asked me a questionaire and knew I already had a therapist and instead of telling me to try it happily took my money and under the fine print will keep "***** as a refund fee". Scummy! And after talking to me I understand she won't give me a letter and says "Oh so you'd like to cancel or a refund?" Why would I give 200 dollars for a letter that is not coming? Free charity money for the company?

• Review fromJohn G

  Date: 10/27/2023

  1 star
  TRASH company. Terrible service. Released my health information to a third party and no call no showed for two visits. Good luck dealing with the 50K fine jerks. That's a HIPAA violation.

• Review fromElizabeth B

  Date: 10/13/2023

  1 star
  Listen to all of the other reviews, they aren't lying. If there's a good review, I'm not sure who it's with. I absolutely wasted my time trying to get this organized. ***** from ***** was my provider and she called me for 1 minute, let me know she reviewed my assessment and that I would get my *** letter in a couple hours. Well here we are, 6 hours later (technically 24 hours because she missed my appointment yesterday) and I have no *** letter. She completely GHOSTED me. Shut down the chats, won't reply to texts, nothing. I got a refund, but I needed the letter. They try to SCAM you. When I mean ghosted me, I mean literally no reply for HOURS and HOURS. I have talked to her the most for 1 minute. She apparently is having a "crisis" and unable to help me is what the chat people have said. Anyways it is a waste of time and money. Absolute effing waste. I'm so upset. Can I give zero stars?

• Review fromDeborah K

  Date: 10/06/2023

  1 star
  Never delivered product on time. Called and emailed for DAYS to find out what was the delay on receiving *** letter and constantly being told it was being forwarded to the manager. ******* tired of these people and their LIES!!!

• Review fromBriseida R

  Date: 08/12/2023

  1 star
  ***************************** a provider is completely the worst! Called me ridiculous because I felt she was being racist as her reason for rejecting me was absolutely nonsense. What is the point of asking the questions if theyre not going to review it and casually cancel and refund your money without consulting you first. Pettable took responsibility and paired me with another therapist, now I have to wait 4 days until my next appointment, hope I get my letter, the reviews on their site are absolutely fake