Business ProfileforPettable, Inc.

I signed up on pettable.com on the evening of 5/9/24. In signing up to recieve an *** letter I completed a questionnaire, gave my personal information including name phone number and email, scheduled a date to meet with a therapist, and completed a payment for services of $169.00 placed on my credit card. This appointment was set for 5/13/24 at 10:15pm. I recieved 3 emails from pettable afterwards welcoming me to their site, one stating that I "am a great candidate for an *** letter"and one stating in the subject "your upcoming *** letter consultation." The link included in all these only took me to the site and to complete purchasing a package from them. Which I had already completed and paid for on 5/9/24. The evening of 5/13 I never received information regarding how to connect to the appointment. I contacted customer service on 5/14/24. The agent who responded stated they have no account for me, I should have recieved an email with instructions, and a screenshot of his computer showing my payment is incomplete on his end. After several emails where this agent insisted the problem is on my side and I made a mistake, I requested to speak to a manager. The manager has responded similarly. I've provided a screenshot to them from my credit card charges showing in fact my card was charged $167.00 posted on 5/10/24. I've requested a refund or for them to follow through with their service to provide an *** letter. Continued emails from them as to why they can't issue a refund because my payment is listed as incomplete. When in fact this charge has been posted to my credit card. Finally I have told them I don't want their service, I just want a refund of $169.00. As of yet I continued to be met with a variety of excuses including the dates don't match of what is posted on my credit card and what they have as the transaction date. I have suggested there is a problem on their end as my card was clearly charged and that they correct it. They ask me for more information that they already have.