Business ProfileforThe TJX Companies, Inc.

Made an online purchase from TJMaxx for high-end ball gowns 4/9/24. Gowns were rolled in a ball, poorly packaged in a plastic mailing bag, no hangers, nothing to keep the dresses flat neat & secure during shipping. Something occurred & required ***** to 'relabel' shipment due to damage, the package arrived on 4/14 damaged regardless, plastic mailer was torn and all the gowns dirty, wrinkled, seams ripped, the stitching on dresses coming apart. Everything was damaged, one also had a yellow spot. Pictures attached. Tried to call TJMaxx immediately but customer service is closed on Sunday. I wrote a request online on 4/14 to detail the shipment was received damaged & asked someone to contact me Monday 4/15- no one from TJ Maxx did, I called & spoke with Uniqua on Monday who told me to use the return label & get it to ***** & that I would be fully refunded upon return. I sent the return shipment on 4/15 and TJMaxx received it on 4/17. On 4/18 called and spoke with Kernisha in customer service because didn't see any confirmation of return/refund from TJMaxx. I had confirmation from ***** it was returned & delivered back at TJMaxx & attached confirmation ***** returned shipment to TJMaxx. ******** said she made a request to speed up the ********** should have an email by April 29 confirming refund. I understand under normal circumstances returns can take time, but the damaged shipment should not become a burden for me. I have over $700 tied up on my credit ***************************** received the items back, This should be made right and immediately with a refund. The shipment was damaged, if the dresses were properly packaged this might not have happened. I was told I had to ship them back because it was online gowns and could not return to store. I appreciate ********'s help, but please understand that after 10+ days I have no dresses, & $745.45 still charged on my credit card. It's unfair to be expected to wait longer for a refund in this circumstance.