Customer ReviewsforThe TJX Companies, Inc.

I guess TJ Maxx is no longer getting my service after you increased the APR for my credit card to 35%. For someone with a high credit score and a perfect on time payment. 35% is insane. Nonetheless, 32% it's at now. No thanks, no more TJX CC. And no more shopping at TJ Maxx or the other stores affiliated with them. Wish you luck.

It looks like Marshalls or TJX company does not allow written complaints even on their website. Every time I try to put the complaint, I get a message saying that my session is expired due to inactivity even within 30 seconds. So here I am complaining again. I had a horrible experience in the Marshalls store on 10 Feb around 7:30PM. I have been coming to this store since 2015 but never had to face such humiliation for returning 36$ worth of clothes which had their original tags on. The store associate and the manager in charge scanned my Drivers License as I didn’t have the receipt but refused to take the return of the two pieces of clothing that I wanted to return which I bought around end-Dec/beginning Jan. They told to face that I have attached the tags myself and Marshalls don’t sell the brands. When I said that they can authenticate if they would scan the tags which they refused blatantly. They also insulted me more by asking the associate near the gate why he allowed a person like me to get in the store. This is the most humiliating experience of my life in any store in front of 20/30 people and this is not right especially for a 36$ return. You cannot tag someone thief when you don’t have any facts. I am 100% sure that I have been racially profiled because of my Asian look. Either you guys take action or I am going to take next action from my side. I have the photos of the original tags with the clothing if you guys need them. This was totally unnecessary for a 36$ return and definitely uncalled for humiliation. Thank you and I will be waiting to hear back from you.

On 1-27-24 I made an online purchase from Sierra Trading Post. Within minutes, my bank account was debited for the purchase. Within an hour, I received an email cancelling the order stating that they couldn't verify my bank information. The money has already been taken from my account. I tried to call but there's no one to answer calls on Sat/Sun. I sent an email and got a "canned" response: Don't worry, your card wasn't charged and to wait 5-7 business day to see the charge-back. Why should I wait 5-7 business days to get my money back when you say you can't verify the info? It was taken from my account within minutes. Put it back within minutes. I'm an extremely angry and unhappy customer. Sierra Trading Post (or any TJX Company) will never get any of my patronage again. Customers should not be treated this way. Will be filing a complaint with the MD State Attorney's Office.

Regarding ONLINE ORDERS WITH TJ MAXX: Their online system does NOT follow their guidelines that they give you when they explain shipping. For example, I called today and its been 10 days since I placed the order and there has been zero movement on the order. I called customer service and sat on hold again forever, finally had to put my number in for a call back. They called me back and told me that I had to wait until tomorrow, to put in the system a request to cancel. She directed me to call back tomorrow again and waste my time. She did confirm that there was NO movement or shipping yet on my order placed ten days ago online. She put me on hold to ask a manager if she could cancel earlier than tomorrow, and came back and said she couldn't reach anyone. So I had to call back AGAIN tomorrow. I submitted a request online to cancel, as she recommended, but based on previous experience, they wait to answer the email for a few days then say its too late they have now shipped out the order. Then I have to wait for it to arrive and then go physically take it to a store to return it due to their error of it not arriving on time. Today I did submit a request online, but almost guarantee it will be answered with the same response in a few days. I called customer service back, and spoke to the girl again who said she could actually try and escalate to a manager. Again, put me on hold for a few minutes and comes back and says she can't reach one. This time she gives me a case number of CS9516745 and says a manager will call me back. They continuously cannot fulfill an order in the timeframe of which it states it will be received online under their standards listed on their website. Then the c/s line always tells you have to all back in another day or so and then by the time they get back to you they say too bad its already been shipped. Its criminal. Very dissatisfied with the company that I have shopped at for years. The online is criminal and unethical.

I am appalled at how TJ Maxx treats their customers at their time of closing. I was just at the TJ Maxx on 98 Wadsworth, a full half hour before they were to close, they, quite literally, start to follow you around & almost “stalk” you, reminding you they need to head to the front. It just gets worse from there. God forbid you’re still in the store & not in line at 7:50, if they close at 8:00. 1st, I was rushing like a mad women and feeling incredibly stressed as the employers, including the managers, watched me. 2nd, the stores a mess, I was trying to hurry through the face masks, every one was hung up on the hooks backwards, making it much more time consuming to find what you need. Then, I just needed to blow through the coats, mind you, it was still at least 15 mins before they actually closed. I was told 3 times by the same manager, I really needed to head up to the front because they are closing. I never write reviews, unless they’re positive because employees are not used to reviewing a lot of positive feedback in general. As a therapist, and a part time retail employee myself, I believe it’s important to any business to let employees know they’re valued. I also realize that taking my time to write a negative review is usually a waste of time. However, I could not hold back this time. I would be fired, both in my career as a marriage and family therapist, & as a retail associate where I work if I ever treated customers this way. We lock out doors to stop people from coming in at closing, AT CLOSING, NOT 10 MINUTES PRIOR TO, we RESPECTFULLY let the customers who are still shopping know that we about to close, but we do not pressure them. Our core values are high in customer service and also in knowing that every single sale counts, as does creating returning customers. With my remaining 10 mins, I would have bought the $50 coat I was looking at. I can only assume that TJ’s makes so much ahead of their days plan, they don’t need to make more.

I called for assistance to pay the balance on my TJ MAX card on 11/29 only to see that it was rejected. I had plenty of money in the account. I believe that the person assisting me had placed it under auto payment because I then got a letter saying I couldn't make auto payments until I linked to that. WELL.....if you are assisting me with a manual payment.....then it's NOT AUTO. I didn't know that it was rejected until I went in 12/25 to make my 12/26 payment. So today I paid that account off and will NEVER use it again.

T.J. Maxx, 977 Valley Rd, Gillette, NJ 07933 I bought a plastic bottle on Wed. (11/29/2023), but the hanger was broken on the first day I used it. Went to the store asking for return on Fri. (12/01/2023). A senior cashier lady asked for receipt, and insisted that no return without receipt or a price tag (to prove the item was bought from TJMaxx). She even said this bottle might not be sold at the store. I offered to find the same bottle at the store, but she refused. Then she asked her manager, who said the same thing (receipt or price tag) at first. I explained that price tag was removed before first use and couldn't find receipt. Manager was very rude, said I couldn't understand her, kept interrupting me, and even once asked me not to talk. I had to try my best to calm down. Eventually I found a same bottle at the store proving it was bought right there. Finally got refund, but was really angry with their attitude and rude behaviors.

I was denied a return on product for not having a receipt. All the tags were attached. The product was in perfect condition. They are now making me wait six months to return items I no longer need. To me this is very degrading to customers who shop there Any of these stores, Winners , Marshals Homescence, if you don’t purchase the day you see it it won’t be there the next day. Not happy

I found myself at the Home Goods store in Gretna, Nebraska, eyeing three 1/2-gallon acrylic milk containers, each tagged at $7.99. The checkout line resembled a marathon, and given my impending engagement, waiting wasn't an option. Post-engagement, I swung by another Home Goods on Center Street in Omaha Nebraska, my go-to spot. Lo and behold, the same trio of milk containers, but this time flaunting a $12.99 price tag. Seeking a price match, I approached Manager Kristine, armed with the knowledge of the Gretna store's pricing. Despite confirming the lower price, Kristine wouldn't budge on a price match. Instead, she suggested a 12-mile journey back to Gretna for the original deal! Not convinced by the outlet mall argument, I even cross-checked prices on a coveted comforter set—same price at both stores. The ordeal left me disheartened, considering my Home Goods loyalty for about 95% of my home essentials and frequenting the store 3-4 times a week! Imagine this: I drive a solid 20 miles from home to snag those three 1/2-gallon acrylic milk containers. Picture me making it back, only to decide I'm not sold on them. In that scenario, the return trip would lead me to the Home Goods on Center. Now, here's the kicker—there would be two identical items on the shelf, each flaunting a different price tag. If another shopper were to grab them, it would inevitably trigger a price adjustment dilemma. 3-Star rating because I'll always shop at Home Goods; hopefully I won't be disappointed again.