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Business Profile

Party Planning

Punchbowl.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Party Planning.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Punchbowl.com stole $35 from my Paypal for a "service" I was forced to sign up for a year ago. They make it nearly impossible to find, let alone cancel any "subscriptions". I used there site a year ago and now have recurring fees that I can not end! I can not reach these people for any help.This is the online culture we live in today with sketchy companies that steal from customers by making it impossible to sign in, send messages, call....none of these options are available.I've had three charges to paypal this week that I do not know what they are!!! and can not stop them from occurring!!!

    Business Response

    Date: 02/22/2024

    Hi *******, You can easily log in to your account by navigating to the top right of our homepage and entering your account information. From there, you can also update or cancel your subscription.

    While we don't offer technical support over the phone, our Support team responds to emails quickly (often within an hour!). I have confirmed with Support that you were able to contact us by email this evening and a refund was promptly issued. Please send an email to ******************************* if there is anything else we can help with! 

  • Initial Complaint

    Date:02/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hackers used my email to send Punchbowl invitations to my contacts as what seems to be a long-term phishing process. Punchbowl has failed to stop this, freeze the account, provide list of who got the invites and replied, etc. Punchbowl does not provide live tech support or help. Emails to them bounce back. It appears to me that Punchbowl has been compromised or is numb to how their system has been hijacked.

    Business Response

    Date: 02/20/2024

    Hello, we have attempted to reach out to you multiple times and each email bounced back with an error message. It appears that you entered an incorrect email address for us to contact you when submitting a Support request on our website. The email address that you submitted was ******************** however your contact information from this complaint has a different email address *********************** We have just sent a new email reply using the email address listed on this complaint in attempt to contact you once more. 

    Please note, the spam emails you are referring to are not sent by Punchbowl. This phishing attempt is using the Punchbowl logo and graphics to fraudulently attempt to appear as our company. Because the emails are not sent by Punchbowl, we have no insight as to who they were sent to. It does not appear that you are a Punchbowl customer or have an account with us, so there is nothing for us to freeze on your behalf.

    While we don't offer technical support over the phone, our Support team responds to all requests sent to ******************************* very quickly (often within an hour!) even on nights and weekends. Please send an email to ******************************* if there is anything else we can do to help!

     

     

  • Initial Complaint

    Date:01/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Punchbowl.com has a cancellation system for membership that does not work. I tried to cancel my membership multiple *********************** via their website, but Punchbowl.com keeps autorenewing my membership and charging me year after year. I had it when I tried to cancel my membership online via their website, and they charged me again for membership in November of 2023. I disputed the charge with my credit card company, and punchbowl.com rejected my charge dispute. Only after receiving contact from my credit card company did they cancel my subscription, but they won't give me a refund for the membership charge.

    Business Response

    Date: 01/16/2024

    Thank you for reaching out. I'm so sorry you didn't have a good experience. Our records show that you first contacted our Customer Support team on January 12th, and a full refund was promptly issued that day. Please send an email to ******************************* if you have any other questions or concerns. We're here to help! -****** in Marketing

  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially signed up for the trial to send invitations for my daughter's 7th birthday party. I was then charged for an annual membership, in which I did not agree to nor have I continued to use the services. I did not authorize the purchase of an annual membership and would like my money back.

    Business Response

    Date: 01/12/2024

    Hello! It appears that you signed up for the Annual Plus membership which automatically begins once your 7-day free trial has ended. For annual memberships, the charge for the full year of membership is issued at the start of the billing period instead of being charged month-to-month. We offer a 30-day money-back guarantee, no questions asked. Please reach out to ******************************* and we would be more than happy to help you! - ****** in Marketing

  • Initial Complaint

    Date:10/24/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had used punch bowl in August of 2023 for my daughters birthday party invites. I made sure to cancel it after the party, and I am still being charged. It is now October 24th, and I was just charged ***** randomly. I thought possibly they charged me for a year subscription, but the next date for charge says next month. I dont know why I keep cancelling, and somehow I am getting re-enrolled. I am a single mom, and every little bit counts and this was going to be the money for my daughters picture day tomorrow.

    Business Response

    Date: 11/10/2023

    Hello! It appears that you also reached out to us via email and your refund was promptly issued. Please let us know if there is anything else we can do to help. 

  • Initial Complaint

    Date:06/26/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    IN 10/2022 I sent an invitation to my family using a free week offer from Punchbowl on line business. I cancelled this membership 1 day after the free week, emailed ************************* 10/22/2022 and received her response10/25/2022 stating "she had cancelled the annual membership& issued me a refund for the remaining 11 months of the yearly membership now and that I should see the refund in 3-5 business days. Today, 6/23/2023, I discovered that I'm being charged a monthly fee by Punchbowl for a membership that I was told was cancelled in 2022. I never reinstated the membership after the cancellation in 2022. I received an email from ***** at Punchbowl today stating," according to our terms, it is the responsibility of the customer to cancel the subscription when it's no longer needed-- we have no way to know when customers wish to terminate their membership if they don't explicitly inform us. Our typical refund window is 30 days. However, we have made an exception and refunded you the last 6 charges. Given the time that has passed, we are not able to process additional refunds." If the subscription was cancelled in 2022 and never reinstated how does this company continue to charge my account for a membership that I didn't want or need?

    Business Response

    Date: 06/27/2023

    Thank you for reaching out, it appears as though there was a manual error when processing your refund.  I see that our COO has also reached out to you and a full refund has been issued.  If there is anything else we can do for you please don't hesitate to reach out to us at *******************************.  We want you to be happy! -***** in Marketing

  • Initial Complaint

    Date:02/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Canceled service in January but still being billed.

    Business Response

    Date: 03/21/2023

    Hi. Thanks for reaching out. We would be happy to help you receive a refund.  Please just reach out to us at *******************************.  Also if you have any other questions we would be happy to answer them. We want you to be happy! - ***** in Marketing

Punchbowl.com is NOT a BBB Accredited Business.

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