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Business Profile

Party Planning

Punchbowl.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Party Planning.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Outside of this response, the business finally responded to my concerns.  The account is apparently linked to a different email account causing the confusion.  The email account has now been identified.  Thank you for your assistance.  


    Regards,

    ****** *********

    Business Response

    Date: 07/08/2025

    Hi. Were so sorry to hear that you had some trouble. We took a look at your account using the email you provided, and do not see any transactions under this email. Is there a possibility that you havre another Punchbowl account under a different email address?

    While we dont offer technical support over the phone, we are more than happy to answer any of your questions via email. 

    Please send an email to ******************************* so we can help look into this issue.

  • Initial Complaint

    Date:07/01/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***** *******onthly subscription but then secretly charge you annually after the fact. I would never pay that much for **12 text message birthday invites**. That is insane. I couldve gotten top of the line cards for that price. I had no idea to read the fine print of the email because at checkout, charges appeared to occur monthly with me canceling any time. I have now cancelled but I want punchbowl to reverse the charge immediately. I will agree to pay a one month fee of $7 and some change like I thought I was agreeing to initially. (i planned to cancel after july anyway)

    Business Response

    Date: 07/08/2025

    Hi, Im so sorry you didnt have a good experience. You saw this charge because you signed up for an annual membership. For annual memberships, the charge for the full year of membership is issued at the start of the billing period instead of being charged month-to-month. We have a 30-day money-back guarantee, no questions asked, and would be more than happy to issue the requested refund.  Please reach out to ******************************* with your account details and our support team would be more than happy to assist you. - ***** in Marketing

  • Initial Complaint

    Date:05/07/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    **** ******

    Business Response

    Date: 05/08/2025

    Hi ****, I confirmed with our Support Team they promptly responded to your email yesterday and issued the requested refund. Please send us an email if there is anything else we can do to help! 

  • Initial Complaint

    Date:12/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not order a subscription with this company. The amount is $95.99. The service is free however even if I did their online says refunds within 30 days. Now they're playing games, giving me the run around and sending me to the website that does not work nor does it have a cancellation button. This is fraud. I emailed them ten times or more. I am demanding a full refund. They sent an email with steps that do not exist. They told me to call ***** but it was not charged through *****. This is a scam.

    Business Response

    Date: 12/18/2024

    Hi Tikoa, Our Support Team has responded to each of your emails and replied that you will need to contact ***** to get refunded through them. You started your Punchbowl membership through the Apple App Store which is why we don't have the ability to refund you. We cannot issue a refund for payment you made to *****, that will need to be handled directly with *****. Your free trial began on 12/4 and ended on 12/11. You saw this charge once your free trial ended and the annual membership you signed up for began. The charge for the full year of membership is issued at the start of the billing period instead of being charged month-to-month. Our Support Team has provided multiple ways for you to get into contact with ***** regarding to request a refund. We are truly sorry you are frustrated and will continue to help as much as possible! 

  • Initial Complaint

    Date:10/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Punchbowl has been charging me a monthly fee that I have no record of agreeing too. The charges began in October of 2023 yet the last time I accessed the services (without a monthly fee) was in August 2023.

    Business Response

    Date: 10/02/2024

    Hello, we took a look into your account and it appears that you did sign up for a monthly subscription on Punchbowl in July 2023 and just canceled the subscription yesterday (10/1/24). Please send and email to [email protected] and our Support Team can explain how our subscription plan works in further detail. 

  • Initial Complaint

    Date:08/18/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July and August two separate invitations purporting to be from the invitation website Punchbowl were sent to hundreds of my contacts via text or email. I am looking for a way to prevent such scams from happening in the future

    Business Response

    Date: 08/19/2024

    Hello, this appears to be a Spam/Phishing email that was not sent by Punchbowl. Could you please send an email to ******************************* so we can gather some information to further look into this?  -****** in Marketing

  • Initial Complaint

    Date:08/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Punchbowl.com charged me ***** on monday august *******. I did not sign up for or even know what this service is. I would like my money back

    Business Response

    Date: 08/19/2024

    Hi, thanks for reaching out! I have confirmed with our Support Team that we do not have any accounts for the email address you provided. If you believe that you have an account using a different email address, please send an email to ******************************* and our Support Team would be more than happy to help! - ****** in Marketing 

  • Initial Complaint

    Date:04/10/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    Oscar

     

     

    Business Response

    Date: 04/11/2024

    Hi, thanks for reaching out. Our Support team has confirmed that you initially created an account with us in *************************************************************** 2021 which we provided with no issue. It appears you recently created an account through Apple (April), in which case you would be billed right away as you had already used ** your free trial through Apple in 2018. We have not received any communication from you, please send an email to ******************************* and our Support team would be more than happy to walk you through your account details. - ****** in Marketing

  • Initial Complaint

    Date:04/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an evite for my daughters bday on punchbowl in August 2023. They have 30 day free trial. As is mentioned on their website, please see below : - How Do I Cancel My Membership?Web To cancel your membership on the web, sign into your Punchbowl account. Click on the account icon, which appears next to the search icon at the top of any page, and select Account Settings from the drop-down menu (you can also directly access this page here). Click the Cancel Membership link found under Billing.NOTE: You can track RSVPs and manage your event from our free iOS or Android app. I was charged on August 6th, 2023. I assumed the charge will be reversed when I cancelled it within 30 days. Their website says really easy to cancel if you change your mind within 30 days. However, now I see the charge was never reversed. I tried reaching out to them and their representative is saying I had to email them to get it cancelled. What their website is portraying is definitely fraudulent. They are taking advantage of consumers who think the account is cancelled and following their instructions to cancel.

    Business Response

    Date: 04/03/2024

    Hello, we offer a 7-day free trial, not 30 days. If you do not cancel within the free trial window, you will be charged the amount of the subscription that you signed up for. Similarly, we offer a 30-day money back guarantee for all paid subscriptions. To request a refund, customers are instructed to email our Support team with this request within the first 30 days of their membership. Our refund policy can be found here: ************************************************************************

    Per our records, your account was created in August but we were not contacted regarding a refund request until this week which, unfortunately, is outside of our refund window. We have escalated this to a manager who has responded to you via email. 

  • Initial Complaint

    Date:02/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -Requesting data deletion due to a security concern beyond my control because of 'information gatherers', have no account, deleted, but check backend for ****************** -No new account privilege, have it set, to protect from possible impersonation -I no longer associated with Punchbowl.com

    Business Response

    Date: 03/04/2024

    Hello, thanks for reaching out. It appears you contacted our Support team in December 2023 and your account was deleted per your request. We do not have any active accounts under either of the email addresses provided. Please send an email to ******************************* if you have any questions or if there is anything else we can do to help. -****** in Marketing 

Punchbowl.com is NOT a BBB Accredited Business.

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