Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bose Corporation has 21 locations, listed below.

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• 

  Bose Corporation

  100 The Mountain Rd Framingham, MA 01701-8833

• 

  Bose Factory Store

  800 Highway 400 S # 370 Dawsonville, GA 30534

• 

  Bose Corporation - ElectroForce Systems Group

  10250 Valley View Rd Ste 113 Eden Prairie, MN 55344

• 

  Bose

  2200 Petaluma Blvd N Ste 530 Petaluma, CA 94952

• 

  Bose Factory Store

  3825 State St., Ste. E-142 Santa Barbara, CA 93105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of sunglasses in November 2022, and I paid $124.50 plus tax. I returned them December 5th and confirmed that the product was received by them on December 8, 2022. Refunds are supposed to be issued 8 to 10 business days after receipt today is December 28th and I still have not received a refund. *** called them twice and then a chat session, but still no refund. Each time Im being told it needs to be escalated to their finance department, but I hear nothing back.

  Business Response

  Date: 01/03/2023

  1/3/2023
  
  This letter is in response to Complaint No. ********, dated 12/29/2022 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager has attempted to contact our customer by both phone and email. While the customer has not responded, we have resolved the concern and emailed a receipt. It is our understanding that the matter is resolved,and the customer will be satisfied. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************, should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose product.

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** Sound Bar 700 from ******************** ********* Base). Numerous times I have had connection issues with this device **** Sound Bar 700. What was it not doing? Over 70% of the time this equipment **** Sound Bar 700 was unable to function as designed which made it very uncomfortable for the use due to the many connection issues to my television. I purchased this sound bar to better utilize as an external sound system for my television as what this product was designed for. I have a 4k television made by **** and prior to that I have had a ****************** which I have had the same issues with both brands of television. What did I have to do to fix this problem? Again numerous times I have had to unplug the **** Sound Bar ********************************************************************************* hopes that it would solve the problem. This device **** Sound Bar 700 also has Bluetooth capabilities which I found to not function as designed. I'm very disappointed with the amount I payed for this device to function as promised on both its website and package to be untrue.What have I done to remedy these issues? I've contacted **** help desk by message on its web page. They have directed me to perform the functions as I have done in the past which was to disconnect the **** Sound Bar 700 from the power source and disconnect all cable from the device. This is very frustrating, I've asked **** representative on its web messenger if I would be required to perform the function as mentioned earlier which was to disconnect the **** Sound Bar 700 to power and all connections to the television for the life of owning this equipment and no further solutions to remedy my concerns.I requested another option to remedy this continuous issue that I've been having with this product unfortunately I was directed to another help line. I have an 85 inch television and I feel unsafe to have to dis connect this **** Sound Bar 700 along with all cords.

  Business Response

  Date: 01/09/2023

  1/9/2023
  
  This letter is in response to Complaint No. ********, dated 12/29/2022 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager has attempted to contact our customer via email as we have a couple of options to resolve this; including his request of a full refund if necessary. **** has not yet heard back from our customer, but we feel upon contact this will be resolved to the customers full satisfaction.
  We encourage the customer to contact ****, at **************, should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose product

• Initial Complaint

  Date:12/27/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased headphones 21-Dec with a guaranteed delivery 23-Dec. The tracking says "exception occurred" and now did not arrive on 27-Dec. I made the purchase of this item specifically to have it the past weekend. ****'s failure to deliver on time reduced the value received as I was willing to pay extra to have it quickly. I attempted to contact customer service twice today and found them below an acceptable level of service.

  Business Response

  Date: 01/04/2023

  1/4/2023
  
  This letter is in response to Complaint No. ********, dated 12/1527/2022 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved,and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************, should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose product

  Customer Answer

  Date: 01/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Bose QuietComfort Headphones broke after very little use. The power switch broke and they will no longer power on. This is a known issue and design flaw affecting thousands of consumers. **** is refusing to replace my headphones.

  Business Response

  Date: 01/11/2023

  1/11/2023
  
  This letter is in response to Complaint No. ********, dated 12/27/2022 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer. We are working with the customer to fully resolve his concern and expect the customer to contact our ************* manager soon, via a direct email and phone line. We feel the customer will be satisfied with the conclusion of this experience.
  We encourage the customer to contact ****, at **************, should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose product

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a pair of refurbished Bose Sport Earbuds on Oct. 28th 2022 and waited a week before contacting customer support because they hadn't been shipped. Customer support via chat said they "escalated" my issue and gave me a number I can no longer recall and said someone would be in touch. I never received a response, but the item did eventually ship 2 weeks after ordering, on Nov 12th 2022. The earbuds were delivered on the Nov 16th and they looked to be in great shape. I was happy initially. I tested the item and there was crackling/popping audio and it would lower and raise the volume randomly while listening. This issue occurred on every device I used it with and no troubleshooting on my end would fix it. The user booklet that came with the earbuds had 3 different warranty stickers (followed the number pattern of the warranty # on the box) that were different from mine on the outside of the box, so clearly they've been returned multiple times. Browsed the Bose website for warranty information and found they could be returned for repair/replacement and I added the earbuds serial under 'my product' which said there was no warranty. Okay, so I contacted support again to see what to do about my issue and chatted with a friendly customer support agent who walked me through the process to get a replacement. Received a prepaid label to return it the following day by e-mail. ******* was packed up and sent for return to them on Nov 21st and package was delivered on Nov 25th to the wrong address...then finally redelivered to Bose on Dec 6th. They acknowledged receiving my return on Dec 9th and then "shipped" out my replacement on the 13th. My replacement order is now still stuck at "Label Created" on tracking and hasn't actually been sent out to me. It's been almost 7 weeks at this point and I still don't have a pair of working earbuds. This is one of the worst experiences I've ever had after buying from a company.

  Business Response

  Date: 12/22/2022

  12/22/2022
  
  This letter is in response to Complaint No. ********, dated 12/15/2022 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************, should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose product

  Customer Answer

  Date: 12/23/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a very expensive pair of Bose 700 nc headphones and they didnt work. **** sent me a new pair and it didnt last long. **** sent me another pair and now less than a year later. When I call people they can hear me but I cant hear them. Ive called their tech support twice. The first time I was disappointed and they didnt call me back. I called again and as the tech support against to call me back if we disconnected and after about half an hour of failed attempted to help me I think he disconnected on purpose and of coarse didnt call me back. I feel like **** is taking advantage of me by selling me an expensive product that just wont last. Id really like my money back but Id nothing else can they please fix the headphones?

  Business Response

  Date: 12/01/2022

  12/1/2022
  
  This letter is in response to Complaint No. ********, dated 11/30/2022 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************, should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose product

  Customer Answer

  Date: 12/01/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Bose wave soundtouch the CD player wouldn't recognize the CD's. I called service and they arranged me to send in my wave RMA S061113010 serial number ***************** on **/**/2022. I sent in a complete system including all parts in the origonal box. I recieved back my wave in a brown box not the origonal and it did not have a remote control a power cord or an atenea any longer. The system is useless and I do not want to have a bunch of mismatched parts to make up my stereo. I want a flawless complete system exactly like I sent them. I will send them what they sent me back

  Business Response

  Date: 11/22/2022

  11/22/2022
  
  This letter is in response to Complaint No. # ******** dated 11/21/2022 which was submitted to the Better Business Bureau and Bose Corporation.
  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our customer care manager has connected with our customer and now has resolved the issue. It is our understanding that the matter is resolved,and the customer will be pleased. We encourage the customer to contact **** at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose Products.

• Initial Complaint

  Date:11/16/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 27th I sent in my Quiet Comfort Headphones to be replaced. The email confirmation states, Please allow 5 days from the time *** delivers your return for us to review and validate your product. After which you will receive a Receipt Confirmation. I received NO correspondence from the company and so I decided to reach out to them. On November 8, 2022, I started a Bose Support text chat with *****. ***** told me that I sent in the incorrect pair of headphones. I sent in the first series and I had to send in the second. Im not sure how I mistakenly did that when the serial number generated that product description. I explained to ***** to which he replied, Okay, it'll be sent back to you. Once you receive it, please let us know and we'll arrange a new order for you. On Nov 16, I reached out AGAIN because I hadnt received my product or an email follow up. I texted Bose Customer support and spoke with *****. I asked about my headphones and his response was I'd like to inform you that we don't have the option to return the product you sent. I'm sorry for the miss communication gap but as per the policy the incorrect item has been disposed and that's the reason we're unable to return the order. My response via text was There was no miscommunication, those are expensive headphones. I was told theyd be sent back & now theyre thrown away. Where is this policy? Why wasnt it brought up during my first chat. This is gross negligence. Id like to be forwarded to a supervisor, please. As a customer, Im very disappointed. I was lied to and my product was trashed . I received no other response from ROHIT after this. I have all text to prove. I reached out to someone over the phone and their solution was to send me a pair of the Quiet Comfort Series 2 headphones but I have yet to receive a confirmation email. I FEEL SCAMMED. My headphones that were a few hundred dollars were trashed and NO ONE cared to contact me, the customer to tell me or to follow up.

  Business Response

  Date: 11/18/2022

  11/18/2022
  
  This letter is in response to Complaint No. # ******** dated 11/16/2022 which was submitted to the Better Business Bureau and Bose Corporation.
  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our customer care manager has connected with our customer and now has resolved the issue. It is our understanding that the matter is resolved,and the customer will be pleased. We encourage the customer to contact **** at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose Products.

  Customer Answer

  Date: 11/24/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased refurbished QuietComfort earbuds in April of 2022 for $197.55. In August of 2022 the latch on the case broke. There was no other known damage. **************** initially did not want to help. After expressing frustration with the rep, they agreed to exchange them, and sent me a prepaid *** shipping label. The replacements were supposed to be sent upon delivery. I verified delivery on 8/24 through *** tracking, but never heard an update from ****. I followed up with **** a few days later and a ticket was created. My replacements never arrived. During my next communication, I requested a refund instead of replacement. **************** agreed to refund. I never received one though. I repeatedly followed up as the promised time frames lapsed. I escalated the issue on 10/10 to a supervisor. They explained that the box was empty upon return, but that they would handle the issue with *** and process my refund. I should receive a check within 2-3 weeks. I waited 4 weeks and 3 days to follow up because the check never arrived. **** never initiated communication or updates through the entire process. The representative forwarded me to their supervisor who then forwarded me to their supervisor. The last person, *****, was very rude and stated that no refund would occur because **** did not receive the actual earbuds because the box was empty. I explained repeatedly that I followed their process perfectly and that the issue was between them and ***. He stated that I am responsible for the product arriving at their facility even though I did not chose the carrier and that there was no evidence that i shipped them. I then attempted to file a complaint with ***. However, it was outside of their 60 day policy. The lack of customer service from a premium brand is absolutely appalling. I communicated through online chats and phone calls to 9 different representatives only to be told that I would not receive a refund for a product that I most certainly sent to them.

  Business Response

  Date: 11/17/2022

  11/17/2022
  
  This letter is in response to Complaint No. # ******** dated 11/10/2022 which was submitted to the Better Business Bureau and Bose Corporation.
  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our customer care manager attempted to call our customer, but was unable to leave a voice message. We followed up with an email and assured him that we have resolved his concern. We believe the customer will be satisfied with our resolution. We encourage the customer to contact **** at *************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose Products.

  Customer Answer

  Date: 11/17/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I cannot find an email from Bose other than generic advertisement emails and their customer support survey that i completed prior to reaching out to BBB. I have searched my inbox as well as the spam folder.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 11/29/2022

  11/29/2022
  
  This letter is in response to Complaint/Rejection No. # ******** dated 11/10/2022 which was submitted to the Better Business Bureau and Bose Corporation.
  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our customer care manager has re-connected with our customer and confirmed the issue is resolved and the customer is pleased. We encourage the customer to contact **** at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose Products.

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent my Bose Lifestyle 650 for repair on October 2022, with RMA# BOSE REFERENCE S061100980, they barely fixed the red light issue and returned it with a defective remote, the bottom portion of the receiver was not completely closed (bulky), and the receiver doesn't connect to my HDMI ARC port on my TV. Not to mention the red light appeared again. I've tried several different high speed HDMI cables with no luck, i confirmed my HDMI port on my TV working with a cable box. **** is asking to send it in again and at this point I don't trust **** fixing the issue. I payed over **** for this system, i would have expected a better service with a product like this, really disappointed. I have all the videos which show the errors/defects. I would like an exchange for a brand new unit or cash refund

  Business Response

  Date: 11/16/2022

  11/16/2022
  
  This letter is in response to Complaint No. # ******* dated 11/10/2022 which was submitted to the Better Business Bureau and Bose Corporation.
  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our customer care manager contacted the customer and had a productive conversation with our customer. It is our understanding that the matter was resolved, and the customer was pleased. We encourage the customer to contact **** at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose Products.

  Customer Answer

  Date: 11/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************