Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bose Corporation

  100 The Mountain Rd Framingham, MA 01701-8833

• 

  Bose Corp

  800 Patrol Rd Jeffersonville, IN 47130

• 

  Bose Corporation

  200 Carolina Pines Dr Blythewood, SC 29016

• 

  Bose Factory Store

  690 Ventura Blvd Ste 107 Camarillo, CA 93010

• 

  Bose Corporation

  863 Halekauwila St Ste 2 Honolulu, HI 96813

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue originally started with an older pair of QuietComfort Earbuds that I purchased back on June 27, 2022. Those Earbuds didn't last long and had to be replaced because of a defect with the battery - inability to fully charge and hold a charge. Despite all the troubleshooting options listed online (and through ****) I had to get them replaced. **** has a very familiar game plan to replace these low quality, seemingly defective products, by up-selling their customers to the next higher priced device through poor customer service. Because it was outside the standard warranty (1 year), I was given a 'discounted' cost to purchase new earbuds. I purchased NEW QuietComfort Ultra Earbuds on March 3, 2025. These retail for about $300. Fast forward to September 16, 2025, the QuietComfort Ultra Earbuds stopped charging and equally cant hold the charge. They lasted 6 months. When I called Bose to look for a solution, they again offered me the opportunity to purchase a new set of earbuds at a discounted cost. Why would I purchase a new set for more money, when this product failed after only 6 months? By the way, this product is still under warranty. When I told them this, their solution was to replace my earbuds that I purchased NEW with a refurbished set of earbuds. Perhaps Bose can explain to me how purchasing new product that fails during the manufacturing warranty - now only gets me a refurbished product? When asked why can't Bose replace them with a new set of earbuds (either this *** or *** 2) they said none are available - despite finding them in seconds on their own website for sale. Unfortunately, this seems to be a trend for a once reputable company, bad customer service and real lack of product quality.

  Business Response

  Date: 09/18/2025

  9/18/2025
  
  This letter is in response to Complaint No. ********, dated 9/16/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 09/18/2025

  To the Better Business Bureau,
  
  The Global Escalations team at Bose was very quick to respond to my complaint in a variety of methods. After a brief conversation, they made the initial issue right. I am happy with the result, both in the outcome and the speed at which the Escalations team reached out. I have reviewed the response submitted by the business and have determined that the response satisfies my issues in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Michael 

• Initial Complaint

  Date:09/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Bose Ultra Open Earbuds on 05/19/2025 as a gift for my wife, the product was delivered on 05/21/2025. Since day 1 when the product was in use people who called my wife had issues hearing her, this happened multiple times, we initially thought we had set up the product incorrectly. She continued to use the product on and off until I decided to contact Bose on 07/19/2025 since I had assumed at the time that the product must be defective. At the time the associate assisted me in creating a replacement order, advised that we would receive the product and we would have to ship the defective one back and we agreed. I asked that once we received the new product we wanted to confirm if the warranty would be affected, he assured that the warranty period would re-start once the new product arrived, we at that time were already doubtful on the product, however, we waited 2-3 weeks and the replacement headphones never came in the mail. We called Bose again and were told that we needed to send the defective ones first in order to get the replacement ones. We shipped those and received the replacement ones on 08/21/2025 (Order# B003012285). The product continued to fail, callers are unable to hear you and there is no way to fix this. We called on 09/15/2025 and were told, we can't return the product and can't get a refund due to time, which contradicts what the adjuster had advised back in July and directly impacted by the timeframe where we waited for the replacements to come in vs us sending the old ones back first. Bose's advisor told us yesterday that the calls associated with this claim were not found, leaving the us the end consumers stranded with a product that does not work, and w/o options. This is why we are creating this formal complaint.

  Business Response

  Date: 09/17/2025

  9/17/2025
  This letter is in response to Complaint No. ********, dated 9/16/2025, submitted to the Better Business Bureau regarding Bose Corporation.
  **** is committed to delivering high-quality products and services,and we value our reputation for customer satisfaction. In this case, our Global Escalation Director spoke directly with the customer by phone and had a constructive conversation. It is our understanding that the concern has been resolved to the customers satisfaction. Accordingly, Bose now considers this matter closed.
  Should the customer have any further questions or concerns,we invite him to contact us at **************. We look forward to the opportunity to continue serving him, and we hope he will enjoy **** products for years to come.

  Customer Answer

  Date: 09/17/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Becko Colon

• Initial Complaint

  Date:09/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a pathetic joke. I returned 2 Aviator headphones over six months ago. Somewhere along the way, there was some issue (carriers fault), and my return read "The package is undeliverable and is in the process of being disposed of according to the local guidelines". From what I read online, this usually happens if the package was severely damaged, there was a battery leak, a spill, etc. Okay, so I reach out to Bose, I let them know what I see on the tracking information, they tell me, "no problem we'll reach out to our carrier and get a claim filed". Great. Eventually the tracking information updates to "Claim issued". I reach back out to Bose constantly, "sorry no update yet". Really? Because the carrier has issued a claim. "Nope sorry, you'll have to keep waiting". Fast forward 6 months, I still do not have my refund. Now I have also reached out to *** directly, and what I was told is that once a claim is issued, *** pays out the loss of goods to the purchaser of the shipping label, also known as BOSE. Yet I still do not have my refund. Is that not a form of fraud? They got paid by the carrier for loss of goods that a customer returned and then keep the money? That is MY money. I'm really not sure what else to do here, I can no longer file a chargeback with my card because Bose took so long d**king me around.

  Customer Answer

  Date: 09/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased headphones from ****. When I got the package, the exterior packaging was undamaged, but the actual box with headphones was torn open and headphones were missing. When I complained, they strung me along saying they need to investigate this with the carrier. The external package was not damaged but they are stringing me along for 2 whole weeks, not returning my money for a package whose contents never arrived.

  Business Response

  Date: 09/15/2025

  9/15/2025
  
  This letter is in response to Complaint No. ********, dated 9/2/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer via email acknowledging the customer concern.  It is our understanding that the matter has been resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 09/16/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  reason for rejection: 

   

  I want to clarify that Bose did refund my money after receiving the BBB complaint (not during the one month that I filed a case and followed up with them regularly). However their language in message to BBB implies that this was already resolved when they reached out to me. It was not and it was way past the time their team had provided me for resolution. Not only that, the client relations manager apologized and said they would refund but provided no timeline on when I would see a refund. When I followed up, they ignored my e mail again. 
  

  for resolution I want an acknowledgement of this utter failure to take a customers concern and horrible experience seriously and failure to resolve in timely manner, not the misleading response they gave. I deserved a refund since I never got the product. I did not deserve them constantly stringing me along, being rude and then mischaracterizing what happened. 
  

  once they update their language to reflect that the issue was resolved after BBB complaint and share what they are planning to do about such a serious lapse in customer service, you can close this case. 
  Regards,

  Shruti

   

   

  Business Response

  Date: 09/18/2025

  9/18/2025
  This letter is in response to Complaint/Rejection No. ********, dated 9/2/2025, which was submitted to the Better Business Bureau and Bose Corporation.
  **** is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Director responded to the customer in writing and extended an apology for the delay experienced in returning her funds. A good-faith gesture was also offered should she wish to reorder the product.
  Bose considers this matter closed and encourages the customer to contact us at ************** should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.

• Initial Complaint

  Date:09/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Bose on June 3, 2025 for a pair of quiet comfort headphones totaling $242.59. When I received them, the mic quality wasnt good, I spoke with a customer service *** who advised I return or exchange them. I initiated a return, received a p***aid label from ****, and mailed them back. Unfortunately, the return was lost in transit by *** and Bose refuses to provide me a refund. Since Idid not purchase the label, I cant claim the insurance so I am out my headphones and my money. Ive gone back and forth with them for over a month and they still refuse to refund me, despite the fact that *** shows they have the item, it traveled across the country, and went missing. Im beyond livid and feel like this is 100% a scam. I called *** and requested to submit a claim, since I was physically the mailer, and they did. Unfortunately, Bose refused to communicate with them and the claim was closed due to lack of response by Bose.

  Customer Answer

  Date: 09/12/2025

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 09/18/2025

  9/18/2025
  This letter is in response to Complaint No. ********, dated 9/1/2025, submitted to the Better Business Bureau regarding Bose Corporation.
  **** is committed to delivering high-quality products and services, and we value our reputation for customer satisfaction. In this case, our Global Escalation Manager spoke directly with the customer by phone and had a constructive conversation. It is our understanding that the concern has been resolved to the customers satisfaction. Accordingly, Bose now considers this matter closed.
  Should the customer have any further questions or concerns, we invite her to contact us at **************. We look forward to the opportunity to continue serving him, and we hope he will enjoy **** products for years to come.

  Customer Answer

  Date: 09/22/2025

  Better Business Bureau:
  
  Bose had its Global Escalation Manager reach out to me and provide a refund for my lost headphones. It is unfortunate it took multiple months of communication, banking claims, and a submission to the BBB to resolve the issue, but I am very happy to have it finally resolved. I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:08/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 23rd 2025 I purchased Bose Ultra Soundbar, Bass Module 700 and Surround Speakers 700 for total all inclusive value of $2053.97. After some shipping delay I received two packages with each having a tracking link. One was the Ultra Soundbar and the other was Bass Module 700. It was delivered on 28th August 2025. When I did not receive the Surround Speakers 700 on 28th I reached out to Bose through the chat feature and the customer service was extremely poor. The bot agent could not even locate the order number and the live agent could not easily locate the product details. The agent said that the product is on its way and I should receive an update soon. As I did not get any emails with an update or tracking number I contacted them today through the chat feature and again the bot could not locate order number. Once I connected with the live agent after about 15 mins the agent told me that the white Surround Speakers 700 is low inventory and has not yet shipped. I therefore asked for a refund and he agent said he will process it for me. However after a few mins he said that it was already allocated to me so he cannot cancel it even though it has not yet shipped and the inventory is low. I mainly want Bose to cancel the order for Surround Speakers 700 that has not yet shipped and refund that amount to me. The customer service is extremely poor with poor online support. I am so frustrated with this experience that I now feel like returning the other items too and never buy Bose again.

  Business Response

  Date: 09/15/2025

  9/15/2025
  
  This letter is in response to Complaint No. ********, dated 8/30/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 09/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

  I remain quite disappointed by overall customer service by **** and poor support for troubleshooting issues with their products. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife gifted me a pair of Bose Quiet Comfort 35ii headphones for Christmas in 2023. I did not use the headphones for several months after receiving them because I owned a pair (another brand) that worked fine. When I did start using them I was impressed by the sound quality and comfort, but around June of 2025, I noticed this constant beeping that would completely take over any sound from the device that I had it connected to. I would power it off and back one and they would return to working as they should. This would happen from time to time, then it became more and more frequent. After researching the problem and trying numerous fixes that didn't work, I contacted Bose Customer Support on 8/16/2025. Support was lacking. They suggested that I try fixes that I had already tried several times before that didn't work. After accepting that the fixes were useless, the agent offered to sell me a new pair for 50% off. I refused this offer because I didn't do anything unusual to cause this problem and through my research, I found that other customers were having the same issue. I tried support again on 8/17/2025 and after being given more useless fix suggestions, that agent, offered to allow me to pay 50% for a new pair of headphones. **** is aware that this is an issue with this model of headphones and they expect their customers to give them more of their money. The headphones still connect to my devices, but now, from the time that they connect the beep the entire time they're on, making them completely useless. Again, normal usage only (work, home, walking, etc.). At over $300 with a company like ****, I expected much better from their product and their support. The real kicker is that they never offered to repair the set, which is more proof that they are aware of this defect. This is a huge inconvenience and an expense that I should not have to shoulder. I have, and have had, less expensive sets that lasted way longer. So disappointed!

  Business Response

  Date: 08/21/2025

  8/21/2025
  
  This letter is in response to Complaint No. ********, dated 8/18/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 08/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:08/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Bose on 8/15/2025 to get support for the Lifestyle 525 Series iii subwoofer. I spoke with 4 individuals and it appeared that they did not understand the issue. Three times, the call was disconnected and the issue remained unresolved. I had expected someone to call me back. Each time the three wanted me to do the same thing over again, and I asked why. I asked if they looked at the notes from the previous person. I called again, the 4th time and spoke with a representative. The issue with the subwoofer was that the light was switching between green and a red/ yellow and the system said the power was off. I was asked to do a factor reset after nothing else worked. I went through the process as told and the subwoofer would not come on. There was no green and red/yellow. It was dead and I believe she caused the unit to shut down completely based on her instructions.

  Business Response

  Date: 08/20/2025

  8/20/2025
  
  This letter is in response to Complaint No. ********, dated 8/16/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter is being resolved as the customer has received several options to choose from. Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 08/20/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [I have responded to representative per the email sent and it comes back as not deliverable. There is no contact phone number as well as the email address is not valid.] Therefore there has not a response to my email.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:08/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased the Bose Quiet Comfort Ultra Earbuds and I had difficulties with the ear tip adjustments seeing as my ears are extremely small. long story short one fell out of my ear somewhere and I can't find it which renders the entire set unusable because the one I lost is the primary one. I just recently purchased these and Im bummed. I called customer service to get a replacement and they offered to send me for for $199. At that cost I could buy another pair. This is my first time buying **** as I was previously using *******. Any help would be appreciated.

  Business Response

  Date: 08/18/2025

  8/18/2025
  
  This letter is in response to Complaint No. ********, dated 8/7/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 08/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* ****

• Initial Complaint

  Date:08/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account on ****** because of the advertisement of a 10% off coupon on your next purchase. I selected the item that I wanted, but didn't have the code (I checked emails and texts). I chatted with your BOT (which was HORRIBLE) and then waited for a human. The human was extremely slow and unresponsive. This entire process took me about an hour to get a simple 10% off coupon code that was promised to me. I will most likely never consider Bose for future purchases due to the process. Bose owes me 1 hour of my life back.

  Business Response

  Date: 08/11/2025

  8/11/2025
  
  This letter is in response to Complaint No. ********, dated 8/7/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 08/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *********