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Business Profile

Electronic Equipment Dealers

Bose Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bose Corporation has 21 locations, listed below.

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    Customer Complaints Summary

    • 490 total complaints in the last 3 years.
    • 167 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/11/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/23/22 I sent my Wave SoundTouch music system IV in to have a CD removed. I paid $110.24 to have the CD removed. 1/13/23 I received my CD and someone's older Wave SoundTouch music system. 1/18/23 I requested a refund Ref #N057068717 1/25/23 Told my unit could not be found and to send wrong unit back. A new unit would be sent to me. Received new unit on 2/8/23.3/6/23, 3/9/23, 3/13/23, 3/18/23, 4/3/23, 4/11/23 I called inquiring about my refund. I have been told no one has responded to the tickets submitted, to a check has been mailed, to no check has been mailed you will have a credit back to your credit card, some will call you (95% of the time no one calls me). . . to now it was approved on 3/10/23 but we do not know anything more. (Ref #N057102258, Ref #*********, Ref #**********, Ref # *********). IT has been almost 3 months I have been trying to get a refund. Every call inquiry is ***** minutes.

      Business Response

      Date: 04/24/2023

      4/24/2023

      This letter is in response to Complaint No. ********, dated 4/11/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************, should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

      Customer Answer

      Date: 04/24/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************

    • Initial Complaint

      Date:04/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased two sets of Bose ear buds and neither of them work. Instead of offering to fix the headphones the company instead attempted to just talk me into buying another pair at good will discount. Its terrible customer service and the headphones from the most recent purchased should just be repaired or exchanged without me having to cough up another 200 dollars. I have already invested over 600 in Bose headphones and neither of them work properly.

      Business Response

      Date: 04/12/2023

      4/12/2023

      This letter is in response to Complaint No.19915473, dated 4/9/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************, should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:04/09/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My soundbar often makes an extremely loud noisy sound when turned on, which scares my wife and pets. My wife is pregnant (in her third trimester) but now feeling extreme pain by being scared of this sound. This soundbar issue *** cause extreme consequences including miscarriage if this issue is not solved.I contacted Bose customer service multiple times, but this issue still exists, and they kept ignoring us.Since this issue is getting escalated to potential miscarriage on my wife, I am requesting an immediate resolution from the merchant - refund/exchange/store credit. I already contacted them many times, but the issue still exists today.

      Business Response

      Date: 04/17/2023

      4/17/2023

      This letter is in response to Complaint No. ********, dated 4/9/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************, should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:04/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a set of wireless earbuds. I got a shipment from *** and the package didnt have any earbuds in it . The package was resealed and not product was in package. I called and customer service and they filed a ticket said someone would get back with me in 72 hrs. Someone called me back and said that they would call **** The package was received ****. i called customer service on 2/26 to alert them i didnt get the the earbuds. they said i would get a refund here is the reference N057131012. when I call they say the refund has been approved. i have now called a total of 4 more times and they keep give me the run around . it has now been over a month and i still dont have my refund.

      Business Response

      Date: 04/24/2023

      4/24/2023

      This letter is in response to Complaint No.19907699, dated 4/7/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************, should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:04/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bose offers a 90 day risk free guarantee. I returned the product well withing the 30 day time frame. I have confirmed with them twice that they have received the product. They keep saying it has been referred to another department. They received the product on January 30, 2023. It is already April 4th. I have contacted them numerous times with the same result. It is being handled by our finance department. I did not damage the product. I rarely used it. I just want my money refunded for the product. My most recent reference number is N057064928

      Business Response

      Date: 04/11/2023

      4/11/2023

      This letter is in response to Complaint No. ********, dated 4/4/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager attempted to contact our customer by phone and email.While the customer has not been reached, we have resolved the issue and the customer should be satisfied. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************, should they have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:04/02/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I bought Bose surround sound speakers 700 and they were smaller than I thought so I returned them with the pre paid label Bose provided me with (tracking number: 1Z41773E9192976550). **** website states refund would take 5-7 business days after received. The *** tracking says the items were delivered on March 3rd. I waited 2 weeks and still no refund so I contacted **** and they said wait 48 more business hours as this has been escalated. I receive no email. I call back after the 48 hours and now they tell me I must wait 4 weeks from returned date since I paid with PayPal. No where on their website does it say PayPal refunds take additional time or anything. I contact **** again 4 weeks later and they now say they will be refunding me via check and it will come in 1-2 weeks because the amount is too high? It was a 700$ purchase and again this is said no where on their website. If this was said anywhere I would have just paid with my credit card. I have tore my ACL and do not want a cheque refund as i cannot deposit this check. I want **** to either change the name on the cheque so my husband can deposit it or I want them to refund me back via PayPal.

      Business Response

      Date: 04/04/2023

      4/4/2023

      This letter is in response to Complaint No. ********, dated 4/2/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved,and the customer is pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************, should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

      Customer Answer

      Date: 04/04/2023


      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    • Initial Complaint

      Date:04/02/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, Upon accessing the Bose website for refurbished products, the Soprano and tenor shades were listed as $99. I wanted to purchase a few pairs. However, when you click the link, which indicates their $99 cost, the price changes to $169. Its misleading . When speaking with an agent she advise that **** could change the price without notice, as per their policy. While "changed" pricing is in marketing policy which is contradictory to marketing laws, the shades were and are still being marketed as $99. **** would not honor the advertised price.

      Business Response

      Date: 04/06/2023

      4/6/2023

      This letter is in response to Complaint No. ********, dated 4/2/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved,and the customer is pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************, should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:03/28/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** sold me inoperable behind the ear headphones. They pushed these on sale and when I got them the charging port does not work, and the headphones themselves don't work. The are now refusing to refund me for them.

      Business Response

      Date: 03/30/2023

      3/30/2023

      This letter is in response to Complaint No. ********, dated 3/28/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved,and the customer is pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************, should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

      Customer Answer

      Date: 03/30/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********************

    • Initial Complaint

      Date:03/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of the transaction was March 14th, 2023. I placed an order with **** (in which I paid $322.15) for a pair of Black Noise Cancelling Headphones 700. The business committed to send the order with "Free 2-day shipping" however it is now March 27th and according to their order tracking website, my order has not even shipped yet and is still "In process." I have attempted to contact customer service 3 times now and they were unable to provide any explanation or updates on my order status- all they could say is that they elevated the issue to their customer service team. The tracking number for the order is #N057155397 and it was placed under my personal account. I would like a billing adjustment to my order to accommodate for the delay and the frustrating, substandard customer service experience. Furthermore, **** has yet to ship my order so I would like them to do that. Finally, I would like the organization to remove their "Free 2-day shipping" claim from its website, as this is false advertising since it takes the organization over 2 weeks to ship an item. Customers need accurate information from businesses so that they can make an informed choice in determining where to purchase their goods-in this case if I had known this would be the timeline, I would not have purchased my item from Bose and would have purchased it instead from one of the many other authorized retailers who actually provide 2-day shipping as advertised.

      Business Response

      Date: 04/03/2023

      4/3/2023

      This letter is in response to Complaint No. ********, dated 3/27/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved,and the customer is pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************, should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:03/21/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from **** and never received my item. Says delivered but never got it, I have cameras, *** never showed up. Order: WH21911868 A supervisor approved a replacement. Order N057129782 and for two weeks it never shipped out. I called **** and a supervisor apologized and put in for a refund. It's been 2 weeks and no refund. They kept assuring me it would go through. Now I call and they won 't honor either solution. *************** with terrible supervisors reading from a script. I can hear chickens and goats in the background, how unprofessional outsourcing to clowns. ticket ************ refund Id: **********

      Business Response

      Date: 03/29/2023

      3/29/2023

      This letter is in response to Complaint No. ********, dated 3/21/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager attempted to contact our customer by both phone and email in an effort to partner with our customer to resolve this concern. We have been unsuccessful in our efforts but remain eager to speak with the customer. Bose will keep this matter open and look forward to connecting.
      We encourage the customer to contact ****, at **************, should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    Bose Corporation is NOT a BBB Accredited Business.

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